topic Re: Need upgrade C-Log for Canon Mark IV in EOS DSLR & Mirrorless Cameras

Need upgrade C-Log for Canon Mark IV

Brian96 — Fri, 30 Dec 2022 04:33:45 GMT

Hi all,

I would like to upgrade C-Log for my Canon Mark IV but didn't see any services option on Canon website. The local camera stores tell me I need to send my camera back to Canon service center, it cost $99.99 for the service. But I don't know who to contact or where to start? Do you have any clue?

Thanks

Re: Need upgrade C-Log for Canon Mark IV

Waddizzle — Fri, 30 Dec 2022 11:18:55 GMT

A quick web search for “Canon USA Repair Center” turned up this link.

https://www.usa.canon.com/support/service-and-repair

You will need to setup a Canon Account to begin.

Re: Need upgrade C-Log for Canon Mark IV

Brian96 — Sat, 31 Dec 2022 08:42:46 GMT

Thank you for the link. I did follow the link, but it didn't have any option for me to request the C-Log upgrade. Only have repair service or maintenance service (Clean Image Sensor). I think I have to call Canon to ask if they still have the C-Log upgrade service.

Re: Need upgrade C-Log for Canon Mark IV

Waddizzle — Sat, 31 Dec 2022 15:41:42 GMT

Setup a ticket, anyway, and contact them directly. Canon will typically not perform any repairs without an email confirmation from you.

Re: Need upgrade C-Log for Canon Mark IV

makinworks — Thu, 22 Jun 2023 16:42:09 GMT

I live in Los Angeles and was able to drive down to a Canon facility in Orange County. It took a few hours but for $99 it was completed really more or less as I waited in the photo gallery museum.

this was in 2018 I think. Maybe 2019.

I cannot remember but my question now is about the possible impact or conflict of there is one when updating to the latest version of firmware for streaming on the cameras . I’m not sure I even want too yet but I thought it was also dealing with issues with camera color and sync to canon printer firmware updates in unison.

Re: Need upgrade C-Log for Canon Mark IV

shadowsports — Thu, 22 Jun 2023 20:16:45 GMT

Greetings,

I have heard from users who inadvertently lost their C-LOG update after upgrading their firmware. Canon does have a record of a C-LOG update. I suggest you open a support request and ask how or if its safe to proceed. This will avoid you needing to send the camera in for re-flash. The C-LOG update was not released to the public. If it was, no one would have paid for it. 🤣 Contact support to be safe.