topic Re: Canon T5i Shutter Issue?? in EOS DSLR & Mirrorless Cameras

Canon T5i Shutter Issue??

kkola — Thu, 13 Jan 2022 02:45:38 GMT

Hello, I just recently purchased a T5i Rebel. I was playing around with it and it sounded like there was something wrong with the shutter. It seems slow and maybe a little sluggish. If I hold down the shutter, it starts somewhat quick then quickly slows down the rate it takes pictures at. I'm not sure if this is how it should be or if there's something wrong with it. I attached a video. Someone please help.

Re: Canon T5i Shutter Issue??

Tronhard — Thu, 13 Jan 2022 05:43:02 GMT

Welcome to the forum:

A question or two. Does the shutter speed return to normal after being left alone for a while?

What are the specs for your memory card: capacity, speed, brand etc. Is it a full0-size SD card or a micro-SD card with an adapter?

My first observation is that the save light is active and then the LCD shows a busy display. From that, my suspicion is that your storage card is very slow, or even faulty.

Re: Canon T5i Shutter Issue??

kkola — Thu, 13 Jan 2022 06:47:58 GMT

I attached a picture of the SD card. It is a micro-SD with an adapter. As for the shutter speed it pretty much stays the same. This microsd is a SDXC UHS-I which is 120GB and speeds up to 120MB/s.

Re: Canon T5i Shutter Issue??

kkola — Thu, 13 Jan 2022 06:50:40 GMT

and that is 120mb/s read speed

Re: Canon T5i Shutter Issue??

Tronhard — Thu, 13 Jan 2022 07:31:44 GMT

Micro SD cards with adapters are not encouraged for Canon cameras because the adapters often give problems. To eliminate the card from the issue, do you have a full-size SD card available you can try to use instead?

Re: Canon T5i Shutter Issue??

kkola — Thu, 13 Jan 2022 07:36:19 GMT

At the moment I do not. Tomorrow I will pick one up and hopefully it will solve the issue. I will get back to you once I am able to pick one up and test it out.

Re: Canon T5i Shutter Issue??

kkola — Thu, 13 Jan 2022 07:37:11 GMT

Is there a certain speed or certain specs you recommend?

Re: Canon T5i Shutter Issue??

Tronhard — Thu, 13 Jan 2022 07:38:34 GMT

The issue might be the exact opposite of my first thought - you are using a 9 year-old camera with a very fast card. Generally Canon cameras do not work well with MicroSD cards and adapters to begin with, and that might be exacerbated by using a far faster card than it was originally designed for. To try to eliminate the card, do you have a full-size SD card you can substitute for the one you are using?

Re: Canon T5i Shutter Issue??

kkola — Thu, 13 Jan 2022 07:46:41 GMT

Not currently. So when I get a chance tomorrow, lower speed full SD card is what I should look for? So would 95 speed be okay? Or more like 30 MB/s?

Re: Canon T5i Shutter Issue??

Tronhard — Thu, 13 Jan 2022 07:57:26 GMT

No particular suggestions, but I would not necessarily go for the big cards that didn't exist when the camera model was designed. Let the salesperson know the age of the camera and see what they suggest. As to capacity, maybe something in the 32GB region - you will still have lots of images as the 5Ti files are nowhere near as big as something like the R5 or 5Dsr!

Do you shoot in RAW, JPG or both?

Re: Canon T5i Shutter Issue??

kkola — Thu, 13 Jan 2022 08:01:14 GMT

I believe I have it in both formats. I'll shoot around the 32GB range. I'll definitely let you know how it goes.

Re: Canon T5i Shutter Issue??

Tronhard — Thu, 13 Jan 2022 08:25:35 GMT

Sounds good. Certainly recording in RAW+JPG will put some stress on the comms circuit and buffer, but the T5i is designed to deal with that, using the appropriate card. Good luck!

Re: Canon T5i Shutter Issue??

kvbarkley — Thu, 13 Jan 2022 13:41:04 GMT

For stills, it does not matter. However, it is important to format the card in the camera.

Re: Canon T5i Shutter Issue??

AtticusLake — Thu, 13 Jan 2022 13:57:09 GMT

Sorry you're having problems; but I'm inclined to agree that it's more likely the memory card than the actual shutter. (Which is good news!).

Please bear in mind that the speed numbers printed on memory cards are garbage. When it says "speeds up to 120MB/s", that means that they ABSOLUTELY GUARANTEE that it will NEVER go FASTER than 120 MB/s. If that was worrying you, then I guess you're OK. But it says nothing at all about how slow the card will usually go; and the difference can be huge.

A far better guide is to look at the SD card speed rating. Now if you're only taking stills, this is less crucial; but a card with a U3, rating, for example, guarantees to store 30 MB/s at a minimum, sustained. This is probably far faster than the card you have, and this should help you with continuous shooting. A "v" rating is even more robust, though those are primarily designed for video.

HTH.

Re: Canon T5i Shutter Issue??

kkola — Thu, 13 Jan 2022 18:11:58 GMT

I'm relieved to hear it's most likely the SD card rather than the shutter. I am more of a stills shooter however I wanted to make sure the shutter was okay, I'm new to the camera world. After getting a new SD card the shutter seems better but still slows down in continuous shooting, which I'm not sure whether that's how it should be or not.

Re: Canon T5i Shutter Issue??

kkola — Thu, 13 Jan 2022 18:12:48 GMT

Can you expand more on this? I'm still learning how to go about choosing the right settings and formatting.

Re: Canon T5i Shutter Issue??

Tronhard — Thu, 13 Jan 2022 18:20:02 GMT

As to formatting: Different systems: PC's vs Macs vs cameras can format cards in different ways. So it is important to format any card in the camera in which it will be used. Writing is more critical than reading, so a card formatted in a camera should have no issue being read on a computer.

Furthermore, when you have downloaded your images from a card, do not just delete the files, format the card in the camera. This is because deleted files are not actually fully removed, they are marked as available to overwrite, but there may be errors that create issues when you want to use those areas for re-use, resulting in corrupted images or even loss of the card completely.

Finally, never remove a card from a camera with the power on; similarly, I still recommend going through the computer's eject process to remove a card, or USB drive from a computer. In this case it is because the files in the portable device may be tied to a programme and marked as open and in use. If the card is just removed, the whole device can be rendered unusable. I have had associates who have lost significant amounts of valuable information by not following this protocol.

Re: Canon T5i Shutter Issue??

AtticusLake — Thu, 13 Jan 2022 18:23:39 GMT

For stills it matters if you're shooting bursts. In the video you posted, you're holding the shutter button down, and obviously it's slowing up. If we're right and the card is the issue, then a faster card should mean that you can shoot continuous/burst for longer, faster.

As for formatting, in theory, it shouldn't matter where you format your cards. But filesystems are complex, and there could be some compatibility issue, so the general recommendation is to format your cards in the device where they will be recording - i.e. in the camera. However I wouldn't expect this to affect speed.

However, formatting the card, as opposed to just deleting all the old files, *could* affect speed. Generally you should format, as this completely resets the filesystem *and* lets the card know that the data blocks are no longer in use. The card needs to know this for best performance.

Re: Canon T5i Shutter Issue??

Tronhard — Thu, 13 Jan 2022 18:38:46 GMT

Your camera has a process that converts your image to digital data, that happens at extremely high speed, but ANY card is relatively slow compared to the circuitry of the rest of the process. Consequently, the camera will slow down when it needs to write to the card. To resolve this, cameras have a buffer: a unit of higher speed RAM that holds the data coming from the processor and feeds it to the card as fast as the card can handle. All buffers have a specific limit and that means that after a certain number of continuous shots the buffer will fill up and then the system slows down to speed of the card. This is what is likely happening to your system.

On the bottom-right of your viewfinder there is usually a number, and that is the capacity of the buffer. As you take rapid photos that number will reduce and as it heads to 0 the shutter slows down and may even stop. The buffer will fill up faster with two things:

1. Writing both RAW and JPG files
2. Using the highest quality image size

Unless you are going to take long series of exposures rapidly, this should not be an issue. Holding the shutter button down for extended periods will simple action this situation, but may not be how you will actually work.

Re: Canon T5i Shutter Issue??

rs-eos — Thu, 13 Jan 2022 20:07:08 GMT

As AtticusLake points out, you'll want to see what the sustained write speed of the card is. That is by far the most useful metric. Unfortunately that is sometimes very difficult to find. The more recent SD cards have a V-rating on them. e.g. V30 means sustained writes of 30 MBps (240 Mbps).

Example: You're using a V30 rated card. Your camera can take 5 images per second. You're shooting RAW+JPEG and say that would be around 20 MB total per image. After one second, you have 100 MB of data, but the card can only write 30 MB of that during that time. So the buffer in the camera begins to fill. Eventually, it will reach capacity and you'll need to wait for more data to be written out to the card.

For your camera, yes, definitely avoid micro-SD cards. I believe your camera can only work with UHS-I rated cards. These I believe kinda max out at being V30 (30 MBps sustained writes). Cameras that could work with USH-II cards could go up to V90 (90 MBps sustained writes). This is why you also see photo and video gear using media other than SD (for higher data save rates).

Having said all that, the printed max read speed on the card is still useful. If your card reader, computer, hard-drive are fast, you'll benefit from using a 170 MBps card over a 95 MBps card when transfering photos to your computer.

In my case, when reading the V90 cards on my iMac Pro (built-in SD UHS-II slot), the cards are the bottleneck; reading only at 300 MBps. The destination drive can handle write speeds of 600 MBps. So recently I have upgraded my slower read-speed SD cards to the higher-read-speed versions when possible.