topic Re: Canon T5 doesn't focus with certain black backgrounds in General Discussion

Issue with adding product - dissapearing after addition

suncoma — Wed, 17 Jun 2020 02:52:09 GMT

Can't add my new camera to "MyProducts" list on official site, after adding a camera it's dissapearing from the list for some reason. Unfortunately, support wasn't able to help with it... would be happy to get any suggestions. Thank you in advance.

Re: Issue with adding product - dissapearing after addition

shadowsports — Wed, 17 Jun 2020 14:16:13 GMT

Greetings,

Log into your My Canon Account.

Select Product Registration

Now enter the name

Enter Information

Finish Registration

After inputting the above, you have to "save" the registration. What message do you see after this is done?

Re: Issue with adding product - dissapearing after addition

suncoma — Wed, 17 Jun 2020 15:40:57 GMT

Hi Rick,

Thank you for your message.

I've done that multiple times, most probably I am getting into undocumented flow, after registration I am getting email that my product was added, but few secs later it's dissapearing from the list my gut feeling says that it's happened after I delete the product with opened support cases.

Canon T5 doesn't focus with certain black backgrounds

Geno — Tue, 21 Jul 2020 02:02:05 GMT

I have a T5 that I have added enough ambient light to get a good focus on normal subjects with a black background. Issues I'm having is that some subjects that wear black suit coats cause the camera to time out when focusing. is there a work around for this.

second issue is when I have younger subjects, it seems like the sonar signal goes above their head and doesn't pick up the subject? is there a way to widen the field of the focus?

Re: Canon T5 doesn't focus with certain black backgrounds

kvbarkley — Tue, 21 Jul 2020 21:39:55 GMT

The focus are the points shown in the view finder, so as long as one of the points is on their head, you are good.

BTW, it is not an active system with "sonar" or IR. It strictly uses the light coming from the subject.

Re: Issue with adding product - dissapearing after addition

Geno — Wed, 22 Jul 2020 00:45:20 GMT

Thanks for the feedback. So my best strategy would be to increase the ambient light on the subject. Would adjusting the FStop help? It only happens on certain fabric. I’ll have to experiment with the view finder to find the best location for the camera. Thanks again.

Re: Issue with adding product - dissapearing after addition

kvbarkley — Wed, 22 Jul 2020 16:56:16 GMT

The fstop only comes into play after focus, unless you are using a manual lens.

More light is always better!

Re: Issue with adding product - dissapearing after addition

suncoma — Wed, 22 Jul 2020 17:40:52 GMT

Colleagues, i got confused as the topic I started slightly different from conversation that we have here now.