topic Re: Support/Repair for Error 80 on 70D in EOS DSLR & Mirrorless Cameras

Support/Repair for Error 80 on 70D

bduffez — Tue, 19 Apr 2022 17:22:13 GMT

I purchased my 70D in France in 2014. I do not have the proof of purchase and the shop is unable to provide it to me.

I now reside in California and I have recently experienced Err 80. My S/N is in the range of the defect and Canon offered to cover the repair costs if I ship my camera to them, provided I give them proof of purchased.

How can I have my camera fixed? I don't have a proof of purchase and it comes from another country.
However that does not change the fact that this is a legit camera that I bought, and that Canon has a defect on these and needs to fix it.

Thanks!

Re: Support/Repair for Error 80 on 70D

jrhoffman75 — Tue, 19 Apr 2022 17:51:45 GMT

I think the situation you may experiencing is that warranty work is generally covered by the Canon subsidiary that imported the product.

This forum is not a Canon support site; it is a user supported forum where we try and assist each other.

Your best bet is to call 1-800-OK-CANON and explain the purchase situation.

Re: Support/Repair for Error 80 on 70D

bduffez — Wed, 20 Apr 2022 21:46:43 GMT

Thanks for the time you took to answer, John. Sorry for asking a support related question to these forums.

Re: Support/Repair for Error 80 on 70D

jrhoffman75 — Wed, 20 Apr 2022 22:18:57 GMT

No reason to be sorry. It’s not obvious.

Re: Support/Repair for Error 80 on 70D

ebiggs1 — Thu, 21 Apr 2022 13:45:43 GMT

I doubt Canon USA will service your camera for free. And, in their defence they are not obligated too. Bought in 2014 and in another country, Canon USA has no part in it.

Re: Support/Repair for Error 80 on 70D

shadowsports — Thu, 21 Apr 2022 15:00:20 GMT

Years ago the PCB repair (70D) cost was about $415 ~ $500. Its probably more now.

Contact Canon as mentioned, and see what they say. If its no, you can try midwest camera repair.

Or start over. The canon refurbished store is a great place to look. if you have to spend $500 ~ 600 for the repair, you may want to put another $100 ~ 500 and get yourself something newer.

Today, investing in DSLR is a dead end. If you can go mirrorless its worth it, but we all have different budgets and different needs.

Re: Support/Repair for Error 80 on 70D

Stephen — Thu, 21 Apr 2022 15:24:05 GMT

Hey! I'm not a technician; however, the proof of purchase usually determines the warranty status. It's obviously not within the warranty period. If your camera is impacted by the service notice, our Factory Service Technicians will be able to tell by the serial number. If our team here in the US has the parts for your camera, they'll perform any necessary repairs.

If your camera isn't part of the service advisory, OR if the issue is determined to be outside of the service advisory, our team will let you know and will give you an estimate.

Go ahead and send it. You have nothing to lose. 😊

Get started at canon.us/account

If the site wants you to pay up-front, you can download the manual PDF form HERE instead of setting it up online.

Re: Support/Repair for Error 80 on 70D

bduffez — Thu, 21 Apr 2022 16:56:26 GMT

While I agree Canon USA wouldn't be happy to serve a EU customer, I don't see how this is my problem. If they have separate budgets, they can bill Canon EU so that there is no expense for Canon USA. Either way, if Canon has recognized a defect and my camera is eligible for a free repair, it shouldn't matter where the camera came from.

I have registered my S/N in Canon USA website and they sent me a RMA form with $0 repair fee. I'm only concerned about the proof of purchase, which is useless in my opinion: with the S/N, they can get all the info they need.

Re: Support/Repair for Error 80 on 70D

bduffez — Thu, 21 Apr 2022 16:57:25 GMT

Fully agree, it'd be stupid to pay $500 on an old DSLR.

Re: Support/Repair for Error 80 on 70D

bduffez — Thu, 21 Apr 2022 16:58:11 GMT

The site said it's going to be $0, but they request a proof of purchase. I'm not sure I should ship the camera without.

I'll call them.

Re: Support/Repair for Error 80 on 70D

ebiggs1 — Thu, 21 Apr 2022 22:58:43 GMT

I am and have been impressed with Canon USA customer service but if they repair an 8 year old camera bought in a different country I am really going to be impressed. I hope it works out for you.

I doubt seriously you will find any other company that would.

Re: Support/Repair for Error 80 on 70D

shadowsports — Fri, 22 Apr 2022 03:44:45 GMT

It won't hurt to call and try. The 70D's PCB failure was acknowledged by Canon as a defect. Everything is here:

Canon U.S.A., Inc. | Product Advisory Detail Page

Re: Support/Repair for Error 80 on 70D

bduffez — Mon, 06 Jun 2022 17:15:52 GMT

I called the Canon customer service phone number, and had the best customer service call in my life.

I explained the two issues: Err 80 + no proof of purchase (abroad). He said no problem, give me first name, last name, email address, mail address and S/N. I gave all, he said OK you're going to receive an email from Canon about the repair, and one email from Fedex/UPS to ship it back to us. We're going to need 5-7 business days to repair it, and ship it back. Any question?

WTF I wish all customer services were as good.

Re: Support/Repair for Error 80 on 70D

ebiggs1 — Tue, 07 Jun 2022 15:11:05 GMT

" I wish all customer services were as good."

So do I, Canon is the model of customer support. 😊