topic Re: M50 Turning on Problem in EOS DSLR & Mirrorless Cameras

M50 Turning on Problem

R_mae — Thu, 06 Feb 2020 15:38:16 GMT

My Canon M50 camera suddenly not working, I've been using it for more or less 5 not consecutive days. When I turned it on the sceen flicked then went stripes before it stop working. Now it doesn't work at all, it's not turning on. It's never been dropped or even hit a hard object. What should I do? Is there any simple troubleshooting that I can do with this?

Re: M50 Turning on Problem

ebiggs1 — Thu, 06 Feb 2020 15:47:37 GMT

Hmm, doesn't sound good. Sorry, call Canon 1 (800) 652-2666

Re: M50 Turning on Problem

leelh101 — Mon, 11 Apr 2022 19:50:11 GMT

Hi R_mae,

Same problem with a brand new Canon EOS M50 Mark II camera (4 months old). Screen suddenly showed colored stripes while scrolling through menus and then shut off. Now it won't turn on anymore. Tried using the Canon OEM battery as well as 3rd party batteries. Did you ever figure out a solution, or did you end up returning the camera?

Re: M50 Turning on Problem

ebiggs1 — Tue, 12 Apr 2022 14:56:24 GMT

Repeat doesn't sound good. Sorry, call Canon 1 (800) 652-2666

Re: M50 Turning on Problem

leelh101 — Sun, 01 May 2022 19:17:32 GMT

For anyone else who comes across same issue: We called Canon's support line, and they emailed us a warranty repair form. Filled out the repair form and returned the camera body and proof of purchase. Had to pay UPS shipping cost, but Canon has a deal with UPS to get a discounted shipping rate for warranty repairs. Canon received it within 1 business day, confirmed it was within warranty period, replaced the camera's main board, and we got it back one week after we sent it in. No issues since then.