topic Re: EOS Remote not detecting WIFI connected 6D in EOS DSLR & Mirrorless Cameras

EOS Remote not detecting WIFI connected 6D

kwinrc — Fri, 28 Mar 2014 19:43:42 GMT

Stats:

Samsung S4 Android 4.3, Kernel 3.4.0

Canon 6D firmware 1.0.9

I disabled the Auto Connect in my phone WiFi settings in order to get a stable connection to my 6D. The camera is connected via WiFi - the screen on the camera shows the mac address, it can see the phone.

When I start the EOS Remote app and choose Camera Connection, the camera does not show up under Detected Cameras.

I tried reinstalling the EOS Remote, restarting the phone, reestablishing the wifi connection - all many times with no success.

Ideas

TIA!

Re: EOS Remote not detecting WIFI connected 6D

Mykolas — Mon, 31 Mar 2014 10:49:49 GMT

Hi kwinrc!

Thanks for posting.

Although you may have done all this, Please try going through the entire connection process again. Here are the steps:

1. Press the <MENU> button on the camera.
2. Select the [Setup 3] tab.
3. Set [Wi-Fi] to [Enable].
4. Select [Wi-Fi function].
5. Select [Connect to smartphone].
6. Select [Camera access point mode], then [Ok] to confirm.
7. Select [Easy connection], then [Ok] to confirm. A screen will follow with the SSID and encryption key. This is what you will use to connect your smartphone to the camera, so keep this screen displayed until the entire process is complete.
8. Open the Wi-Fi settings menu on the smartphone, then select the SSID that is displayed on the camera.
9. Enter the password as the encryption key that is displayed on the camera.
10. Follow any remaining steps to complete the Wi-Fi settings.
11. Start the EOS Remote app.
12. Select [Camera Connection].
13. Select the camera to connect to. Your EOS 6D is probably going to be the only camera displayed to select from. Pairing will now begin. When pairing is complete, select [Ok] to continue.
14. Continue with the remaining steps to finish the settings and save them. You can change the name the settings are saved under, or you can just leave it at the default name that is assigned to it. The connection screen will be displayed when you are finished.

If this is a time sensitive-matter, additional support options are available at Contact Us.

Re: EOS Remote not detecting WIFI connected 6D

kwinrc — Fri, 13 Jun 2014 21:01:45 GMT

Everything works great until I get to step 13. Nothing shows up under Detected Cameras. See pics below

Re: EOS Remote not detecting WIFI connected 6D

kwinrc — Mon, 04 Aug 2014 15:40:07 GMT

Can someone help me please?

Re: EOS Remote not detecting WIFI connected 6D

Crista — Mon, 04 Aug 2014 15:46:16 GMT

Hi kwinrc!

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks!

Re: EOS Remote not detecting WIFI connected 6D

kwinrc — Mon, 04 Aug 2014 16:17:00 GMT

Crista

No one answered me for almost 2 months, so I just wanted to get it back to the top of the list. Thanks for the link.

Kelly

Re: EOS Remote not detecting WIFI connected 6D

RobertTheFat — Mon, 04 Aug 2014 19:31:01 GMT

@kwinrc wrote:
Crista

No one answered me for almost 2 months, so I just wanted to get it back to the top of the list. Thanks for the link.

Kelly

There's another thread, dealing with a very similar (possibly identical) problem, that has received several posts since July 20. You may want to take a look at that.

Re: EOS Remote not detecting WIFI connected 6D

leeheinrich — Thu, 07 Aug 2014 17:06:39 GMT

Where can I find this post? I've looked and can't find any other discussion of this. I'm having the same problem.

Re: EOS Remote not detecting WIFI connected 6D

RobertTheFat — Thu, 07 Aug 2014 17:16:46 GMT

@leeheinrich wrote:
Where can I find this post? I've looked and can't find any other discussion of this. I'm having the same problem.

I see it in "Canon Forum > Camera > EOS" as "EOS 6D does not find or produce WiFi signals".

Re: EOS Remote not detecting WIFI connected 6D

kwinrc — Thu, 07 Aug 2014 20:34:15 GMT

If your phone is encrypted, it will not connect. I encrypted mine at one time, but have since set it back to factory default settings. So I'm still not sure why mine won't connect.

Re: EOS Remote not detecting WIFI connected 6D

leeheinrich — Thu, 07 Aug 2014 21:17:55 GMT

The wifi connection is not the problem. The wifi connected just fine. But once it was connected, it wouldn't pair with the camera - in the EOS App, there was nothing listed under "Detected Cameras", even though both phone and camera showed that the wifi connection was fine. See the OP's image above - mine looked just the same, in spite of being connected via wifi.

I did eventually find a solution, for anyone who has this problem in the future. I had just upgraded my phone (from iphone 4s to iphone 5s), and had previously connected the camera to my old 4s with no trouble. When I got the new 5s, I initially set up the 5s from my icloud backup of the old 4s. To fix the camera-pairing problem, I had to completely erase my new 5s phone and go back through the phone's set-up process, setting up the 5s as a NEW iphone, instead of selecting "Set up from icloud." Then I cleared the wifi settings from the camera, downloaded the EOS app again, and went back through the camera set-up process. Ta-da, it worked. So I think the camera was trying to pair with the old phone - it didn't realize this was a new device. Kind of a pain that I couldn't automatically get my old phone's settings transported to the new phone just because of this app, but at least I figured it out and it's working now! Thank you everyone.

Re: EOS Remote not detecting WIFI connected 6D

Jussi — Thu, 24 Sep 2015 17:04:45 GMT

I have this exactly same problem. Wi-Fi connection works, but the mobile software can't detect the camera. And that solution mentioned in the previous message won't work, because i have not changed the phone since I got the 6D and downloaded the mobile software. The problem occurs in both softwares, EOS Remote and Camera Connect. My phone is LG G3.

Re: EOS Remote not detecting WIFI connected 6D

z3mms — Thu, 12 Jan 2017 23:07:00 GMT

I am having a similar issue to this. I'm trying to connect my HTC One A9 (Android 6.0.1) with my Canon EOS 1300D using Canon Camera Connect app for Android. Initially it worked fine and I was enjoying the ability to remotely shoot photos and download pictures straight on the phone for at least two days. For some reason it stopped working at some point (I noticed this after an Android OS upgrade) and the app just never managed to detect the camera. This is the case whether I use the built-in wifi on the camera or by connecting both devices over my home wifi.

The odd thing is that my other Android phone could connect to it without any problem, but I really wanted to get it working on my current phone.

After failing to connect on multiple tries, I did a full reset on both devices:

1) Cleared my Canon camera settings

2) Factory reset my Android phone

I set up the connections again from scratch, but to my surprise the app still DID NOT manage to detect the camera. I performed factory reset on both devices at least 3 times to make sure, but the phone just wouldn't detect the camera.

To investigate a little further, I downloaded the EOS Remote app, and again that also did not detect my camera.

This problem really baffles me but I have a feeling that it has something to do with the MAC address of the phone because that is the only thing that remains the same even after completely resetting the phone, and which also explains why other phones had no problem to connect to it as they have a different MAC address. Does Canon EOS cameras store a previously saved MAC address in its internal memory that somehow gets corrupted and would never respond to the phone's request anymore? Is there a way that we can clear off the Canon EOS internal memory? (I figured that clearing Canon settings to factory default does not necessarily clear off its internal memory).

The last thing that I can probably try to overcome this is to root my Android phone and change its MAC address, but I'm hoping not to have to come to that!

Any help is much appreciated!

Re: EOS Remote not detecting WIFI connected 6D

Waddizzle — Thu, 12 Jan 2017 23:31:36 GMT

Your 1300D is a very different wireless device from the EOS 6D. The 6D offers more capability.

If the OS updated, then I would suggest deleting the app from your wireless device and re-installing it. I am not sure if your 1300D has the smarts to be able to pick and choose connecting to multiple wireless devices. I don't think so. I hope I'm wrong.

I find the built-in wireless capabilities not very useful for transferring photos. I shoot RAW files, almost exclusively, and you cannot transfer RAW files using the built-in wireless.

Re: EOS Remote not detecting WIFI connected 6D

Waddizzle — Thu, 12 Jan 2017 23:32:34 GMT

You can always call 1-800-OK-CANON for assistance, too.