topic Re: Having trouble connecting Canon 50 to live stream in EOS DSLR & Mirrorless Cameras

Having trouble connecting Canon 50 to live stream

jordancamera88 — Tue, 21 Dec 2021 05:28:07 GMT

Hi there. I am looking to connect my Canon m50 camera to my computer so I can live stream on Streamyard and/or Zoom.

For some reason my MacBook Pro computer won't connect to the camera. I see the screen below.

I have installed the Canon Web Utility Drive from the company's website. I also have restarted my computer.

Things I have tried:

Connected the camera to my computer by connecting one end of an HDMI cord plugged to the camera, the other end into a -> HD Capture Card into -> USB converter > to my MacBook Pro (Monterey)
Connected the camera to my computer with a standard USBC cord.

None of these methods seemed to work.

Any help would be greatly appreciated! I can't figure out what to do.

This is the error I see:

Re: Having trouble connecting Canon 50 to live stream

Waddizzle — Tue, 21 Dec 2021 14:51:29 GMT

You most definitely want to use a USB cable with the EOS Webcam Utility, not an HDMI. If you use an HDMI cable and a capture device, then any issues are most likely the fault of the capture device. Also, you do not want to connect both an HDMI and a USB cable at the same time.

https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/eos-webcam-utility/

If you are getting that display, then the EOS Webcam Utility is not seeing your camera. You should also make sure that the app you are trying to use with the Webcam Utility is actually compatible with it. Canon has tested a number of apps, but they cannot test every app out there. Even then, there is no guarantee that a given app should or must work with the Webcam Utility.

Check your USB cable. Make sure that you are using a USB data cable, not a USB power/charging cable. One way to check is to see if your camera connects to the computer using the conventional EOS Utility app for downloading images from the camera.

You also need to make sure that no other app is trying to connect to the camera when you use the Webcam Utility, including the Canon EOS Utility for downloading images from the cameras. The camera can talk to only one app at a time, and it will not automatically switch on its own.

Re: Having trouble connecting Canon 50 to live stream

kvbarkley — Tue, 21 Dec 2021 14:53:57 GMT

On the Mac, that includes Image Capture.

Re: Having trouble connecting Canon 50 to live stream

shadowsports — Tue, 21 Dec 2021 15:00:01 GMT

Greetings,

My money is on Monterey not liking the capture card.

What happens if you plug another source into the card?

Re: Having trouble connecting Canon 50 to live stream

Waddizzle — Tue, 21 Dec 2021 15:15:11 GMT

@shadowsports wrote:
Greetings,
My money is on Monterey not liking the capture card.
What happens if you plug another source into the card?

Good point. The EOS Webcam Utility is not listed as being compatible with Monterey at the link that I posted above.

Re: Having trouble connecting Canon 50 to live stream

jordancamera88 — Tue, 21 Dec 2021 15:38:50 GMT

@Waddizzle wrote:
Make sure that you are using a USB data cable, not a USB power/charging cable.

Thanks so much for your reply. Wondering if this might be the main issue? The cable I was using might not be the right thing. Does this look sufficient? 😅

https://www.amazon.com/dp/B071S5NTDR/ref=as_li_ss_tl?tag=httpthinktv-20&_encoding=UTF8&linkId=445ed5cbbd040616c0297e5af4a04df5&geniuslink=true&th=1

Re: Having trouble connecting Canon 50 to live stream

jordancamera88 — Tue, 21 Dec 2021 15:39:40 GMT

Hey, not quite sure what you mean. Make sure Image Capture is not active?

Re: Having trouble connecting Canon 50 to live stream

jordancamera88 — Tue, 21 Dec 2021 15:40:43 GMT

Not quite sure haha. I don't have anything else to plug into the card.

I bought this HDMI cord and capture card about a year and a half ago (before Canon had an Apple drive available). Maybe these are no longer needed? Thanks for the reply.

Re: Having trouble connecting Canon 50 to live stream

jordancamera88 — Tue, 21 Dec 2021 15:41:24 GMT

Oh godddddd. Whattttt? So I can't live stream because I'm on Monterey?! Surely there has to be a solution for this right? 😩 Is there anything I can do?

Re: Having trouble connecting Canon 50 to live stream

kvbarkley — Tue, 21 Dec 2021 17:11:52 GMT

Yes, run image capture with the M50 attached with USB and set it to not do anything when it is plugged in.

Re: Having trouble connecting Canon 50 to live stream

jordancamera88 — Tue, 21 Dec 2021 17:59:21 GMT

This is what I see. I'm wondering if it's the cable that's not right.

Re: Having trouble connecting Canon 50 to live stream

kvbarkley — Tue, 21 Dec 2021 18:19:46 GMT

I am confused. Above you said it was a "standard USB-C" cord, but the cable you linked to is USB-A.

Re: Having trouble connecting Canon 50 to live stream

jordancamera88 — Tue, 21 Dec 2021 19:12:47 GMT

I'm confused too 😂

I'm not sure if the cord(s) I am using are sufficient. The Amazon link I posted earlier is what I was looking into getting based off some YouTube videos that talk about live streaming.

Anyone know what cord I for sure need to use?

Re: Having trouble connecting Canon 50 to live stream

kvbarkley — Tue, 21 Dec 2021 21:38:28 GMT

What ports do you have on your MBP?

Re: Having trouble connecting Canon 50 to live stream

jordancamera88 — Tue, 21 Dec 2021 22:04:04 GMT

Thunderbolt 3 (USB-C) I belive.

I have a USB converter piece.

Re: Having trouble connecting Canon 50 to live stream

kvbarkley — Tue, 21 Dec 2021 23:21:15 GMT

If the converter goes to USB-A - the square one, then that cord from amazon is what you need.

Re: Having trouble connecting Canon 50 to live stream

jordancamera88 — Wed, 22 Dec 2021 03:24:42 GMT

Thanks for the reply!! I purchased this today and it arrives tomorrow. I’ll let you all know if this did the trick or not.

https://www.amazon.com/dp/B071S5NTDR/ref=as_li_ss_tl?tag=httpthinktv-20&_encoding=UTF8&linkId=445ed5cbbd040616c0297e5af4a04df5&geniuslink=true&th=1

Re: Having trouble connecting Canon 50 to live stream

jordancamera88 — Wed, 22 Dec 2021 20:40:08 GMT

I have an update! It was indeed the USB cable. I bought [Removed link per forum guidelines] and it instantly worked!

Thank you everyone for weighing in. I really appreciate it. Happy holidays!

Re: Having trouble connecting Canon 50 to live stream

Yunusd — Mon, 03 Oct 2022 13:46:38 GMT

Hi JoranCamera88,

The link has been removed and I need to know which cable it is as I am the same problem with M50 and Monterey