topic Re: R5 Image stabilization has long delay, randomly stops working (video) in EOS DSLR & Mirrorless Cameras

R5 Image stabilization has long delay, randomly stops working (video)

IronLever — Fri, 03 Mar 2023 22:43:39 GMT

Randomly, my R5 will not immediately activate IS unless I shake the camera a few times or toggle the lens IS switch. Below are two cases. One it starts by itself after a long while, the other I had to "wake it up" with a sharp snap. Already sent it to Canon for warranty and they are saying it's within spec. This doesn't seem right. It's making the IS feature nearly unusable for capturing video of wildlife as the subject moves away before IS turns on. It's a real pain trying to flip the switch on and off to wake it up. Other times it randomly stops working after 30 seconds to a couple minutes of recording.

Is there a fix I don't know about? Anyone else have this problem?

Re: R5 Image stabilization has long delay, randomly stops working (video)

shadowsports — Sat, 04 Mar 2023 00:41:58 GMT

Greetings,

It should not be necessary to shake your camera for ibis to engage or work.

What firmware version are you running? Is ibis set to "always on"?

Have you reset the camera to defaults, including the custom settings and retested? Ibis should engage when the shutter button is half pressed or when recording begins.

Settings can be backed up and saved to a memory card, so its not a big deal for the test.

Re: R5 Image stabilization has long delay, randomly stops working (video)

IronLever — Sat, 04 Mar 2023 01:16:52 GMT

Firmware is 1.7.0

I'm not seeing any IBIS settings in video mode with my RF IS lenses attached. I recall reading a snippet that it can't be manually set in this case. Camera will take full control of IBIS with compatible lenses.

Factory reset has been tried, IS still acts weird.

Re: R5 Image stabilization has long delay, randomly stops working (video)

Waddizzle — Sat, 04 Mar 2023 02:04:46 GMT

What other your other AF mode settings? Where is your camera tracking or locking focus?.

Re: R5 Image stabilization has long delay, randomly stops working (video)

IronLever — Sat, 04 Mar 2023 02:20:18 GMT

AF is not set to continuous, no tracking enabled. I use single point focus and manually press the programmed focus button when necessary.

Re: R5 Image stabilization has long delay, randomly stops working (video)

Waddizzle — Sun, 05 Mar 2023 04:56:36 GMT

Those sound like settings for shooting stills, not video. Set the camera to Green [A+] mode and retry your video test.

I suspect that you may have a perfect storm of settings that are causing the issue. By putting the camera into Automatic, all of your settings are bypassed. The camera is functionally operating at its factory defaults.

Re: R5 Image stabilization has long delay, randomly stops working (video)

IronLever — Sun, 05 Mar 2023 05:52:35 GMT

Just tried [A+], still happens. I'm not noticing any connection between the camera focusing and IS enabling. I can have the AF tracker find an object but IS stays wobbly for a bit.

I'm shooting through trees and into noisy backgrounds which means autofocus never detects the correct target. I have to manually focus the subjects but It's easier to tap the auto focus button than try to deal with the focus ring.

Re: R5 Image stabilization has long delay, randomly stops working (video)

Waddizzle — Sun, 05 Mar 2023 07:22:39 GMT

“ I'm shooting through trees and into noisy backgrounds which means autofocus never detects the correct target. … “

Did you try the test in [A+] mode under less demanding shooting conditions?

If the camera cannot get a focus lock, then I do not see how it can possibly stabilize the image. What would it be stabilizing? I think you need to ensure that your metering and AF system are awake, too, especially if you have Continuous AF disabled.

Re: R5 Image stabilization has long delay, randomly stops working (video)

IronLever — Sun, 05 Mar 2023 13:56:23 GMT

Yes I tried A+ on an object 15 feet away with no obstruction. Everything wakes up except IS. Metering is active, I can focus on objects and record at the same time. My first video posted is a pretty basic scenario and in focus.

My perception is IS doesn't care if something is tracked. It behaves that way in my tests regardless. I can have extreme out of focus images that will stabilize when IS finally wakes up. Using auto tracking hasn't made any visible difference to me.

Re: R5 Image stabilization has long delay, randomly stops working (video)

IronLever — Sun, 05 Mar 2023 15:55:04 GMT

More info: I attached a manual only lens that doesn't interface with the electronics at all. IBIS appears to work fine without any autofocusing. Seems my camera is having problems coordinating IBIS with lenses that have a stabilizer. I just tried an EF lens with adaptor and it also has random delays before IS activates after putting the camera viewfinder up to my eye.

Re: R5 Image stabilization has long delay, randomly stops working (video)

Waddizzle — Sun, 05 Mar 2023 17:54:15 GMT

“ My first video posted is a pretty basic scenario and in focus. “

I would totally disagree with that assertion. You’re focusing on an object through several branches. Any scenario with obstructions is not what I would describe as “pretty basic”. It’s the complete opposite.

I recommend that you contact Canon Support with your issue, 1-800-OK-CANON.

Re: R5 Image stabilization has long delay, randomly stops working (video)

IronLever — Sun, 05 Mar 2023 18:08:28 GMT

If an image has bokeh in frame and the camera can't stabilize, that is a useless camera. I posted another reply where I tried a manual focus only lens that stabilized correctly without lens IS built in. There appears to be no connection to tracking & focus when it comes to stabilization working.

Seems like no one experiences this so I'm going to work on replacement or refunding.

Re: R5 Image stabilization has long delay, randomly stops working (video)

IronLever — Sun, 05 Mar 2023 19:13:35 GMT

Posting another video for future support reference:

Here is how I can reproduce the problem consistently. The lens always has the IS switched to On position (any setting), I take a break and point the camera away from my viewing area waiting for subjects. Once a subject appears, I quickly bring the camera on target, hit the focus button and record. Delay can vary from a few seconds where it auto activates, or it can be indefinite until I shake the camera hard or toggle the on/off switch for IS.

Below is a video leaving record on early to show the motions I'm doing to get the delay.

Re: R5 Image stabilization has long delay, randomly stops working (video)

Waddizzle — Mon, 06 Mar 2023 01:00:24 GMT

@IronLever wrote:
Posting another video for future support reference:
Here is how I can reproduce the problem consistently. The lens always has the IS switched to On position (any setting), I take a break and point the camera away from my viewing area waiting for subjects. Once a subject appears, I quickly bring the camera on target, hit the focus button and record. Delay can vary from a few seconds where it auto activates, or it can be indefinite until I shake the camera hard or toggle the on/off switch for IS.
Below is a video leaving record on early to show the motions I'm doing to get the delay.

I think the issue is related to your settings. I believe you have Continuous AF disabled.

Again. What happens when you attempt that same test with an unobstructed subject in Automatic, Green [A+]mode?

Re: R5 Image stabilization has long delay, randomly stops working (video)

IronLever — Mon, 06 Mar 2023 01:30:48 GMT

Same thing happens regardless of focus settings. I tried A+ in the earlier replies, still showing the jitter delay. AF does not have any bearing on stabilization in my testing. Neither does tracking. I can hook up a lens without any AF capabilities or connection to the electronic systems and IS will still know to stabilize regardless of anything being in focus. I can set focus to 1 foot and aim at a blurry room, IBIS will still stabilize. The camera even has a setting for manual lenses without built in IS where you tell it the focal length and IBIS will accommodate that lens.

The issue is when IBIS + lens IS try to work together. IBIS alone on manual lenses doesn't get anywhere close to this bad in my test so far. It seems like some kind of mechanical sensor isn't working properly if IS is left on and the camera experiences large movements. Toggling the on/off switch fixes the jittering, so it's totally capable of instantly activating, just not from pulling the camera up to my face while left on.

Re: R5 Image stabilization has long delay, randomly stops working (video)

Waddizzle — Mon, 06 Mar 2023 05:50:50 GMT

Contact Canon Support.