topic Re: 6D Got Wet and Buttons Go Crazy in EOS DSLR & Mirrorless Cameras

6D Got Wet and Buttons Go Crazy

cabacaro — Sat, 09 May 2015 15:16:19 GMT

Hello,

I was taking pictures on the beach with my 6D when a wave splashed some water on my camera. I didn't think anything of it and kept shooting for a few more minutes. Back in my air conditioned room, some of the buttons of the camera stopped workind. For example, pushing the playback button took me to live view.

I removed the battery and the SD card, left the latches opened, and put the camera in a plastic container with rice for two days. After two days, I took the camera out, put the battery and SD card back inside, and tried it. More buttons were working but the "Set" button didn't.

I put the camera back in the rice overnight. The next day, all buttons were working correctly until I took the camera outside to take some pictures and some of buttons started acting again. I am in Mexico in the state of Vercruz where it is very hot and humid outside.

After my last try, I dried the camera with a blow drier and put the camera in front of a fan. Thatt is what is happening right now.

What else do you recommend that I do? The camera works just fine inside the air conditioned bedroom but not outside.

Thanks,

Vincent

Re: 6D Got Wet and Buttons Go Crazy

jrhoffman75 — Sat, 09 May 2015 19:02:55 GMT

My guess is that you got saltwater inside the camera on the circuit boards.

When it dries there is no conduction, but when you go outside the humidity condenses on the cold camera and the slat tracks become wet and conduct.

Canon might be able to clean it if you send it in for service.

Re: 6D Got Wet and Buttons Go Crazy

Peter — Sun, 10 May 2015 09:15:34 GMT

Got the same problem after a trip down into a cold volcano. All my buttons went mad. I dried it and everything worked again. In your case, you have got salt water inside. Don't know if Canon is able to clean it out for you, but you should ask.

Re: 6D Got Wet and Buttons Go Crazy

ebiggs1 — Sun, 10 May 2015 14:09:38 GMT

Water and a camera usually do not do well together. Salt water and a camera is usually a death sentence. Actually a dunk in salt water best next step is a dunk in clean water.

The rice and other methods are not very good. Very marginal at best. My preffered way is a heating pad for several days. Set it to low and leave it for a long time.

The 6D is not particularly well protected from water almost to the point of, don't get it wet! If the heating pad does not work, you probably lost the camera.

Re: 6D Got Wet and Buttons Go Crazy

RexGig — Tue, 12 May 2015 19:37:04 GMT

Rice is acting as a simple dessicant. There is nothing a dessicant can do about the salts that were left inside your camera. The remaining salts will attract any moisture in the air, allowing the damage to resume. Salt water readily conducts electricity. I wish you the best, but it is likely that extensive damage has occurred, depending upon how far the salt water penetrated into your camera.
 
Even with the camera's weather-sealing, water can enter, especially if your lens was not one of the newer, top-tier pro L lenses with its own gasket at the mount, and other weather-sealing. (Not all L lenses are weather-sealed!)
 
Notably, third-party lenses advertised as "splash-resistant" may not have a gasket at the mount. Sigma is an example of this; I am not sure about others. (It seems, to me, that a gasket at the mount is the single most important gasket!)
 
Only Canon service, or a similarly-skilled independent repair facility, can determine the extent of the damage.

Re: 6D Got Wet and Buttons Go Crazy

cabacaro — Thu, 21 May 2015 04:32:57 GMT

Hi RexGig and others,

I am sorry for not responding earlier. I drove to the nearest big town (Mexico City) and took the camera to an authorized Canon repair shop. They made an evaluation and determined that the circuit board was damaged. They ordered the parts and are (hopfully) soon going to fix it for a couple hundred dollars.

Fingers crossed!

Thank you all for your help and advice.

Vincent

Re: 6D Got Wet and Buttons Go Crazy

ebiggs1 — Thu, 21 May 2015 12:30:14 GMT

"Salt water and a camera is usually a death sentence."

I don't know that I would even spend a couple hundred bucks on it. Are you sure nothing else inside is damaged. Salt water is bad newes for a camera.

Re: 6D Got Wet and Buttons Go Crazy

kiliwalker — Tue, 15 Dec 2015 16:51:08 GMT

After using my camera and swapping lenses on a rainy day my set button quit working and several other buttons like the menu button and others started to misbehave. I used a blow dryer on my camera after removing the battery for about 15 minutes on medium heat and that fixed every button problem I had...the 6d had limited moisture or humidity proofing...do keep it dry and blow dry add needed

Re: 6D Got Wet and Buttons Go Crazy

Newbie6D — Sat, 12 Aug 2017 20:55:34 GMT

My button and screen have gone mad also after walking through a cafe mister.
Ironically I have a picture of it on the footpath.

I have two other Canon cameras but if this is all it takes for moisture ingress then its poor design for anything that be done in the field.

I have had my camera for 6 weeks on a holiday and the dial button is inconsistently working which is very frustrating. Lost confidence in the Canon product.

Re: 6D Got Wet and Buttons Go Crazy

Newbie6D — Sat, 12 Aug 2017 21:06:22 GMT

For the level of camera, this rediculious. Glad I only have a couple of lenses. On ya holiday its a pain in the behind.

[url=https://postimg.org/image/a96h3lvm7/][img]https://s3.postimg.org/4xrkiw9jn/20170811150143_IMG_2619.jpg[/img][/url]

Re: 6D Got Wet and Buttons Go Crazy

Newbie6D — Sat, 12 Aug 2017 21:09:13 GMT

[img]https://s3.postimg.org/4xrkiw9jn/20170811150143_IMG_2619.jpg[/img]

Re: 6D Got Wet and Buttons Go Crazy

Newbie6D — Sat, 12 Aug 2017 21:26:05 GMT

What do they do in Scotland with a Canon D6? #scotchmist

Re: 6D Got Wet and Buttons Go Crazy

Waddizzle — Sat, 12 Aug 2017 21:47:56 GMT

@Newbie6D wrote:
What do they do in Scotland with a Canon D6? #scotchmist

I cannot advise you on who to contact if you're living in Scotland. Hopefully, your camera is not a total loss, and it just one circuit board. It really depends upon the nature of the moisture, and whether or not the camera was powered up when it was wet, just how extensive the damage could be.

Make them feel sorry for you. What have you got to lose? From what you describe, the camera could be a total loss. Maybe they'll give a discount on a new one for being a loyal customer.

Not even the top of the line DSLRs are totally "water proof". They are "dust and moisture resistant." Some models are more resistant that others. It is safe to assume any camera is not moisture resistant, and treat it that way.

Re: 6D Got Wet and Buttons Go Crazy

Newbie6D — Sat, 12 Aug 2017 22:25:31 GMT

Yeah when you have a 6D and 5D with 1D the only others up its a hefty price to pay everytime you might get caught in a shower.
Im actually travelling through Europe for 3 months. I only need set a some social media accounts and waterfall the content through we ith videos on how piss week the 6D is in design.
Im in Australia. When I get back Ill take it to the camera shop.

Sorry but its 2017 and something breaks up in Florence after 6 weeks in this day and age is appaulling really. $3500 camera. Thats a joke.

Re: 6D Got Wet and Buttons Go Crazy

Newbie6D — Sat, 12 Aug 2017 22:28:01 GMT

I have 5 cameras, some of them a decade with no dramas. Sheesh I even fell in a pond with a G7 and not a drama.
This is a switch design issue or flaw.

Re: 6D Got Wet and Buttons Go Crazy

Newbie6D — Sat, 12 Aug 2017 22:50:56 GMT

Ill probably go back to the 350D and let Visa have it with shop.
Australia has warranty policies unlike other places in the world.

Re: 6D Got Wet and Buttons Go Crazy

Newbie6D — Sat, 12 Aug 2017 22:56:14 GMT

Ive just read about a guy who had beads of sweat drop on the set button which screwed the camera.

Re: 6D Got Wet and Buttons Go Crazy

TCampbell — Sun, 13 Aug 2017 00:33:07 GMT

I'm not certain if the 6D has a weather and dust sealed protection. I know the 7D, 5D, and 1D series camera get weather sealed treatment to varying degrees as do some mid-range models.

But the 6D is an entry full frame camera designed to keep the entry price a little lower.

No Canon cameras are "waterproof". They cannot be submerged ... the seals protect from splashes and moderate rain -- basically water that isn't under any pressure or force. Body seams get gaskets. Dials get o-rings. But if you inspect the memory card and battery doors there are no serious water-tight seals. Also, only some lenses have a weather sealing treatment and ALL of them are "L" series (red ring around the front of the lens). Not all L lenses are weather sealed. You would see a silicone gasket that mates with the lens mounting flange. Zero non-L lenses are weather sealed.

Even with my scuba diving cameras and other electronics... which are aggressively sealed against water even at high pressure... everything must be troweled dry before opening any seals (I never changed the film without first drying the camera thoroughly).

If what is inside your camera actually is water and only water, then you can dry the interior by putting the camera in a sealed bag with desiccant packs to dry the air. It may take several days.

Re: 6D Got Wet and Buttons Go Crazy

ebiggs1 — Sun, 13 Aug 2017 15:31:37 GMT

Big mistake to turn on the camera or any electronic device while it is wet. I know it is a natural act but waiting until it is completely dry is best. It can take weeks for the interior to dry thoroughly.

Re: 6D Got Wet and Buttons Go Crazy

Newbie6D — Fri, 18 Aug 2017 12:29:40 GMT

What a piece of crap. Now the function cap has fallen off.
I dont want my money back. But fore spreads faster than water.
Im in the middle of Europe with no function cap. Talk about **** up your holiday.