topic Black line on viewfinder in EOS DSLR & Mirrorless Cameras

Black line on viewfinder

Abby2006 — Fri, 31 Mar 2023 01:43:47 GMT

The line is on the viewfinder but not in the actual photos. It hasn’t been dropped it appeared after I deleted All the photos and started taking another one to set the camera up since I just Got it.

Re: Black line on viewfinder

rs-eos — Fri, 31 Mar 2023 01:56:48 GMT

Is this a brand new camera, or one that is still within warranty? My guess is that this is a hardware issue in the panel itself. Call up Canon and schedule a repair.

Re: Black line on viewfinder

Abby2006 — Fri, 31 Mar 2023 02:08:54 GMT

Yes it’s a new camera we bought from Amazon. It worked fine until I deleted Photos and then I took Another picture and the black line appeared. But it’s not on the pictures once I download Them to my phone

Re: Black line on viewfinder

Tronhard — Fri, 31 Mar 2023 02:12:06 GMT

Agree with Ricky: this looks like a hardware error fault in the LCD display. Definitely contact Canon (0-800-OK-CANON) to schedule a repair under warranty.

Re: Black line on viewfinder

shadowsports — Fri, 31 Mar 2023 14:26:07 GMT

Greetings,

If this camera is within your return window, exchange it for a replacement. I do not feel you should be responsible to deal with getting a brand new camera repaired.

Amazon itself is an authorized Canon reseller. If you did not purchase this "ships from and sold by Amazon", it's unclear if what you purchased was new, gray market, etc. Defects do happen but I don't consider this to be a good start with a new device.

Reset the camera settings to default, reformat your memory card and retest. If the problem is not resolved, get yourself another camera.

Canon products are manufactured to very high standards.

Re: Black line on viewfinder

jrhoffman75 — Fri, 31 Mar 2023 13:22:30 GMT

As advised, return to Amazon.

Re: Black line on viewfinder

Danny — Fri, 31 Mar 2023 13:24:37 GMT

Hi, Abby2006!

So that the Community can help you better, we need to know exactly which Canon camera model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!