topic Re: Can't transfer images fromR6 Mark II in EOS DSLR & Mirrorless Cameras

Can't transfer images fromR6 Mark II

trombird — Fri, 03 Feb 2023 13:29:06 GMT

I just bought an R6 Mark II...I have one memory card in it. Took my first batch of photos...I can see them on the camera but when I try to transfer them to my computer (or wirelessly to my phone) I only get blank images. Help!! is there a setting I could accidentally have set that prevents transfer??? If I can see the image on my camera, is the image ok???

Thanks for any help!!

Re: Can't transfer images fromR6 Mark II

Danny — Fri, 03 Feb 2023 13:57:25 GMT

Hi, trombird!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Can't transfer images fromR6 Mark II

jrhoffman75 — Fri, 03 Feb 2023 14:17:18 GMT

@trombird wrote:
I just bought an R6 Mark II...I have one memory card in it. Took my first batch of photos...I can see them on the camera but when I try to transfer them to my computer (or wirelessly to my phone) I only get blank images. Help!! is there a setting I could accidentally have set that prevents transfer??? If I can see the image on my camera, is the image ok???

Thanks for any help!!

How are you trying to transfer the images?

Re: Can't transfer images fromR6 Mark II

trombird — Fri, 03 Feb 2023 14:49:04 GMT

I was using a card reader. I also tried sending them wirelessly to my iPhone and it recognized the camera but transferred blank images.

Re: Can't transfer images fromR6 Mark II

rs-eos — Fri, 03 Feb 2023 14:53:27 GMT

But what type of computer are you using? Mac, PC? What operating system? More details are needed help troubleshoot.

Re: Can't transfer images fromR6 Mark II

trombird — Fri, 03 Feb 2023 16:09:43 GMT

I so appreciate the attempts to help me. I have a macOS Big Sur version 11.14 operating system. I was using a Lexar card reader to transfer.

My iPhone is iphone11 version iOS16.1.1

Re: Can't transfer images fromR6 Mark II

trombird — Fri, 03 Feb 2023 16:11:53 GMT

Thanks for helping! I have a macOS Big Sur version 11.14 operating system.

My phone is an iPhone 11.

Tried to transfer using a lear card reader

Re: Can't transfer images fromR6 Mark II

jrhoffman75 — Fri, 03 Feb 2023 16:23:17 GMT

So: 1. you connect card reader to computer, 2. insert card into card reader. 3. does anything appear on the computer display, like an icon of a SD card? 4. what happens if you open the Apple app Image capture in the Applications folder?

Re: Can't transfer images fromR6 Mark II

trombird — Fri, 03 Feb 2023 17:22:40 GMT

I just re-tried these steps, but used Lightroom to import. It worked!!!

Re: Can't transfer images fromR6 Mark II

jrhoffman75 — Fri, 03 Feb 2023 17:24:35 GMT

Great. Glad you are all set.