https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416208#M99307 <P>Awesome!!&nbsp;<span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Tue, 25 Apr 2023 13:05:48 GMT Stephen 2023-04-25T13:05:48Z https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416068#M99299 <P>I just updated my firmware from 1.0.0 to 1.0.3 and after the update my 4k video was gone, could someone tell me how to acquire it back?</P> Mon, 24 Apr 2023 15:51:40 GMT https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416068#M99299 ramonreyes953 2023-04-24T15:51:40Z https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416069#M99300 <P>Are you saying that you had an SD card with that video in your camera while you applied the firmware update?</P><P>What specific brand of card are you using? e.g. SanDisk offers data recovery software.</P> Mon, 24 Apr 2023 15:54:02 GMT https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416069#M99300 rs-eos 2023-04-24T15:54:02Z https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416075#M99303 <P>it's back now, my 4k Video. Don't know what happen it was gone and then it's back, I'm relive. Now the only thing that doesn't work is making it as a webcam for zoom and skype.&nbsp;&nbsp;</P> Mon, 24 Apr 2023 16:17:27 GMT https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416075#M99303 ramonreyes953 2023-04-24T16:17:27Z https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416080#M99304 <P>&nbsp;</P><P>as you can see below ss it's all black with no image...&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.PNG" style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/41472iDFF3509A50040E01/image-size/large?v=v2&amp;px=999" role="button" title="Capture.PNG" alt="Capture.PNG" /></span></P> Mon, 24 Apr 2023 16:25:52 GMT https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416080#M99304 ramonreyes953 2023-04-24T16:25:52Z https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416084#M99305 <P>Hey there!</P><P>Head over to <A href="http://canon.us/livestream" target="_blank">http://canon.us/livestream</A>&nbsp;and look over the info on that page. About midway down, you'll see a link to a <A href="https://www.usa.canon.com/content/dam/canon-assets/product-assets/Cameras/camera-misc-pages/ewu/pdf/How%20to%20Subscribe.pdf" target="_blank" rel="noopener">GETTING STARTED GUIDE</A>. That's the user manual for the EOS Webcam Utility Pro. It will walk you through the basics of how to use the software. If you need more help, don't hesitate to reach out to support at 1-800-OK-CANON (800-652-2666) or <A href="http://canon.us/account" target="_blank" rel="noopener">canon.us/account</A></P><P>I hope this helps!</P> Mon, 24 Apr 2023 16:42:36 GMT https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416084#M99305 Stephen 2023-04-24T16:42:36Z https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416131#M99306 <P>Thanks Man, It worked. I can happily use my eos m50 mark ii via zoom, skype &amp; teams with the eos webcam utility and a micro to usb cable. Just amazing&nbsp;<span class="lia-unicode-emoji" title=":face_blowing_a_kiss:">😘</span><span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span><span class="lia-unicode-emoji" title=":smiling_face_with_sunglasses:">😎</span></P> Mon, 24 Apr 2023 20:28:26 GMT https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416131#M99306 ramonreyes953 2023-04-24T20:28:26Z https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416208#M99307 <P>Awesome!!&nbsp;<span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Tue, 25 Apr 2023 13:05:48 GMT https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/416208#M99307 Stephen 2023-04-25T13:05:48Z https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/442619#M106584 <P><SPAN>I just updated my firmware update my 4k video was gone, pls help me to fix it</SPAN></P><DIV>&nbsp;</DIV> Mon, 23 Oct 2023 08:49:23 GMT https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/Firmware-Update-1-0-3-removed-my-4k-video-in-my-Canon-M50-Mark/m-p/442619#M106584 tfl 2023-10-23T08:49:23Z