topic Re: M50 Mark2 can not take picture in EOS DSLR & Mirrorless Cameras

M50 Mark2 can not take picture

Czhang0727 — Thu, 08 Dec 2022 08:50:55 GMT

I am new to the camera, got my M50 with 15-45 mm Len, however seems I am unable to take picture….I saw wired icon on top and did not find it in user manual…

could anybody help?

Re: M50 Mark2 can not take picture

rs-eos — Thu, 08 Dec 2022 12:49:11 GMT

Were you taking photos or video?

Do you have a lens attached? I'm seeing "F00" for the aperture, so there's definitely an issue there.

While the maximum recording time of "29:59" is correct for this camera, I also find the 9999 value for maximum number of photos you can take a bit suspicious.

I would definitely try resetting the camera. Do you have a second lens you can also try?

If problems continue, I would call up Canon to schedule service.

Re: M50 Mark2 can not take picture

Czhang0727 — Thu, 08 Dec 2022 17:37:05 GMT

Oh WoW, thanks for timely supoorting! Yes, I already have my len attahed, and manual focus is working. However, seems the camara did not recognize the len.

I also tried reset to default for several times, and even updated firmware to 1.0.3. Seems still not work. I don't have a second len in my hand, please advise what is the best thing I could do. I am living in San Fransisco Bay Area, so please let me know if there is any branch I could walk in to verify more.

Re: M50 Mark2 can not take picture

Czhang0727 — Thu, 08 Dec 2022 17:37:20 GMT

I am just taking photos JFYI

Re: M50 Mark2 can not take picture

rs-eos — Thu, 08 Dec 2022 18:18:42 GMT

Perhaps there is a local camera store that may have EF-M lenses you could try out with the camera.

What lens do you currently own?

Re: M50 Mark2 can not take picture

Czhang0727 — Thu, 08 Dec 2022 18:23:15 GMT

I got a 15 - 45 mm, the one default to M50 Mk2, sounds good, let me try out

Re: M50 Mark2 can not take picture

Czhang0727 — Thu, 08 Dec 2022 18:30:51 GMT

emm, actually, by checking the stock of EF-M lens, seems there is no nearby one...Can we go a head to send back to customer center for service? We still need it for Christmas...so really want to spend too much time on checking something not ready in my hand

Re: M50 Mark2 can not take picture

rs-eos — Thu, 08 Dec 2022 19:04:58 GMT

I would call Canon support to see what can be done: 1-800-OK-CANON.

Re: M50 Mark2 can not take picture

Waddizzle — Thu, 08 Dec 2022 22:52:52 GMT

The camera does not seem to detect that there is an attached lens with AF. I recommend removing the lens and re-installing it. Make sure to turn the lens until your hear a “CLICK” that locks it into place.

There is a “Lens Release Button”, [which] is a “double action” system. That meant that the Lens Release Button must be fully pressed and maintained, while you rotate the lens out of the lens mount.