topic Re: URGENT - EOS 5D Mark IV multiple menu icons and options missing in EOS DSLR & Mirrorless Cameras

URGENT - EOS 5D Mark IV multiple menu icons and options missing

hallen2322 — Wed, 25 Jan 2023 18:38:30 GMT

I recently purchased my camera from MPB.com. It works fine, but when I attempted to update the firmware, I noticed multiple menu icons and options were missing. I do not even see an option to reset the camera to factory settings. Any suggestions?

Please see two photo examples below - my camera only shows the 'multi function lock' option and there are only 3 menu tabs instead of the 5 that are seen in the video example

Re: URGENT - EOS 5D Mark IV multiple menu icons and options missing

hallen2322 — Wed, 25 Jan 2023 18:40:04 GMT

Re: URGENT - EOS 5D Mark IV multiple menu icons and options missing

rs-eos — Wed, 25 Jan 2023 18:40:24 GMT

What mode do you have the camera in? Auto? Manual? Some menus are only available in certain modes.

Also, no photos were attached to your post.

Re: URGENT - EOS 5D Mark IV multiple menu icons and options missing

hallen2322 — Wed, 25 Jan 2023 18:40:31 GMT

Re: URGENT - EOS 5D Mark IV multiple menu icons and options missing

hallen2322 — Wed, 25 Jan 2023 18:45:27 GMT

I literally just realized I was in Auto. Greatly appreciate your quick response to help anyway