topic Re: customer support phone number not ringing?? in General Discussion

customer support phone number not ringing??

cjhaugh2 — Thu, 22 Aug 2019 22:43:45 GMT

Just paid $20 for Canon Support after spending the past 3 hours trying to connect my printer to my computer with no success; however, there is no ringing when I call the support phone number. Is this a sick joke???

The manual says I must download the software/driver to connect my printer to my computer, but when I select my OS (MAC OS X), it says it does not require any software. I've been clicking in circles for hours. I am SO fed up with Canon and can't believe that I can't even access customer support after paying for it.

Re: customer support phone number not ringing??

Abel — Fri, 23 Aug 2019 13:51:12 GMT

Hi! Sorry to hear you’re having a problem with our support line. We want to make sure you're dialing 1-800-652-2666. The support line doesn't "ring"; it goes straight to "Thanks for calling Canon customer support."

Re: customer support phone number not ringing??

cjhaugh2 — Fri, 23 Aug 2019 02:09:59 GMT

That's the number I'm calling. There's no ring. It's just silent after I dial.

Re: customer support phone number not ringing??

shadowsports — Fri, 23 Aug 2019 13:32:59 GMT

Are you sure you're calling the correct number? Who did you pay that $20 to. Lots of fake tech support sites out there.

Re: customer support phone number not ringing??

namanjohnson101 — Mon, 30 Sep 2019 07:02:55 GMT

@Abel wrote:
Hi! Sorry to hear you’re having a problem with our support line. We want to make sure you're dialing 1-800-652-2666. The support line doesn't "ring"; it goes straight to "Thanks for calling Canon customer support."

hello,

i think this given number is wrong i tried it but there is no respose please give me the right number

thanks and regards

Re: customer support phone number not ringing??

kvbarkley — Mon, 30 Sep 2019 21:23:29 GMT

That is the correct number:

https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/contact-us-by-phone

Are you in the USA?

Re: customer support phone number not ringing??

johnsmith101 — Thu, 10 Oct 2019 15:38:37 GMT

hello,

Thank you so much for sharing the correct number, it helped me alot

Thanks and regards.:)

Re: customer support phone number not ringing??

William231 — Tue, 07 Jan 2020 17:31:38 GMT

SAme Issue.