topic Re: EOS Rebel T6i screen & images started having partial blackout problems in EOS DSLR & Mirrorless Cameras

EOS Rebel T6i screen & images started having partial blackout problems

MartyE — Fri, 02 Apr 2021 22:24:20 GMT

My Canon EOS Rebel T6i started having partial blackout problems on preview displays that also block out the same area on all images (about 35-40%). I have removed the battery and tried turning on the camera and pressing the shutter button for 10 seconds. I've also tried clearing all camera settings and functions to default. Please advise. Thank you!

Re: EOS Rebel T6i screen & images started having partial blackout problems

kvbarkley — Sat, 03 Apr 2021 01:59:38 GMT

IF the images are fine when imported to the computer, it sounds like a bad video card or LCD. Try plugging in an HDMI monitor to see if the same thing happens.

Either way, it needs to be sent to Canon to be fixed.

Re: EOS Rebel T6i screen & images started having partial blackout problems

MartyE — Sat, 03 Apr 2021 17:15:08 GMT

Unfortunately, the images show the black bar. My spouse and I discovered the problem inside the camera body by selecting "clean the sensor - manually." When the mirror folded back, we saw the black thin plastic "bar" that was out of place causing the problem. We were unable to get this plastic piece rearranged successfully to prevent the blockage on Live View and the image. Is this problem something that can be repaired at a local camera store, or do we need to ship it back to Canon? I am also wondering if I would be better off purchasing a new Canon camera body that can be used with my T6i kit lenses?

Re: EOS Rebel T6i screen & images started having partial blackout problems

Waddizzle — Sat, 03 Apr 2021 18:14:32 GMT

If you can seen the entire menus, then you may have a bad shutter. Can you post a sample image of the issue? The cost to repair is probably close to the cost of used camera of the same model by the time you take postage into consideration.

Re: EOS Rebel T6i screen & images started having partial blackout problems

kvbarkley — Sat, 03 Apr 2021 19:24:24 GMT

This sounds like the kind of thing a local camera shop can do.

I hope you did not scratch the sensor trying to dislodge it.

I would get an estimate and then decide whether to get a new camera.

Re: EOS Rebel T6i screen & images started having partial blackout problems

MartyE — Sat, 03 Apr 2021 20:56:34 GMT

Here is a test image once I noticed the problem. Thanks for your input!

Re: EOS Rebel T6i screen & images started having partial blackout problems

Waddizzle — Sat, 03 Apr 2021 22:51:40 GMT

Yikes!

Yeah, that looks like shattered shutter. Let a reputable local camera shop look at it. Bring your cell phone with that sample image stored on it. The prognosis does not look good. Canon Support would be the best place to seek advice, though.

Re: EOS Rebel T6i screen & images started having partial blackout problems

MartyE — Sat, 03 Apr 2021 23:13:38 GMT

Interesting. Looking at the black piece, it appeared to have straight sides making a long rectangle. Thanks for your suggestions, I'll try taking it in somewhere to see what my options are. How do I contact Canon Support?

Re: EOS Rebel T6i screen & images started having partial blackout problems

Waddizzle — Sun, 04 Apr 2021 12:43:33 GMT

@MartyE wrote:
Interesting. Looking at the black piece, it appeared to have straight sides making a long rectangle. Thanks for your suggestions, I'll try taking it in somewhere to see what my options are. How do I contact Canon Support?

I could post the link, but this is how to find it yourself. Click on the word "Canon" in the top left corner. This will take you to the Canon Community Home Page. There is a link to "Canon Support and Service" halfway down the page, on the left side.

Click in the link, and a new tab/window will open in Canon Support. Follow the instructions. Type "Rebel T6i" in the box, and when you see a selection for "EOS Rebel T6I" appear, click on it.

You should now be at the Canon Product Support Page for the Rebel T6i. There are links to contact Canon Service at the upper right half of the page. You can contact them via email or phone.

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/eos-dslr-and-mirrorless-cameras/dslr/eos-rebel-t6i

Re: EOS Rebel T6i screen & images started having partial blackout problems

MartyE — Sun, 04 Apr 2021 21:50:00 GMT

Thanks so much!

Re: EOS Rebel T6i screen & images started having partial blackout problems

dougkanipe — Thu, 28 Apr 2022 15:00:29 GMT

I have this exact issue going on. what was the resolution for you? did you repair or decide to buy a new body?

Re: EOS Rebel T6i screen & images started having partial blackout problems

thedemonkiss — Sun, 06 Nov 2022 23:00:10 GMT

Did you ever find out what was wrong?? I have the same exact thing going on. My pics look just like yours exactly!

Re: EOS Rebel T6i screen & images started having partial blackout problems

dougkanipe — Sun, 06 Nov 2022 23:08:37 GMT

I ended up having the camera repaired. I found 2 places in California the would repair. They quoted $130 but the place I ended up shipping it to, charged about $200 as they added a few more things to the repair. Canon will not repair the T6 models anymore so it has to be a 3rd party repair.

Re: EOS Rebel T6i screen & images started having partial blackout problems

thedemonkiss — Mon, 07 Nov 2022 01:28:20 GMT

Thanks for the info