topic Re: R5 Freezing up After Firmware 1.5 Update... in EOS DSLR & Mirrorless Cameras

R5 Freezing up After Firmware 1.5 Update...

cohenfive — Sun, 12 Dec 2021 18:30:00 GMT

I've heard this is an issue, and I experienced it yesterday while shooting some birds. My R5 locked up about 5 times in a row during one session. Each time I took the battery out and it froze repeatedly. Eventually it stopped, but I was not too pleased. Are others having this issue, is canon going to fix it, and is there a way to go back to version 1.4 as an interim solution?

Re: R5 Freezing up After Firmware 1.5 Update...

Waddizzle — Mon, 13 Dec 2021 22:28:40 GMT

I recommend that you contact Canon Support at your earliest convenience.

Re: R5 Freezing up After Firmware 1.5 Update...

jshirth — Wed, 15 Dec 2021 13:02:44 GMT

I'm sorry to hear this. I just updated my R5 to firmware 1.5 yesterday, but I haven't yet been out shooting to really test things out.

If you wish, you can download and install the previous version, just as you did this new version. Go to Canon's site, then under Support, Drivers and Downloads, select Firmware, and you'll see that you can download any of the earlier versions for installation. (At least this is how it is on their US site). Follow the update procedure listed within the downloaded 'zip' file and you should be all set.

--

John

EOS R5, 24-105 f4L, 15-35 f2.8L, 100 f2.8L, EF-RF Control Ring converter, 600EX-RT
EOS 5DIII, 24-105 f4L, 100-400 f/4.5-5.6L IS II, 70-200 f4L

Re: R5 Freezing up After Firmware 1.5 Update...

jan0090 — Fri, 17 Dec 2021 15:13:03 GMT

my r5 froze 10x today... appr. every minute!!

with native R 85mm lens, it worked without problems before the new update.

Re: R5 Freezing up After Firmware 1.5 Update...

Niccole — Tue, 21 Dec 2021 03:24:25 GMT

I am having this problem too. It hangs up. I turn it off and it remains on. I have to remove the battery to resolve it. Not pleased at all. I will contact Canon support directly when I get the time. This mirrorless update thing is a blessing and a curse. Never had an issue with my 5div.

Re: R5 Freezing up After Firmware 1.5 Update...

Niccole — Tue, 21 Dec 2021 03:25:10 GMT

Have you figured out a fix?

Re: R5 Freezing up After Firmware 1.5 Update...

xt3tor5 — Tue, 21 Dec 2021 12:50:04 GMT

I have had my R5 (with v1.5 firmware) with RF100-500 lens lock up about half a dozen times during shooting on multiple days. The only work around has been to remove the battery and reinsert. It never happened with the older versions of firmware. In all the instances, it was the original Canon battery that came with the camera.

Re: R5 Freezing up After Firmware 1.5 Update...

markoney — Tue, 21 Dec 2021 18:04:46 GMT

My R5 has problem with v1.5 firmware, and locking up any time when I take several photos. It freezes up and only solution for that is that i have to take out battery and put them back in. I never had this problem with v1.4 firmware. Is there any real fix for this problem because i read about it and it is a common one after latest firmware update? I should mention that this problem is not tied with any lens or memory card because i tested it.

Thanks in advance.

Re: R5 Freezing up After Firmware 1.5 Update...

cohenfive — Tue, 21 Dec 2021 18:27:32 GMT

It certainly seems that there is some sort of issue with the firmware update. Mine only has frozen up that one sequence, but it was the first time for me. Others are also having issues. I hope canon is looking at this and are thinking about solutions. So far the only solution I've heard is to go back to 1.4.

Re: R5 Freezing up After Firmware 1.5 Update...

sharkography — Sun, 26 Dec 2021 23:33:41 GMT

I just upgraded to 1.5 today and it freezes constantly for me as well. It does it almost immediately when I’m using USB controls on the camera to change settings. It doesn’t seem freeze when I’m using it not under usb control

Re: R5 Freezing up After Firmware 1.5 Update...

Niccole — Mon, 27 Dec 2021 00:28:50 GMT

Ok so I chatted with Canon support today. This was what I was instructed to do:
Reset camera under wrench menu 5 “Basic Settings only”, clear custom functions and custom settings under next menu (camera) 3&5. Turn camera off. Remove battery pack, memory card and lens. Hold down shutter button for 20 seconds. Put battery, memory card and lens back and turn camera back on. I accidentally did not clear custom settings only custom buttons. I have been playing and it seems to be working well at this point. No freezes yet but I won’t have time to put through paces today. I figure if it comes back I will repeat the above while clearing custom settings as i mentioned above I missed that step. Will update this post if I have additional input. I was advised the firmware will of course remain 1.5 after resetting. I won’t get into any technical about what this might or might not be doing as I am just trying to solve this issue with Canons help.

Re: R5 Freezing up After Firmware 1.5 Update...

Niccole — Mon, 27 Dec 2021 00:33:14 GMT

I posted a response below with the method that seems to have saved my problem if you are still having issues.

Re: R5 Freezing up After Firmware 1.5 Update...

Niccole — Mon, 27 Dec 2021 00:36:38 GMT

I just updated above the steps to the fix provided to me by Canon if you want to give it a try.

Re: R5 Freezing up After Firmware 1.5 Update...

cohenfive — Mon, 27 Dec 2021 01:34:03 GMT

Thanks. I've only had mine freeze on me the one time so far (froze several times in a row however)...but if it happens again I may try what was suggested. I wonder what the 'fix' does, and whether canon is going to release an update that solves the problem permanently.

Re: R5 Freezing up After Firmware 1.5 Update...

markoney — Tue, 28 Dec 2021 22:15:39 GMT

I realise one inerestig think... In red menu-under 7 - Image review - set review duration to off and Viefinder review to Disable. Under this settigs I dont have frezzing or locking up on my R5. I hop this will help someone.

Re: R5 Freezing up After Firmware 1.5 Update...

sharkography — Tue, 28 Dec 2021 22:24:34 GMT

Markoney why do you think turning off the image preview will help? Mine still does it even after going back to 1.4. I already had my view finder off and on screen only. I could try to turn off the review but I do want that on.

Re: R5 Freezing up After Firmware 1.5 Update...

markoney — Tue, 28 Dec 2021 22:48:49 GMT

I try, and it helps (I never has locking up at 1.4, even Image Review was Enable). I hope Canon will fix this problem, because I need this function sometimes like you do.

Re: R5 Freezing up After Firmware 1.5 Update...

Niccole — Wed, 29 Dec 2021 01:27:12 GMT

That is interesting. Thanks for sharing.

Re: R5 Freezing up After Firmware 1.5 Update...

Kylo — Thu, 30 Dec 2021 16:45:55 GMT

I got the R5 in early December. I shoot high school sports and the R5 was regularly freezing on me once a game.

Prior to the last to games, I started low level formatting the CF Express card in the camera. So far, I haven’t had a single freeze since I’ve started doing that.

Re: R5 Freezing up After Firmware 1.5 Update...

Hazel_T — Thu, 30 Dec 2021 23:17:46 GMT

Hello cohenfive,

I'm sorry to hear your EOS R5 is freezing and to see that other posters are seeing the issue as well. When a camera is freezing there are a couple of things to check. Sometimes if something attached to the camera is malfunctioning it can cause it to freeze up.

First try replacing the battery to see if the same thing happens. If the freezing continues try swapping in new memory cards. If that doesn't resolve the issue try attaching a different lens. If the freezing stops after swapping out one of those pieces it indicates that was the cause of the freezing. If the issue continues after swapping out those pieces that is a sign there is an issue with the camera. In that case we would recommend sending the camera in for repair.

Thanks

Hazel