topic Re: EOS M50 Freezing/Crashing randomly in EOS DSLR & Mirrorless Cameras

EOS M50 Freezing/Crashing randomly

Hayz — Fri, 03 Jan 2020 21:33:55 GMT

Hey! Thanks for taking a look at my post.

I've been having this crashing or freezing issue with my EOS M50 camera whilst Livestreaming with it. (Image at end of post)

I use a 22mm lens.
I have it connected via. USB to a PC to stop the camera from shutting off after 30 minutes using EOS Utility.
I also use a power adapter so I don't need to change the battery all the time.
I also use the HDMI out to a video capture device to capture the image from the camera's view. (Not record)

This issue occurs at completely random intervals. It can be 30 minutes, 2 hours or not happen at all for 6-8 hours.

Anyone have any idea as to whats going wrong here?

Thanks!

Re: EOS M50 Freezing/Crashing randomly

Waddizzle — Fri, 03 Jan 2020 22:38:45 GMT

I think you are destroying your camera, slowly but surely. It is most likely shutting down because the image sensor is overheating. You should see warning icons just before this happens.

Re: EOS M50 Freezing/Crashing randomly

Hayz — Fri, 03 Jan 2020 23:22:14 GMT

Thanks for replying!
I don't think I see any warning icons before it happens though.
Where would the icons usually appear?
Also, it's only being used in Live View. I'm not recording anything on the camera itself. I'm essentially using the camera and lens for a better quality webcam on my PC.

Re: EOS M50 Freezing/Crashing randomly

wq9nsc — Sat, 04 Jan 2020 00:07:33 GMT

Agree with Wadizzle that you are using your camera in a way not intended by Canon. It doesn't have to be recording, when it is in live view the sensor and A to D converters are running at full duty cycle and they were not designed with that thermal load in mine. True camcorders and dedicated webcams will have either passive or active cooling systems to manage the heat but with a DSLR the tradeoff is more towards providing a camera that is robust against environmental exposure.

I have used my 1DX and 1DX 2 cameras quite often when it is misting although I do use the Canon matching raincoats for any serious weather even though the 1DX series are rated for much worse than mist. However my XF-400 camcorder has an internal cooling fan with associated intake and exhaust vents to keep it happy under continuous sensor operation but I certainly couldn't use it in the rain.

My next upgrade will be a 1DX Mark III and not a mirrorless body because effectively being in live view with the heat generation and reduced battery life of mirrorless is not conducive to my use as a sports shooter and running a mirrorless or standard DSLR in the mode you are using will result in overheating.

Rodger

Re: EOS M50 Freezing/Crashing randomly

Hayz — Sat, 04 Jan 2020 00:17:43 GMT

Wow, thanks for the in-depth reply.

So, now my issue stands that I need a camera that can run for long periods of time, not overheat but also have a nice customisable depth of field.

Re: EOS M50 Freezing/Crashing randomly

Waddizzle — Sat, 04 Jan 2020 10:58:25 GMT

@Hayz wrote:
Thanks for replying!
I don't think I see any warning icons before it happens though.
Where would the icons usually appear?
Also, it's only being used in Live View. I'm not recording anything on the camera itself. I'm essentially using the camera and lens for a better quality webcam on my PC.

They are there. Live View output is typically not a "clean" output. Live View typically has icons and other displays. But, some people have figured how to disable all of them.

Re: EOS M50 Freezing/Crashing randomly

georgemc — Fri, 07 Feb 2020 09:03:33 GMT

I am having this same problem except I'm not livestreaming, just shooting video under battery power. Sometimes it will not happen at all, other times, after a few minutes of shooting. Camera is not hot.

Happens with both the 22mm lens and the 15-45mm kit lens. Genuine Canon batteries. Nothing plugged in to anything. Has happened with multiple different SD cards. Latest firmware on camera didn't fix it.

Re: EOS M50 Freezing/Crashing randomly

Waddizzle — Fri, 07 Feb 2020 11:02:06 GMT

@georgemc wrote:
I am having this same problem except I'm not livestreaming, just shooting video under battery power. Sometimes it will not happen at all, other times, after a few minutes of shooting. Camera is not hot.

Happens with both the 22mm lens and the 15-45mm kit lens. Genuine Canon batteries. Nothing plugged in to anything. Has happened with multiple different SD cards. Latest firmware on camera didn't fix it.

You are a little sparse on the details. The camera not being hot may not mean anything. You have to keep your eyes open for the telltale icons that warn of heat buildup.

What make and type of SD cards are you using? If you are using micro-SD cards with adapters then that is your problem. If you do not format your cards prior to first use, then that is another problem. I recommend reformatting prior to very video shoot.

Re: EOS M50 Freezing/Crashing randomly

georgemc — Fri, 07 Feb 2020 11:33:01 GMT

Thanks for replying.

I generally use Sandisk extreme pro cards, class 10, v30. Full size, not micro SD. Format before every use. I've tried various Sony and Kingston cards too. They all exhibit the same behaviour. Shooting 1080p/25fps exclusively.

I mention heat because OP has been told he's overheating his sensor. A camera kept in a drawer, only just turned on at room temperature, shouldn't be overheating after 5 minutes of shooting video.

Re: EOS M50 Freezing/Crashing randomly

Waddizzle — Fri, 07 Feb 2020 18:17:02 GMT

Contact Canon Support.

Re: EOS M50 Freezing/Crashing randomly

starable — Mon, 27 Apr 2020 15:10:46 GMT

This is for future reference in case anyone search and find this thread. Hopefully my post here can help you finding more knowledge on your camera.

Here are the possible problems why your camera is freezing or crashing:
1. Check your computer task manager to see the usage of your CPU and rams. When you're running EOS utility, OBS, and other programs, your computer needs to have enough resourceful power to handle everything.
2. Check your cables, especially the ones connecting to your camera. These do go bad and may cause malfunction.
3. Check the temperature of your camera and its sensor. This can be a rare problem, since no youtuber who used the M50 ever have this issue even after over a year of live streaming and video recording over the limit of 30 min.

Re: EOS M50 Freezing/Crashing randomly

scottscaler — Sun, 03 May 2020 04:08:17 GMT

do you have a m50 and have been live streaming with it. if so how did YOU fix your issue

Re: EOS M50 Freezing/Crashing randomly

Water — Mon, 23 Nov 2020 02:18:30 GMT

Hello

I'm having the same problem except I was recording and then the screen went green like that and then wouldn't turn on so I left it for a day and it turned on but after 5 mins it would freeze and turnoff

did you find a way to fix it?

Re: EOS M50 Freezing/Crashing randomly

Lespylaz — Mon, 30 Nov 2020 05:12:16 GMT

I have also had this issue with my canon m50 on the latest firmware and 1.0.2. What's weird is that it is very hard to replicate the error when plugged into a battery coupler running power to the camera. It only happens regularly when running on batter power. I also upgraded to a 150mbps SD card thats twice as large and have not had the issue connected to a coupler recording for 30 minutes. I will test with a canon battery in the device and see if i get the same results and stability.

Re: EOS M50 Freezing/Crashing randomly

Hayz — Tue, 02 Feb 2021 09:55:58 GMT

Heya, Did you find the issue or a solution?

Re: EOS M50 Freezing/Crashing randomly

chris5 — Thu, 25 Feb 2021 19:04:07 GMT

I've had the same problem but I'm not livestreaming. Recording video to a Sandisk 170 MB/s card and powered by a Canon Battery, video recording just stops unpredictably and the screen freezes into a green-ish color, files are lost. I've just updated to firmware 1.1.0 and I'm hoping that will fix the problem.

Re: EOS M50 Freezing/Crashing randomly

Hayz — Fri, 26 Feb 2021 10:00:59 GMT

Yep, I have the exact same issue. Not sure what to do about it. It takes pictures well but after 5-10 seconds of video recording, it freezes to a green glitchy screen and then shuts off.

Re: EOS M50 Freezing/Crashing randomly

xuanminh — Fri, 02 Jul 2021 16:02:27 GMT

Same issue, following to see if someone finds a fix.

I'm on an AC battery coupler and a 32GB SD card, just livestreaming via HDMI.

Re: EOS M50 Freezing/Crashing randomly

Lespylaz — Wed, 07 Jul 2021 18:19:07 GMT

Anyon find anything to help with this issue? My M50 is out of warranty period so I am unsure if anything can be done to help this issue. Not sure what the cause is, no overheating sign appears, Time interval between freezing is no consistent and changing out power sources doesn't seem to help as well. 😕

Also updated to latest firmware and primarily using the EOS webcam utilitiy

Re: EOS M50 Freezing/Crashing randomly

Doowen — Wed, 27 Oct 2021 06:50:42 GMT

I know this Thead is a little Old But I have searched and searched and it seems a lot of people are having this issue and nobody has been able to fix it.
Im also having this issue and mine accurs just when switching to video mode. dont even have to press recod for this to happen.
some times it happens after 5min sometimes after 12 seconds.
If anyone has any solution to this would be greatly appreciated.