topic Canon Site - Cannot delete registered products in General Discussion

Canon Site - Cannot delete registered products

klrabbers — Fri, 31 May 2019 14:05:13 GMT

It used to be that I could delete my registered products that I no longer own. When I look at my products now, I get quite a few that I had deleted and now reappear. I cannot seem to delete anything.

Anyone have any insight to this?

Re: Canon Site - Cannot delete registered products

Plankowner110 — Thu, 20 Jun 2019 14:07:14 GMT

I cannot figure out how to delete "My Products" items either.

Also, I have lenses with Canon CarePAK coverage but the My Products list does not recognize this and tells me to purchase a service plan. I called Canon customer service yesterday and spent an hour on the phone getting transfered from one person to another about this. Never had these problems with Nikon.

Re: Canon Site - Cannot delete registered products

Stephen — Thu, 20 Jun 2019 14:19:03 GMT

Hello!

You will need to contact our team for assistance with modifying your My Canon Account at this time. Our US-based team can be reached at 1-800-OK-CANON (800-652-2666).

@Plankowner110 - When you spoke with Linda yesterday, she escalated your case to our Program Management Team to investigate your CarePak. They're the team who administers the CarePak, and will get to the bottom of that. If they have questions, they'll have someone reach out to you with the contact information that Linda gathered during your interaction.

Re: Canon Site - Cannot delete registered products

Plankowner110 — Thu, 20 Jun 2019 18:01:33 GMT

Linda at Canon customer service was very courteous and helpful. The people at Canon are great, but they seem to have limited access to information on their computers.

Re: Canon Site - Cannot delete registered products

gparvan — Sun, 14 Jul 2019 19:35:42 GMT

What is the reason why we need to call instead of removing an item online from our registered products? Seems backwards.

Re: Canon Site - Cannot delete registered products

scoutchuck — Wed, 07 Aug 2019 23:58:43 GMT

I have the opposite issue. All of My Products cannot be seen. Support says they are there. I went to register a new Speedlite and saw none of my over 10 products listed. I have always used the same email; so I haven't created a new account. Support told me to wait a week or two because "There have been recent changes to our Canon Accounts." One week and use of four different browsers only show the new registered product. I use the "My Products" registration page as one form of insurance. In case of theft.

Re: Canon Site - Cannot delete registered products

jrhoffman75 — Mon, 21 Oct 2019 16:05:49 GMT

When I select the Add Product button a new column appears that allows deleting items.

Re: Canon Site - Cannot delete registered products

gparvan — Mon, 21 Oct 2019 17:24:47 GMT

Intrresting, I see the following when I follow ur instruction:

Re: Canon Site - Cannot delete registered products

chopke63 — Thu, 14 Aug 2025 16:18:39 GMT

I just ran into this issue and the problem for me was that I had a CarePak activated for the items that I wanted to delete. I had to call so Canon (1-800-652-2666) could manually delete the items, and refund me the unused portion of the CarePak I purchased. So if you have a CarePak on your gear, Canon will have to delete the item(s) for you. Tip: Press 0 when you get the virtual assistant, otherwise you'll be stuck in hell with that system.