topic Re: EOS R5 Wi-Fi Issues “Searching for access points” loop in EOS DSLR & Mirrorless Cameras

EOS R5 Wi-Fi Issues “Searching for access points” loop

Apertura86 — Wed, 02 Dec 2020 21:24:08 GMT

I'm an achitectural photographer and visit many residential homes. I've used the 5DsR for the past 5 years with no issues using the Wi-Fi feature.

This was my second shoot with my new R5. In my clients home I could not get my camera to connect via WiFi to my laptop or smartphone. It was stuck in a loop displaying "Searching for access points"

I finished the shoot with my now backup camera the 5DsR with WiFi, zero issues.

I find it unreasonable that a brand new professional camera exhibits these type of problems. Canon tech support mentioned router interference, this is also unreasonable to ask my clients to turn off their routers or hunt down some neighbor with an offending connection. Back in my hotel room the camera Wi-Fi started working again. The issue might be connected to my clients home mesh network. Not sure.

Any help or routing this issue to Canon engineering would be appreciated.

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

Waddizzle — Wed, 02 Dec 2020 22:18:09 GMT

How far apart are the laptop/phone and the R5 camera?

An alternative is to use Bluetooth, which will limit your working distance. But, Bluetooth can also be used to initiate a connection via Wi-Fi. Not sure how it works in the mirrorless bodies, but in DSLRs Bluetooth is used to automate the connection to Wi-Fi.

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

Apertura86 — Wed, 02 Dec 2020 22:27:06 GMT

The laptop and phone were right next to the camera. Bluetooth connected but required a Wi-Fi connection to enable the advanced features.

My older 5DsR that was also on site worked flawlessly via Wi-Fi with the Canon W-E1 adapter.

The R5 has issues with certain networks and they cause a hang up in the camera's software menu. It does not go to the next step to give you the option of a direct connection. It will stay in "Searching for access points" indefinitely.

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

Waddizzle — Wed, 02 Dec 2020 22:31:44 GMT

Sounds like you are connecting to the local access point in the customers home. Contact Canon Support. Others have reported issues connect to mesh networks, too.

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

Waddizzle — Wed, 02 Dec 2020 22:33:40 GMT

I have a wireless router that I carry in my bag, so tha t do not have to go through changes to make a Wi-Fi connection when I am in the field.

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

Apertura86 — Wed, 02 Dec 2020 22:41:07 GMT

I have a small battery powered Wi-Fi router too. The R5 camera software stays hung up on "Searching for access points" and never goes to the next step in letting you select a network or make a direct connection.

Whatever the offending nearby Wi-Fi network was I'm not in a position to turn it off or hunt it down on a professional shoot with clients/homeowners nearby.

The camera (R5) returned to normal once I left the site. The fact that my older 5DsR established a direct connection with my laptop on-set leads me to belive its some kind of glitch in the R5 wifi software/hardware

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

Waddizzle — Wed, 02 Dec 2020 22:44:56 GMT

"The camera (R5) returned to normal once I left the site. The fact that my older 5DsR established a direct connection with my laptop on-set leads me to belive its some kind of glitch in the R5 wifi software/hardware "

Does the Wi-Fi adapter also work with the R5?

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

Apertura86 — Wed, 02 Dec 2020 22:53:49 GMT

No, the Canon W-E1 Wi-Fi adapter is for EOS 7D Mark II, EOS 5DS and EOS 5DS R only

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

rbenkovitz — Mon, 17 May 2021 16:02:34 GMT

Any solution to this issue? I just purchased an R5 and am having the same problem. Very distressing!!

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

jxu158 — Wed, 26 May 2021 02:42:46 GMT

I have the exact same issue ... cannot get wifi on R5 to working ... stuck on "search for access point" ... When will it be fixed... Cannot believe a $4k camera has this type of the issue ...

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

heavenskila — Thu, 27 May 2021 06:26:24 GMT

I have the same problem too, even though my R5 was upgraded to 1.3.1 version this problem still exists. I think it should be related with home mesh wifi network, it can get wifi access points correctly in some university campus or homes with single wifi router.

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

alexgarfias — Sat, 12 Jun 2021 04:27:59 GMT

I am having the same issue. It used to connect fine to my ipad. Now it gets stuck on "searching for access pointsº.

Firmware R5 ver 1.3.1.

Went outside to a park far from wifi networks and the problem persists.

Did a "Reset communication settings" and a lot of troubleshooting with no luck.

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

Waddizzle — Sat, 12 Jun 2021 12:11:27 GMT

To those of you that have recently posted that think you are having the same issue, I am going to ask you are sure about that.

https://www.usa.canon.com/internet/portal/us/home/products/details/cameras/wireless-file-transmitters-and-adapters/wi-fi-adapter-w-e1

The OP is using the "W-E1" Wi-Fi Adapter, which is an SD card that has very limited range. Is that what you are using, too?

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

Apertura86 — Sat, 12 Jun 2021 14:01:47 GMT

I’m using the W-E1 adapter for my backup camera, a 5DS R. The adapter works 100% of the time.

My R5 Wi-Fi is spotty and may not work on location. The “Searching for networks” bug is being caused by some unknown interference with Wi-Fi mesh networks.

Not acceptable for a professional camera.

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

jxu158 — Sun, 13 Jun 2021 22:34:38 GMT

So I finally get it working all the time. Here is what I did:

1. Choose blue tooth to pair the camera with your device.

2. After it is successfully paired, turn off the camera. The bluetooth works all the time even when the camera is off.

3. Start the CameraConnect application. Click the icon next to the "Camera Icon". If it tells you that "you are not currently connected to any camera", click the scan button. It will find your camera, ask you if you want to connect to it. Once it is connected to the camera you will see "Images on Camera" change from disabled (grey) to enabled.

4. Once "images on Camera" is enabled, click it. It will automatically connect to the camera and ask you if you want to join the wireless network that started by the camera. You click "Yes" and everything works from there.

5. After the first time setup, as long as you do not change the paired device from the camera, "CameraConnect" will always connect to the camera when it detects the camera.

Hope it helps.

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

alexgarfias — Sun, 13 Jun 2021 23:40:05 GMT

Thank You 😊
It solved the problem on my R5.
That is the workaround the problem.
I can now download photos to my Ipad and control the camera from my Ipad.

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

JSCREATIVEGROUP — Wed, 09 Mar 2022 00:57:43 GMT

Ooookkkkkaaayyyy! So after having the same issue and trying MANY things, the solution was as simple as this. You literally have to position the camera just right to make the info come up. I had to get camera just the right distance and also turn the back of the camera facing the computer. As I was moving it around, you could see it connect and also lose connection. So once I got it in the right spot, the rest of the process was normal. Is this something Canon should address, of course! But here is your temp fix. Let me know if this worked for anybody else.

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

rafaelluhrs — Mon, 23 Jan 2023 19:42:29 GMT

Hi everyone,

Im having the same problem, I can pair the R5 with my iPad via Bluetooth, then when I try to connect the iPad to the R5 network, Err65 appear (wireless LAN connection lost)

If I try to connect the camera via wifi it just freezes in search for access points

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

Trottsky — Mon, 23 Jan 2023 20:57:58 GMT

For what it's worth, I highly recommend this tutorial on connecting your R5 via FTP which in my experience has been a MUCH more reliable connection.

The tutorial is specifically about connecting it to Shuttersnitch (which is an excellent app, I prefer it to the canon one) but you may be able to adapt it to the software you are using.

Re: EOS R5 Wi-Fi Issues “Searching for access points” loop

esox_hu — Fri, 10 Feb 2023 16:03:57 GMT

Thanks a lot. It solved my problem with EOS R.