topic Re: Camera in EOS DSLR & Mirrorless Cameras

EOS Rebel T7 Battery Only Shows 50% Charge

ciderhouse_ — Tue, 04 Oct 2022 12:53:05 GMT

I got a camera three days ago. I charged the battery overnight and until about 3 pm the next day. I put the battery in the camera and turned it on and it shows two bars or 50%. I talked to somebody in canon and they told me that I should return the camera and have it exchanged. I said if I do that then I'm gonna get another camera and it will do the same thing. I have an older camera that does the same thing, with the battery at 2 bars. I went to clean the older camera and before the cleaning was done the battery was beeping and showed it was low. Somebody at canon told me that the batteries are on backorder for these cameras. The seller told me that canon ships the batteries at 50% and there was a charger for it. I would like to know what type of compatible batteries this would take because my boyfriend said to just keep it and get a battery from canon in a few months as they are on back order. At this point I'm unsure on what to do with it as it is my early Xmas present cause my other camera has no repair service if it needs to be fixed.

Re: Camera

Tronhard — Sun, 02 Oct 2022 16:37:33 GMT

Cameras do ship with some battery charge, but it is (in my experience) not a full charge - that, in itself, does not mean that the battery is faulty. One of the first things to do is to fully charge the battery, using an appropriate charger.

One of things that would help is to know the models of camera you are referring to please, and how old the old camera is.

Re: Camera

jrhoffman75 — Sun, 02 Oct 2022 12:04:17 GMT

A little more info would help ciderhouse_

1. Was it a new camera or a new to you used camera?

2. Did the charger indicate full charge? usually a green light.

3. If it was indicating fully charged and a new battery it could be defective. If it was a used battery it could be reaching the end of life. If it isn’t a Canon branded battery it may not be fully compatible with the charger.

Your camera manual will likely state that the camera (meaning new camera) will be shipped with less than full charge. It will also caution against fully charging the battery and then storing it. Batteries will also self discharge - even if the camera was shipped at 100% charge it probably wouldn’t reach you at 100%.

Re: Camera

ebiggs1 — Sun, 02 Oct 2022 14:47:19 GMT

No answer here is more than a guess until more info is offered. Way, way more info. There is no way Canon would know how long a camera will sit on a shelf before sale, or how long it will take to ship. So, I doubt a 50% charge is a fact. Canon brand batteries will fully charge in way less time than you tried. Typically an hour or two.

Re: Camera

ciderhouse_ — Sun, 02 Oct 2022 17:54:48 GMT

I can charge them for days and still only two bars and not fully charged. I have my older camera since 2016 and still had two bars on it. So no the battery is on the charge all the time and camera is still two bars.

Re: Camera

ciderhouse_ — Sun, 02 Oct 2022 17:59:16 GMT

1. Yes it was a new camera

2 yes the charger has a green light. I also bought a new battery and battery charger and still the same thing

3 yes it was a canon battary

Re: Camera

ciderhouse_ — Sun, 02 Oct 2022 18:04:41 GMT

I did that. It has been on charge since then and when I put it in the camera it shows 50%

Its a canon wow rebel t7. I also have the canon EOS t5 camera and it did the same thing with that. I had the EOS t5 camera since 2016 and did exactly the same thing as this one.

Re: Camera

jrhoffman75 — Sun, 02 Oct 2022 18:04:53 GMT

what camera model?

Re: Camera

ciderhouse_ — Sun, 02 Oct 2022 18:08:25 GMT

Re: Camera

Tronhard — Sun, 02 Oct 2022 18:10:18 GMT

Hi, this is great information. Can you please advise if the battery chargers are Canon brand please?

Re: Camera

ciderhouse_ — Sun, 02 Oct 2022 18:09:42 GMT

Re: Camera

ciderhouse_ — Sun, 02 Oct 2022 18:10:27 GMT

Re: Camera

Tronhard — Sun, 02 Oct 2022 18:14:37 GMT

From the image, that shows the battery IS fully charged. The stripes are not, in themselves, an indication of charge. Solid white along the bar indicates charge and solid black would indicate depleted battery. The stripes are more an idea of 66% and 33% values - like marks on a ruler. As the battery discharges, the solid white will progressively be replaced by solid black from the left. The stripes are just markers.

Re: Camera

ciderhouse_ — Sun, 02 Oct 2022 18:15:29 GMT

Canon EOS rebel t 7. I also have the canon EOS rebel t 5. Did the same to both cameras. So Im not a happy camper. Can't clean the t5 camera as the battary gets to low for it to finish cleaning. So why should I pay for it to clean it if the battary doesn't stay charged for it to clean. So yes this new one does the same thing and only had it since Sept. 28th.

Re: Camera

jrhoffman75 — Sun, 02 Oct 2022 18:17:32 GMT

That is the icon for a fully charged battery.

Not for your specific camera, but typical Canon icon:

Re: Camera

ciderhouse_ — Sun, 02 Oct 2022 18:28:55 GMT

Ok if that the case then I like to find out why I can't clean my canon EOS rebel t5 camera without the battery going low and beeping before its done cleaning

Re: Camera

Tronhard — Sun, 02 Oct 2022 18:29:49 GMT

To add to John's helpful post, don't be put off by the reverse of black and white in the image, it's just because it was printed in the manual. I have taken a photo from one of my cameras of the display for a partially depleted battery

Re: Camera

Tronhard — Sun, 02 Oct 2022 18:35:49 GMT

What process do you mean by cleaning. What are you trying to clean precisely?

Re: Camera

Waddizzle — Sun, 02 Oct 2022 18:36:56 GMT

@ciderhouse_ wrote:
Ok if that the case then I like to find out why I can't clean my canon EOS rebel t5 camera without the battery going low and beeping before its done cleaning

Beeping? That does not sound right, not at all.

What sort of cleaning are you doing? Why does your camera even need cleaning?

Re: Camera

Tronhard — Sun, 02 Oct 2022 18:45:33 GMT

Exactly... If you have not been using it to any degree, why are you cleaning it?

Do you have your manual, and have you referred to it about the battery display, and if and when it might need cleaning? That should be your first port of call before doing anything else.