topic Re: Canon R6 in EOS DSLR & Mirrorless Cameras

Canon R6 Touchscreen Not Working

Tove1 — Fri, 28 Oct 2022 13:53:09 GMT

I cant use my lcd screen on my new R6. I try to touch it to change focus or settings, but it do not respond.

Re: Canon R6

Tronhard — Sun, 23 Oct 2022 01:06:30 GMT

Hi and welcome to the forum.

I have two R6 units so I hope I can help. First, have you been through the menu system and configured the LCD screen for using touch operation?

Re: Canon R6

FloridaDrafter — Sun, 23 Oct 2022 01:08:14 GMT

@Tove1 wrote:
I cant use my lcd screen on my new R6. I try to touch it to change focus or settings, but it do not respond.

Hello, Tove!

Have you tried toggling (pressing repeatedly) the info button? One of the options is a blank screen, so that may be where you are.

Newton

Re: Canon R6

FloridaDrafter — Sun, 23 Oct 2022 01:14:32 GMT

I think your right, Trevor. I missed the meaning of the OP... My bad.

Newton

Re: Canon R6

Tove1 — Sun, 23 Oct 2022 01:19:26 GMT

I have this camera lock button on the left corner of my screen, but I am not able to unlock the lock button. And I cant find the setting to change it😔

Re: Canon R6

Tove1 — Sun, 23 Oct 2022 01:23:01 GMT

I have all the info on my screen, but it does not respond when I touch it😔

Re: Canon R6

Tronhard — Sun, 23 Oct 2022 01:31:00 GMT

Go into the menu system, using the menu button beside the LCD screen, to bring up the menu system.
Once in there tap the Q button to move from one group to another.
Within a group, use the joystick to move between menu sets.

I don't know if you have experience with cameras before, but they do not work like cell phones, they have a different interface. If you aren't sure, use the manual to follow - it has all the information you are asking for. You can download a PDF copy of that from the Canon support site via this link

If you prefer, there is a host of videos on You Tube to give an overview of the camera and set-up, you can find the list here.

Re: Canon R6

FloridaDrafter — Sun, 23 Oct 2022 01:45:29 GMT

@Tove1 wrote:
I have this camera lock button on the left corner of my screen, but I am not able to unlock the lock button. And I cant find the setting to change it😔

I also have the R6, so just behind the shutter button and the main wheel, there is a physical "Lock" button. Just tap that and it will unlock your settings so they can be changed. But, on mine, the lock indicator is in the upper right of my rear LCD.

Newton

Re: Canon R6

Tove1 — Sun, 23 Oct 2022 01:47:43 GMT

I have had canon cameras for years, my last camera was 90D. I have used the LCD screen on my 90 D without any problems. I got my R6 yesterday and my LCD screen is not working. I have been looking into the manual, but no help, I have searched online and been on YouTube trying to figure out how to make it work. This forum was my last attempt to get help 😔

Re: Canon R6

Tove1 — Sun, 23 Oct 2022 01:49:11 GMT

It is not the lock button:-))

Re: Canon R6

Tronhard — Sun, 23 Oct 2022 02:00:11 GMT

OK, thanks for explaining the context. That helps as we don't know you or your experience. 🙂

What I would suggest is going through the menu and doing a factory reset to see if something, somewhere is making life difficult for you. That's always a good place to start from to trouble shoot and then we can all start from a common base.

If you complete that OK, try the screen again and if not try setting the touch screen options in the menu as referenced. If you can't get it to work, and you are in the US, you can call 1-800-OK-CANON to talk to the tech support folks.

Re: Canon R6

Tove1 — Sun, 23 Oct 2022 02:17:20 GMT

I was thinking of resetting my camera to factory settings, as my last option. But just wanted to make sure there was nothing else I could do that I had missed out on. Yes, I am in US:-))

Thank You:-))

Re: Canon R6

Tronhard — Sun, 23 Oct 2022 02:21:59 GMT

OK, definitely do the reset and see how you go. If you deliberately already made changes you may inadvertently have locked something out. Let's see how that goes and let me know.

If you consider one of the posts to have helped you to get things sorted, and don't want to keep getting posts, please select the appropriate post as a resolution.

Re: Canon R6

shadowsports — Sun, 23 Oct 2022 02:41:39 GMT

Greetings,

Look at Wrench Menu 4. I suspect you have the touch function checked.

Canon : Product Manual : EOS R6 : Multi-Function Lock (start.canon)

Re: Canon R6

Tronhard — Sun, 23 Oct 2022 02:54:57 GMT

Agreed with you there Rick.

Re: Canon R6

Tove1 — Sun, 23 Oct 2022 04:47:45 GMT

I did the reset and nothing changed. I think the screen is not working at all. I will return the camera.

Thank you:-))

Re: Canon R6

Tronhard — Sun, 23 Oct 2022 05:12:49 GMT

Why not give tech support a call on 1-800-OK-CANON, you have nothing to lose and they may be able to expedite a return for you if necessary. Sorry I could not be more helpful, good luck!

Re: Canon R6

Tove1 — Sun, 23 Oct 2022 05:17:50 GMT

I tried that, not solving the problem😔

Thank you:-))

Re: Canon R6

Tronhard — Sun, 23 Oct 2022 05:21:12 GMT

You're most welcome! 🙂 The R6 is an awesome camera, I have two of them and never had a problem - which may not make you feel better, but may give you enough comfort to try another unit of the same type.

Re: Canon R6

shadowsports — Sun, 23 Oct 2022 08:59:01 GMT

Geetings,

Do we know what lens, SD Card and firmware he is runnng? I know defects are possible, but they are typically few and far between.