topic Re: Can't register 90D body in EOS DSLR & Mirrorless Cameras

Can't register 90D body

skinner1215 — Tue, 27 Dec 2022 03:33:57 GMT

Hi. I've been able to register all my Canon products except my 90D body (though I was able to register the included lens). I keep getting this message:

"The serial number you have entered is invalid for one or more of the following reasons:

1) The serial number does not match the product you have selected (FCC ID which starts with “AZD” is often mistaken for serial number.)
2) The serial number entered indicates this product was not intended for sale in the United States and is ineligible for registration and support in the U.S."

I bought the camera new from B&H Photo, so I have no reason to believe it's anything other than a genuine USA market body. Any help would be great. Thanks!

Re: Can't register 90D body

jrhoffman75 — Tue, 27 Dec 2022 13:02:33 GMT

You should contact B&H. They do sell grey market products.

Re: Can't register 90D body

ebiggs1 — Tue, 27 Dec 2022 16:07:29 GMT

Very possible to buy a USA lens and a non-USA body. Call B&H and tell them you screwed up and want a Canon USA product. Sometimes the cheapest price is not the best deal..Next time read the fine print!

Re: Can't register 90D body

skinner1215 — Tue, 27 Dec 2022 18:42:28 GMT

After looking VERY closely at my order, I saw that it only included a one year B&H warranty. No where else did it indicate it was a gray market body. The price was the full MSRP, so I didn't even get a gray market discount. I expected better from B&H. I am... displeased. But thank you for your help.