topic Re: Camera Connect Video Download in EOS DSLR & Mirrorless Cameras

EOS 2000D Camera Connect Video Download

Rockape1690 — Sat, 05 Nov 2022 14:36:01 GMT

I am unable to import videos from my Canon to my cellphone . Photos are no problem but it says video format not supported ! Amy advise please?

Re: Camera Connect Video Download

Danny — Sat, 05 Nov 2022 13:31:54 GMT

Hi, Rockape1690!

So that the Community can help you better, we need to know exactly which Canon camera model you're using in addition to whether you're using an iPhone or an Android phone. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Camera Connect Video Download

Rockape1690 — Sat, 05 Nov 2022 14:28:45 GMT

Thanks Danny . Canon EOS 2000D. Andriod Phone is a Hisense H50

Re: EOS 2000D Camera Connect Video Download

Waddizzle — Sat, 05 Nov 2022 15:42:32 GMT

I think the basic problem is that you are using an Android device, which are not normally able to play MOV video files. The MOV format is owned by Apple..

There are work arounds. I think the free VLC app can play MOV files, but that does not solve the problem of getting the files out of the camera and onto your Android device. The Android OS does not directly support MOV files.

Re: EOS 2000D Camera Connect Video Download

Rockape1690 — Sat, 05 Nov 2022 15:52:58 GMT

Thanks very much . I am due to get a new phone so Apple it is

Re: EOS 2000D Camera Connect Video Download

equinegeorgia — Thu, 04 Jan 2024 18:10:28 GMT

Hello! I have an iphone and the same camera and i can’t get videos onto my phone. Do you know why this could be?

Re: EOS 2000D Camera Connect Video Download

stevet1 — Thu, 04 Jan 2024 19:02:28 GMT

equinegeorgia,

What method are you using to try and get videos from your camera to your iphone?

Steve Thomas

Re: EOS 2000D Camera Connect Video Download

rs-eos — Thu, 04 Jan 2024 19:12:13 GMT

It will depend upon what format your camera is capturing the video. I believe that most non-dedicated video equipment may end up using formats that are not directly sharable with mobile devices. To include Apple's MOV format which is a bit ironic.

For any camera, cinema camera or camcorder that can directly create H.264 or H.265 (aka HEVC) video clips, they should be directly sharable with your iPhone. However, if the files created are MOV, MXF or some other format meant more for editing, you'd first need to send the clips to a computer and export them as a sharable format. e.g. by using applications such as Final Cut Pro, Compressor, DaVinci Resolve, Adobe Premiere, etc.