topic Re: I’m having issues getting images from my M50 in EOS DSLR & Mirrorless Cameras

I’m having issues getting images from my M50

NMercedes — Wed, 12 Apr 2023 21:21:51 GMT

I bought a second hand M50 and it works perfectly the only issue is that i use both RAW and JPEG for my content and when I went to transfer the images from my SD card to my online drive both of my Windows Laptop couldn’t read the images, it ‘couldn’t support the type of content/ image’ and this was with most of the JPEG images.

im not sure why is this the case.

Re: I’m having issues getting images from my M50

deebatman316 — Wed, 12 Apr 2023 21:33:05 GMT

Are you sure those weren't RAW Files. Also how are you copying the files over. Via a USB SD card reader. Or are you pulling them from the camera via USB.

Re: I’m having issues getting images from my M50

NMercedes — Thu, 13 Apr 2023 13:07:53 GMT

Yea they were JPG because the raw files wouldn’t show any image only the Adobe Lightroom App Symbol and showed as CR3.

Yes I did copy them from a USB SD Card Reader, should I have done it directly through the camera?

Re: I’m having issues getting images from my M50

deebatman316 — Thu, 13 Apr 2023 14:08:59 GMT

I was just checking to see how you moved the pictures. Its best to use a USB card reader. It's also faster than pulling from the camera.

Re: I’m having issues getting images from my M50

krahe — Fri, 14 Apr 2023 13:31:03 GMT

This sounds like a Windows issue. Have you tried transferring the images to another computer and opening them there?

Re: I’m having issues getting images from my M50

rs-eos — Fri, 14 Apr 2023 13:35:25 GMT

@deebatman316 wrote:
It's also faster than pulling from the camera.

Perhaps. It will depend upon if the card reader is attached to a port that would have higher bandwidth as compared to the port that the camera would be connected to. e.g. data transfers via a camera connected to USB-C would out-perform data transfers from a USB card reader connected to USB-A/B.

Re: I’m having issues getting images from my M50

ebiggs1 — Fri, 14 Apr 2023 15:55:33 GMT

NMercedes,

D/l the free from Canon DPP4 and use it to transfer photos and to view them. The SD reader is one way but you can do it directly from the camera. Makes no difference except perhaps how fast it is.

Any Windows machine should be able to view your jpg. Windows calls it differently depending on which version you have the current Win 11 is the Photos App. If you can't see them you may have to restore the Photos App to its default setting to resolve the issue. However not all versions of Lightroom can view Canon CR3 files. For that you will need the DNG converter or upgrade your version of LR.

Re: I’m having issues getting images from my M50

deebatman316 — Fri, 14 Apr 2023 23:18:31 GMT

Yes that is true. But I don't believe any EOS M series cameras offer USB C.

Re: I’m having issues getting images from my M50

rs-eos — Sat, 15 Apr 2023 00:25:30 GMT

I wasn't saying that an EOS M-series camera would have USB-C. I was providing an arbitrary example showing that transfer speeds of a camera vs card reader depends upon how the camera connects vs how the card reader connects.

Any data transfer will only be as fast as the slowest link in the chain: media card read speed, target drive write speed, etc.

Re: I’m having issues getting images from my M50

Hazel_T — Sat, 15 Apr 2023 00:36:07 GMT

Hi NMercedes,

One thing to try with an issue like this would be to try a different import method. So if you used an SD card reader try using import software or vice versa. If you need import software ours is available HERE. Once you are on the web page click on the Software & Drivers button and the current version is EOS Utility 3.15.20 for Windows.

One other thing to try would be to try opening the JPG images in different software. It could be your online drive might not have the codecs to read the files correctly. If you need image software ours is available on the same web page I linked above and the current version is Digital Photo Professional 4.16.11 for Windows.

Re: I’m having issues getting images from my M50

deebatman316 — Sat, 15 Apr 2023 00:36:14 GMT

Yes that is true. There's sometimes a weak link in the chain.