topic Re: Eos Utility Problems Canon 6D in EOS DSLR & Mirrorless Cameras

Eos Utility Problems Canon 6D

gwhib — Sat, 15 Mar 2014 14:35:34 GMT

I have posted on this subject before, I cannot get the Eos Utility to work on my Windows 8.1 Desktop Computer, in the last two months I have had a new setup, previously I have managed to get it working on 8.1 on the old one, I have downloaded the latest version but it will not work using wi-fi (that's another issue) or USB, I do not get an icon on the task bar so I cannot download any of my new photos, the other thing is that when connected via USB the camera should show in Windows Explorer I think that Canon's utility program is a pigs breakfast, as for Wi-Fi nothing I do will persuade the camera to connect via Wi-Fi although I can get it to connect to my iPad, anybody who can help me reduce my blood pressure, bring it on

Re: Eos Utility Problems Canon 6D

ebiggs1 — Mon, 24 Mar 2014 13:02:05 GMT

OK first off does Win 8.1 see the 6D? When you open My Computer do you see the 6D? This is the first step to reducing your blood pressure.

I use Win 8.1, don't like it, but I use it. The EOS Utility see's all my cameras except from the 1D Mk IIn back. So it is possibile.

Re: Eos Utility Problems Canon 6D

gwhib — Sat, 15 Mar 2014 17:24:19 GMT

Thanks for reply, no 8.1 does not recognize the camera I have used both USB 2 & USB3 incase that was the problem

Re: Eos Utility Problems Canon 6D

ebiggs1 — Sat, 15 Mar 2014 21:24:10 GMT

That means the problem is with your machine and not EOS Utility. Now, at least, you know where to start looking.

Re: Eos Utility Problems Canon 6D

gwhib — Sun, 16 Mar 2014 12:10:14 GMT

I cannot imagine why that would be, every other exterior drive is picked up and I can remember having the same problem on my previous computer, it doesn't show in devices either, any suggestions?

Re: Eos Utility Problems Canon 6D

ebiggs1 — Sun, 16 Mar 2014 15:19:45 GMT

Yes.

Disable the 6D wifi and reconnect the USB and try again.

Does your computer see just the memory card in it's card reader slot?

Does the computer see other USB devices using the same USB hook-up?

Re: Eos Utility Problems Canon 6D

gwhib — Sun, 16 Mar 2014 17:58:38 GMT

I have done the wi-fi suggestion no difference, the card reader works ok with SD card from the camera and the USB slots all work ok and sees all other devices, I have put a question on the Microsoft forum to see if I can get a solution there

Re: Eos Utility Problems Canon 6D

cale_kat — Sun, 16 Mar 2014 20:02:43 GMT

Though it wasn't previously installed, I did install the latest downloadable EOS Utility for my Canon 5D Mark II. I am running Windows 8.1 64-bit.

I don't have any difficulty having the utility recognize my camera when teathered by USB.

Generally speaking, when you have confirmed that the USB ports are visible in the Device Manager window, are able to connect other devices but not the camera, and have eliminated obvious problems such as a defective USB cable, then the problem is almost certainly a driver problem.

Canon advises that no drivers are available, or needed beyond what Windows offers, for the computer to recognize your camera. Clearly this isn't working. I would suggest you attempt to repair your copy of Windows 8.1 either by going to control panel and selecting troubleshooting > configure a device or you attempt to reinstall from your original Windows 8.1 DVD and select repair on startup.

Good luck.

Note: If your camera goes to sleep while teathered to your computer you may need to cycle the power to have it recognized within the EOS Utility.

Re: Eos Utility Problems Canon 6D

gwhib — Sun, 16 Mar 2014 20:52:48 GMT

I have somehow got the computer to recognize the camera but still cannot get Eos utility to work everything is greyed out except monitor folder

Re: Eos Utility Problems Canon 6D

ebiggs1 — Mon, 17 Mar 2014 16:09:56 GMT

Are you hooking up the 6D first and then starting EOS Utility? Get the computer to see the camera and after

it does start EOS Utility.

It is correct that there are no additional drivers required. Canon supplies MS with all the drivers

and they are included with Win 8.

Re: Eos Utility Problems Canon 6D

SGFFX — Mon, 24 Mar 2014 00:01:53 GMT

What version of the EOS Utility is installed? The latest version 2.14 has a better user interface.

I'm going to state the obvious: USB and Wifi cannot be enabled at the same time. Make sure Wifi is not enabled whether or not the camera actually connects to Wifi it must not be enabled otherwise USB does not work.

Have you gone to Device Manager to check if any devices are showing errors or warnings? To go to device manager first go to Control Panel and set "View By" either Large or Small Icons. Then select Device Manager. If errors or warnings are seen, then click on the device and try to correct those.

In Win8 you can get to control panel easily by going to the "Modern" not Desktop and typing control panel. It should then be the first item in the search list.

Steve

Re: Eos Utility Problems Canon 6D

gwhib — Tue, 25 Mar 2014 12:45:31 GMT

@ebiggs1 wrote:
Are you hooking up the 6D first and then starting EOS Utility? Get the computer to see the camera and after
it does start EOS Utility.

It is correct that there are no additional drivers required. Canon supplies MS with all the drivers
and they are included with Win 8.

I have made sure that I have the latest Eos Utility software, I think the version I now have is an update, I now get a box with a graphic showing pairing which I did not berfore, on clicking the on the launcher with pairing over a Wi-Fi/Lan the second box comes up (by the way I am trying to pair using WPS (PBC mode) pressing the button on the router then pressing the ok button on the camera, but I still do not get a connection showing in the second box, am I missing something?

Re: Eos Utility Problems Canon 6D

gwhib — Tue, 25 Mar 2014 12:52:50 GMT