topic Re: EOS R7 Firmware Update Failing in EOS DSLR & Mirrorless Cameras

EOS R7 Firmware Update Failing

NYSW3636 — Wed, 18 Jan 2023 18:30:25 GMT

Hi -

Brand new R7, went to update the firmware. Tried with a card, kept getting an error saying the file wasn't on the card. Tried the Utility from the PC, it tried to upload the update. On the camera, opening the firmware update in the settings shows "Update Firmware? 1.1.0 -> 1.2.0 EOSR7120.FIR" and freezes. Camera resumes normal operation when I replace the battery. Any suggestions to get it to update the firmware?

Re: EOS R7 Firmware Update Failing

rs-eos — Wed, 18 Jan 2023 18:59:59 GMT

Was the "FIR" file placed at the top level on the SD card? i.e. not within a subfolder? Was the camera in Program (P) or Manual (M) mode (or whatever the firmware instructions stated)? Is the battery near or fully charged?

Re: EOS R7 Firmware Update Failing

NYSW3636 — Wed, 18 Jan 2023 19:02:09 GMT

Thanks for the reply. Yes, file in the root, camera in P and the battery was something over 90%.

Re: EOS R7 Firmware Update Failing

rs-eos — Wed, 18 Jan 2023 19:05:14 GMT

Only thing I can think of trying is to save off any existing settings to an SD card (not sure if the R7 allows that), then do a factory reset. If the problem persists, suggest calling Canon.

Re: EOS R7 Firmware Update Failing

EmilyErdbeer — Tue, 31 Jan 2023 19:12:05 GMT

Hi, could resolve the issue? I'm expierencing the exact same thing. Not matter if I try to update via utily/PC or SD-card... brand new camera as well.

Re: EOS R7 Firmware Update Failing

EmilyErdbeer — Tue, 31 Jan 2023 19:33:26 GMT

Okay, a little bit embarrassing, but I found the problem: I forgot to check "low level format" when formatting the card before the update.. after I did this, it worked just fine.

Maybe this helps somebody else. 🙂

Re: EOS R7 Firmware Update Failing

joliveira29 — Wed, 23 Aug 2023 07:36:31 GMT

Exactly the same situation but on upgrade from version 1.2.0 (that cames with the camera) to 1.3.1.

And I format my SD cards at low level format.

I don't know what else I can do, I'm truly disappointed with Canon.
I'm starting to regret not considering going to Sony.

Re: EOS R7 Firmware Update Failing

joliveira29 — Wed, 23 Aug 2023 07:39:17 GMT

My camera is completely new, I still don't have anything to save, I can try a factory reset, if you tell me how to do it.

Re: EOS R7 Firmware Update Failing

Anonymous — Wed, 23 Aug 2023 14:25:50 GMT

Did you extract the .fir file from the downloaded firmware file from the Canon website and copy only the .fir file to the root directory of your memory card? Put camera in P mode.

Re: EOS R7 Firmware Update Failing

joliveira29 — Wed, 23 Aug 2023 21:21:53 GMT

Yes I Did.

I downlod the firmware file from Canon website.

Unzip and copy the FIR file to a new fresh SD Card, formated in the EOS R7.

Let the camera in P mode and start the process.

The file FIR is identified, uploaded, but freeze when is necessary clik "Ok" to replace the old version.

Jose

Re: EOS R7 Firmware Update Failing

Anonymous — Wed, 23 Aug 2023 22:34:45 GMT

If all else fails, download a fresh copy of the firmware from the Canon support site and try again.

Re: EOS R7 Firmware Update Failing

shadowsports — Thu, 24 Aug 2023 13:10:24 GMT

We've got 3 different people posting to the same topic. For clarity, please start a new thread (your own) if you are having a issue updating your firmware. Today we have reports from 2 users who have indicated a problem updating the firmware on their R7 to v 1.3.0.

We need visibility to help determine if the problem is with the update process or the download.

Thanks in advance.

Re: EOS R7 Firmware Update Failing

niimantse7 — Sun, 05 May 2024 05:56:43 GMT

I started my own thread but there has been no response yet. My firmware update on the R keeps stopping at 81% with the error message “update file error. Check the memory card and reload the battery and try again”

Tried it countless times but still not working

Re: EOS R7 Firmware Update Failing

shadowsports — Sun, 05 May 2024 14:41:38 GMT

@niimantse7 wrote:
I started my own thread but there has been no response yet. My firmware update on the R keeps stopping at 81% with the error message “update file error. Check the memory card and reload the battery and try again”

Tried it countless times but still not working

I've replied to your topic:

EOS R Firmware update error - Canon Community