topic Re: Canon EOS R won’t connect via HDMI to monitor or tv in EOS DSLR & Mirrorless Cameras

Canon EOS R won’t connect via HDMI to monitor or tv

vapisani — Wed, 08 Feb 2023 00:14:11 GMT

I recently am not able to connect to a monitor or tv through HDMI cable for video out display. It was working fine on a previous monitor, but upon switching the monitor, now the camera won’t connect to any of the HDMI out display devices. My wifi settings are off, I have changed HDMI cables out, and the problem persists. We need to be able to view the video on one of our displays for auditions, as my wife and I are both actors. Thoughts??

Re: Canon EOS R won’t connect via HDMI to monitor or tv

rs-eos — Wed, 08 Feb 2023 00:26:55 GMT

What monitor were you using before that worked? And what monitor are you using now? What settings are you using for the HDMI output (resolution, framerate, etc.)?

Re: Canon EOS R won’t connect via HDMI to monitor or tv

vapisani — Wed, 08 Feb 2023 00:42:56 GMT

current monitor is a Samsung F22T35, old monitor was a cheap smart tv that was at least 5 years old, it fell over and broke while tethered to the camera. Camera didn’t fall, but the monitor did. Also, we have connected it to our Samsung TV via 4K HDMI cables, but now it doesn’t work on that TV either.

as for settings we are at FHD 29.97P IPB.

Re: Canon EOS R won’t connect via HDMI to monitor or tv

jaewoosong — Wed, 08 Feb 2023 03:47:27 GMT

based on this description, it's very possible that the previous cable connected to the fallen tv damaged the hdmi connection in the camera. did you use the cable bracket that came with the EOS R to hold the cable into the camera? this bracket is designed to minimize this type of damage.

Re: Canon EOS R won’t connect via HDMI to monitor or tv

vapisani — Wed, 08 Feb 2023 04:08:12 GMT

I didn’t have the bracket. If the port is damaged, is there a place to send the camera to be repaired?

Re: Canon EOS R won’t connect via HDMI to monitor or tv

shadowsports — Wed, 08 Feb 2023 14:54:47 GMT

Greetings,

If you are in the US, start here:

MyCanon

Re: Canon EOS R won’t connect via HDMI to monitor or tv

kvbarkley — Wed, 08 Feb 2023 15:10:03 GMT

My first thought, too:

https://www.lensrentals.com/blog/2019/08/why-side-mount-buttons-and-ports-break-on-cameras/

Re: Canon EOS R won’t connect via HDMI to monitor or tv

Waddizzle — Wed, 08 Feb 2023 17:28:57 GMT

I suspect a ground loop.

Is the camera connected to an AC Adapter? If so, is the camera connected to multiple devices that are using AC power?

Re: Canon EOS R won’t connect via HDMI to monitor or tv

vapisani — Wed, 08 Feb 2023 18:15:40 GMT

Thank you everyone for the responses.

the camera is running off of battery. The monitor is plugged into a power strip but does have an adapter.

I’m hoping it’s not the port, but it could be.

Re: Canon EOS R won’t connect via HDMI to monitor or tv

vapisani — Wed, 08 Feb 2023 18:39:02 GMT

I just plugged the new monitor with HDMI chords into an older Canon T5i I have and it worked on the monitor and tv. I’m guessing this suggests the problem is the port??