topic Re: Canon M50 Mark II sets focus but doesn't take the photo using the shutter button in EOS DSLR & Mirrorless Cameras

Canon M50 Mark II sets focus but doesn't take the photo using the shutter button

AbdullahG — Tue, 01 Feb 2022 18:57:05 GMT

As you read the title, I own a Canon M50 Mark II, it sets focus just fine, I am using the kit lens. The white box turns green and when I press the shutter button fully, it doesn't take a photo. It does take a photo when I press on the screen and enable shutter on screen touch, the shutter button randomly starts working again, but it isn't consistent.

Re: Canon M50 Mark II sets focus but doesn't take the photo using the shutter button

kvbarkley — Wed, 02 Feb 2022 00:39:34 GMT

Try resetting your settings to default.

Re: Canon M50 Mark II sets focus but doesn't take the photo using the shutter button

AbdullahG — Wed, 02 Feb 2022 05:48:39 GMT

I’ve done that multiple times, no avail. I have tried multiple other lenses and also switching my shooting modes, along with enabling shutter without a lens on, still takes picture with a click on the screen but not the shutter button.

Re: Canon M50 Mark II sets focus but doesn't take the photo using the shutter button

Crews69 — Thu, 03 Feb 2022 04:14:11 GMT

@AbdullahG wrote:
I’ve done that multiple times, no avail. I have tried multiple other lenses and also switching my shooting modes, along with enabling shutter without a lens on, still takes picture with a click on the screen but not the shutter button. DMVNow.com

Does it happening with all lenses?

Re: Canon M50 Mark II sets focus but doesn't take the photo using the shutter button

kvbarkley — Wed, 02 Feb 2022 13:37:18 GMT

Sounds like the shutter button needs repair.

Re: Canon M50 Mark II sets focus but doesn't take the photo using the shutter button

AbdullahG — Thu, 03 Feb 2022 09:28:44 GMT

It does, yes, I have tried using a Viltrox adapter with a 50mm, sometimes clicks the shutter, sometimes doesn't.

Re: Canon M50 Mark II sets focus but doesn't take the photo using the shutter button

AbdullahG — Thu, 03 Feb 2022 09:29:06 GMT

Is there any way to confirm this such as programming the shutter button to function as something else other than taking a photo?

Re: Canon M50 Mark II sets focus but doesn't take the photo using the shutter button

AbdullahG — Thu, 03 Feb 2022 10:24:29 GMT

I have tried setting the video start/end button to the shutter button, also doesn't work. Could it be a software problem more than a button replacement? The camera is brand new and is barely a month old, I'd really appreciate any insight.

Re: Canon M50 Mark II sets focus but doesn't take the photo using the shutter button

kvbarkley — Thu, 03 Feb 2022 15:52:30 GMT

If you have reset the camera to its defaults and it still happens, it is unlikely to be firmware.

Re: Canon M50 Mark II sets focus but doesn't take the photo using the shutter button

AbdullahG — Thu, 03 Feb 2022 16:10:32 GMT

I'll be taking my camera in for checkup ASAP, thanks!