topic NEW EOS 6D -- battery does not charge in EOS DSLR & Mirrorless Cameras

NEW EOS 6D -- battery does not charge

Tamara — Thu, 20 Mar 2014 10:45:46 GMT

Hi,

I just got an EOS 6D camera yesterday and the battery is not charging...

Should I return the kit?

What could be the problem?

Thanks,

Tamara

Re: NEW EOS 6D -- battery does not charge

hsbn — Thu, 20 Mar 2014 15:19:48 GMT

if you just bought it then it's better to return it. You may find a fix now, but if it happens again later you're too late. It could be there is something wrong with the battery or the charger, we don't really know for sure.

Re: NEW EOS 6D -- battery does not charge

Skirball — Thu, 20 Mar 2014 15:22:56 GMT

What color are the lights on the charger when you put it in?

Re: NEW EOS 6D -- battery does not charge

Tamara — Thu, 20 Mar 2014 20:08:02 GMT

Orange/red. And it blinks fasts. According to the user guide, after a while it would start blinking slower and then turn to green. But it stays orange, blinking fast.....
I really wanted to try it out.... It's really disappointing!!!!

Re: NEW EOS 6D -- battery does not charge

Skirball — Thu, 20 Mar 2014 21:05:46 GMT

The normal blink isn't very fast, it sounds like an error that Canon issued a statementon late last year. I thought there was eventually a recall, but I couldn't find anything online.

Have a read at this:

http://www.usa.canon.com/cusa/support/consumer?pageKeyCode=prdAdvDetail&docId=0901e024809ed436

Edit: did you buy it from online, major store, or small store? If it's local I'd probably just go exchange it instead of fuss with a troublesome battery. If online, I'd probably give that a shot first. Sorry you're having trouble, I know the excitement of getting new camera toys and wanting to play.

Re: NEW EOS 6D -- battery does not charge

stlouis_26 — Fri, 21 Mar 2014 20:48:30 GMT

I had the same thing happen. I unplugged the charger and took the battery out. I placed in back into the charger plugged it in and everything worked just fine.

Re: NEW EOS 6D -- battery does not charge

TCampbell — Sat, 22 Mar 2014 15:12:27 GMT

If the battery has been sitting on the shelf for a while, this can happen. Unplug it, wait a minute, plug it back in.

I have had batteries that I had to do this to once or twice, but once they started charging they were fine and never had another problem again.

Also, batteries don't last forever... I think of them like tires on my car. They don't wear much when I drive the car, but they do *technically* wear and at some point will need to be replaced. Heavily used batteries may only get a couple of years worth of use. Sparingly used batteries may get a few more years worth of use. Even batteries that are never used at all will eventually go bad... the technology isn't stable enough for a battery to last forever and just sitting on the shelf degrades them.

Re: NEW EOS 6D -- battery does not charge

Tamara — Thu, 03 Apr 2014 21:17:46 GMT

Yes. That is what I did. It tok a few phone calls, but the Canon rep agreed to replace the entire kit with a new one!
The new battery charges as required. So I'm happy!!!
Thanks for all the answers!