topic Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection in EOS DSLR & Mirrorless Cameras

Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

rodhny — Wed, 26 Oct 2022 18:59:00 GMT

I've been using my Canon EOS 5D Mark II camera with a ceiling mount, and connecting it via traditional USB wire to my Mac laptop, shooting remote via the EOS Utility app.

Now, I just upgraded the OS on my Mac to OS 13 Ventura, and the EOS Utility suddenly no longer recognizes my 5D Mark II camera.

I downloaded the latest EOS Utility, which looks to be version 3.15, but it doesn't see my camera. The only thing it shows is a button that says Pairing over Wi-Fi/LAN, but none of the other options I used to see before the OS update.

Any way to make the wired USB connection to the 5D Mark II work with OS 13 Ventura, without having to downgrade the OS back to its previous generation?

Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

tgerz — Thu, 27 Oct 2022 01:26:57 GMT

I'm using the R6 and am running into the same issue. Going to update the firmware on the camera, but I think this is specific to the utility software and OS compatibility.

Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

SteveStone — Thu, 27 Oct 2022 11:03:29 GMT

Canon EOS R7 is the camera affected for me, exact same issue as above

Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

jrhoffman75 — Thu, 27 Oct 2022 12:59:01 GMT

Same problem with 1D X Mark III.

I tried opening EOSU3 directly by going into the Canon Utilities folder. EOSU3 starts with direct connect screen display, but camera does not connect.

Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

Lotus7 — Fri, 28 Oct 2022 04:32:21 GMT

EOS Utility compatibility issues almost always arise with the major Mac OS "Upgrades". It took until EOS U v. 3.10.3 before it worked with OS10.1, and took until v.3.12.1 for full compatibility with Catalina. The Changes in Ventura are significant, so it may take Canon a while to catch up. They are still trying to get v.3.13.3 to work with the new M1 & M2 equipped Macs. Have patience and it will likely be fixed about the time Mac OS 14 is released.

The easiest, obvious workaround is probably to just transfer images using a card reader until Canon Utilities is updated.

Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

rodhny — Thu, 27 Oct 2022 19:41:08 GMT

lol

Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

Til — Fri, 28 Oct 2022 05:20:49 GMT

Same problem here using rebel 7 I think (EOS 800d in Germany)

Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

shawnyhats — Mon, 31 Oct 2022 23:20:26 GMT

I am having the same issue with a Canon R. My whole day is lost to the issue --

Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

jrhoffman75 — Mon, 31 Oct 2022 23:25:46 GMT

Delete and then reinstall EOSU.

Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

shawnyhats — Mon, 31 Oct 2022 23:39:20 GMT

I can't for the life of me find where to download EOSU

Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

shawnyhats — Mon, 31 Oct 2022 23:46:57 GMT

I deleted and reinstalled. No dice. Thanks though --

Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

jrhoffman75 — Tue, 01 Nov 2022 00:21:29 GMT

This worked for this individual. Simply uninstalling and reinstalling worked for me.

Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

johnrmoyer — Tue, 01 Nov 2022 12:03:03 GMT

I hope my experience might be helpful to others.

It seems to me that some new USB security added by Apple broke several things. I had trouble with Canon EOS Utility 3 and with Android File Transfer. What fixed it for me was to reset NVRAM, delete both apps, download and reinstall both apps. I have included links to two reset procedures from Apple support. Which procedure to use depends upon which hardware you might have.

Procedure to reset NVRAM: https://support.apple.com/en-us/HT204063

Procedure to reset SMC on mac: https://support.apple.com/en-us/HT201295

This is my best guess for the origin of the Apple bug (release notes mention a USB section under security preferences, but that is not present on my computer):
https://developer.apple.com/documentation/macos-release-notes/macos-13-release-notes USB security menu only appears with Apple silicon

Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

johnrmoyer — Tue, 01 Nov 2022 12:06:47 GMT

It is an Apple bug. The update to macOS 13 Ventura also broke Android File Transfer for me when I used the same USB cable to connect to my phone. I included in another post what was the solution for me.

Re: Trying to connect Canon EOS 5D Mark II camera to Mac with OS 13 Ventura with USB connection

johnrmoyer — Tue, 01 Nov 2022 12:11:29 GMT

On Apple silicon, I was told that there is a USB section in the System Settings->Privacy and Security->Security section. This menu item does not appear on my machine with an Intel CPU. So far as I can understand, each program and each device must be given permission to use USB.