topic Re: EOS R6 Firmware update (1.7 and 1.8) not downloading in EOS DSLR & Mirrorless Cameras

EOS R6 Firmware update (1.7 and 1.8) not downloading

Mano-CD — Sun, 05 Mar 2023 02:49:48 GMT

I have a Canon EOS R6. I have wanted to update my firmware and have been trying to download the Firmware update (update 1.8) for the last 2 days. It has not been possible.

The DMG file downloads onto my Mac, but when I double-click, the file does not open up. I am on Mac OS Ventura 13.1.

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

shadowsports — Sun, 05 Mar 2023 03:19:32 GMT

Greetings,

Open Finder preferences and ensure the Hard Disks box is checked. The next time you click the file it will mount on your desktop.

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

Mano-CD — Sun, 05 Mar 2023 04:42:25 GMT

All boxes checked. No luck. The dng file does not open. There appears to be something wrong with Canon software.

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

Peter — Sun, 05 Mar 2023 10:23:28 GMT

Update firmware via your phone and Canon connect instead.

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

jrhoffman75 — Sun, 05 Mar 2023 13:47:01 GMT

@Mano-CD wrote:
I have a Canon EOS R6. I have wanted to update my firmware and have been trying to download the Firmware update (update 1.8) for the last 2 days. It has not been possible.
The DMG file downloads onto my Mac, but when I double-click, the file does not open up. I am on Mac OS Ventura 13.1.

I don't have an R6, but I did download the firmware update to test.

1. when you download the firmware update it goes into the Downloads folder (or whever you direct downloads.)

2. Double-click that software and an icon appears on the desktop that looks like a disk drive.

3. Double-click that icon and a window opens that shows the .fir file and a folder with instructions.

(MacBook Air M2 w/macOS 13)

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

shadowsports — Sun, 05 Mar 2023 14:10:53 GMT

I grabbed it from Canon Japan. Seems to work fine.

EOS R6 Firmware Version 1.8.0|ASUS (canon.jp)

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

Mano-CD — Sun, 05 Mar 2023 16:28:46 GMT

Hi there! The icon does not appear on my desktop. That is why I think the file on Canon's USA website is faulty. BTW way it should be OK to straight away go to Version 1.8.0 skipping version 1.70., right? I do not need to go step by step.

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

jrhoffman75 — Sun, 05 Mar 2023 16:31:47 GMT

The test I reported on was downloaded from Canon USA support site for the R6.

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

Mano-CD — Sun, 05 Mar 2023 16:47:28 GMT

Just checking the boxes did not solve my issue. At the bottom of the FInder Settings, there is a drop-down menu titled: 'New Finder window show'. I needed to choose my main hard drive there. The file then shows up with the sub-folders under Locations. My problem is solved. Thank you for your assistance.

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

Mano-CD — Sun, 05 Mar 2023 16:51:04 GMT

I got the file you from Canon Japan. There is a lot more detail on what has been added with Release 1.8.0. on the Japan site. Appreciate that. BTW, is it OK for me to go straight to version 1.8.0, skipping V1.7.0?

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

shadowsports — Sun, 05 Mar 2023 16:57:00 GMT

Greetings,

Thanks for the feedback. Glad it worked for you.

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

Rgalloway7 — Wed, 08 Mar 2023 16:48:48 GMT

I have Windows 10 (64 bit) and I am trying to download the R6 1.8.0 firmware, but the update download does not work. It gives an error message: "Error 404 - Not found. The server has not found anything matching the request." I have tried to download the firmware update on 3 different computers and get the same message every time.

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

shadowsports — Wed, 08 Mar 2023 17:53:27 GMT

It appears firmware v1.8.0 has been pulled for investigation.

Regardless of where you get v1.8.0, I would not install it until Canon "greenlights" the update.

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

Mano-CD — Thu, 09 Mar 2023 17:00:36 GMT

Hi Rick,

Thank you for your continued follow-up and recommendations on this rather irritating issue. I, unfortunately, downloaded the update from the Canon Japan site and updated my R6 two days ago. Yesterday I used the camera for about 4 hours. I did not come across any serious issues other than some mild heating. I guess I will just have to wait for Canon to release the next update. 😕

I have owned a 5D MII for over 14 years and have never had any problems with it. Canon's standards are detriorating? It is not good to see a company of Canon's reputation and size to be releasing software updates before they are perfected.

Thanks for your help, RIck.

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

shadowsports — Thu, 09 Mar 2023 21:21:25 GMT

Greetings,

Thanks for the kind words. I also have many years of Canon camcoders and body's under my belt. Except for a very short stint with 1 Nikon point and shoot, I've always been a Canon guy. I don't think the decision to remove the 1.8.0 firmware indicates a deterioration in standards. Either they discovered something or received reports that prompted removal. Other companies might let something like this go and plan to fix it in the "next release".

Thats not Canon, they pulled it immediately. If the problem were serious or detrimental to use, a fix or rollback would have been provided. I believe its isolated. Perception matters and they've done the right thing. I would expect a 1.8.1 (or similar) soon. I'm confident It will ensure the R6 is stable and reliable. Like you said 14 good years with your 5D3. Thats a good track record.

Re: EOS R6 Firmware update (1.7 and 1.8) not downloading

Mano-CD — Thu, 09 Mar 2023 21:46:31 GMT

Thank you Rick for your wise words. A couple of observations:

I have now noticed the camera screen blinking when it is in the Menu view. Never happened before!
The camera did not delete selected images while in the image review mode. When I downloaded images into Adobe Lightroom, ALL the images I had deleted in-camera were still there!

I am not sure these issues are a direct result of my update to version 1.8.0