topic Re: DCIM has disappeared! in EOS DSLR & Mirrorless Cameras

DCIM has disappeared!

Tintype_18 — Sat, 13 Feb 2021 20:24:23 GMT

I was going to download some photos, RAW and jpg, for practice on DPP4. Now the 100Canon (DCIM) file is gone. I can find the DCIM folder on the camera, EOS Rebel T7 which shows a zero. Looked at the list of things on the left when I pull up DPP4. Nothing. Went back to review my previous message on editing to move the DCIM file. Again, no 100Canon to indicate the DCIM file. Hope I'm not too confusing. As always, your help is appreciated!

Re: DCIM has disappeared!

shadowsports — Sun, 14 Feb 2021 00:58:16 GMT

Greetings,

When the camera is disconnect from the computer, can you view images on the card?

If yes, I suggest you import them to your computer for archive or editing.

You can also use a card reader to transfer files.

Re: DCIM has disappeared!

Tintype_18 — Sun, 14 Feb 2021 13:28:42 GMT

I always download with a card reader. The jpg images are visible on the camera and my computer when downloaded. RAW photos are a blank with the appropriate "dot CR" designation. Trying to recover the DCIM which was 100Canon on my DPP4 file list. Now it has disappeared. Need it to edit photos. John Hoffman had given directions on moving the 100Canon on DPP4 for editing.

Re: DCIM has disappeared!

Stephen — Sun, 14 Feb 2021 13:33:14 GMT

Which operating system are you using? Windows 7/8/10, or macOS 10x/11?

Re: DCIM has disappeared!

jrhoffman75 — Sun, 14 Feb 2021 15:07:52 GMT

@Tintype_18 wrote:
I always download with a card reader. The jpg images are visible on the camera and my computer when downloaded. RAW photos are a blank with the appropriate "dot CR" designation. Trying to recover the DCIM which was 100Canon on my DPP4 file list. Now it has disappeared. Need it to edit photos. John Hoffman had given directions on moving the 100Canon on DPP4 for editing.

I don't believe I ever said to move the 100Canon folder; I showed you where it was on the SD card.

I do not understand what you mean by RAW photos blank with .CR designation. Can you post a screenshot of the file listings?

When your card is in the computer and DPP is running do you see something like this?

Re: DCIM has disappeared!

Tintype_18 — Sun, 14 Feb 2021 16:06:30 GMT

John, what you have outlined in red doesn't appear when downloading photos. I clicked on Library to check and it's nothing like the screenshot. I can pull up EOS Digital, starting with Start but it's not there.

Re: DCIM has disappeared!

jrhoffman75 — Sun, 14 Feb 2021 16:15:34 GMT

Can you explain how you are downloading photos.

Do you have DPP running and an SD card in the card reader? If not, can you set it up that way? Then we can be working with the same configuration.

Re: DCIM has disappeared!

Tintype_18 — Sun, 14 Feb 2021 16:20:38 GMT

FIY, Windows 10. Open DPP4 and inserting card reader. Photos downloaded but what you are showing doesn't show up on the monitor. The only way I can view EOS_Digital is to go to Start and click on the menu, Canon Utiliies but it only shows DPP4 and lens registration tool.

Re: DCIM has disappeared!

jrhoffman75 — Sun, 14 Feb 2021 16:27:58 GMT

You don't get something like this screen when you are using DPP?

Re: DCIM has disappeared!

Tintype_18 — Sun, 14 Feb 2021 16:53:29 GMT

Just took two photos on RAW/jpg, opened DPP4 and inserted the card reader, EOS_Digital shows up on the left side of DPP4. Found that photos downloaded OK to my C drive. But when I remove the card reader, EOS_Digital disappears!

Re: DCIM has disappeared!

jrhoffman75 — Sun, 14 Feb 2021 17:00:22 GMT

@Tintype_18 wrote:
Just took two photos on RAW/jpg, opened DPP4 and inserted the card reader, EOS_Digital shows up on the left side of DPP4. Found that photos downloaded OK to my C drive. But when I remove the card reader, EOS_Digital disappears!

EOS_Digital is the "name" of the SD card. When you remove the card from the reader it should disappear from DPP; put the card back in and it reappears.

It doesn't sound like anyhing is wrong with what you are seeing.

Re: DCIM has disappeared!

Tintype_18 — Sun, 14 Feb 2021 17:28:31 GMT

Thanks, John! Will have to play around some more with all this.

To all...thanks for your replies.

Re: DCIM has disappeared!

shadowsports — Mon, 15 Feb 2021 14:38:00 GMT

Greetings,

Its very clear to us what you are doing.

Here are some examples:

Card in Camera > Connect to PC > open DPP > Navigate to EOS-Digital > Expand DCIM folder

View pictures stored on the card

Now lets use a different "vehicle".

Insert card into a card reader > Connect to PC > open DPP > Navigate to EOS-Digital > Expand DCIM folder

Once agan you are viewing the contets of your SD card

Both scenarios, disconnect the camera or remove the card reader and the EOS-Digital folder "disappears" or is not present in DPP.. also note not present in "This PC" as a Drive or removeable storage location in windows. The card is "removeable" storage as far as windows is concerned.

Here's how you can resolve it. (Take the camera and / or card reader out of the equation)

Copy the files from the SD card to a local disk. Your C:\ drive for example. Now when you remove the card or disconnect the camera, change the path of the working directory to the folder where you saved the images to. The images will be present. EOS-Digital is no longer involved. The card in your camera will still have the images, but you'll have a separate copy of them on your PC now. Put your Camera away and start editing.

Why you want to do this. Reading images from the camera's SD card or from a card inserted in a card reader is using a USB connection. This can make vieweing and editing extremely slow. Using local storage is much faster.

Re: DCIM has disappeared!

wq9nsc — Sun, 14 Feb 2021 18:26:52 GMT

And to add on to Rick's spot on analysis of the issue: ALWAYS copy (don't move) your files from your memory card to your working or storage drive on your computer. Once you know that the files are intact on the computer AND you have made another backup if they are critical images and not just for play/test, then you can erase them from your camera memory card.

If you use the computer to delete files from the memory card via its file explorer program, regularly reformat the memory card in your camera to keep its structure clean and fast. Again be absolutely sure that the files are on your computer and readable (and backed up if important) before deleting them from the camera memory card.

I have a couple of fast 1 terabyte solid state drives in my workstation that I use for processing the files and a pair of 8 terabyte internal mechanical drives for medium term storage with external 8 terabyte drives connected via Thunderbolt for long term safe storage. Any important files are stored long term in two different locations via external drives.

Rodger

Re: DCIM has disappeared!

Tintype_18 — Sun, 14 Feb 2021 20:07:33 GMT

Rodger and Rick, thanks for the tips on storage. I'm obviously not a computer person. Will look into your suggestions. Might take a while for me.

To all- thanks for your help!

Re: DCIM has disappeared!

Tintype_18 — Sun, 14 Feb 2021 20:52:44 GMT

Took two photos for a FB page inquiry. Came out OK, got on a file I dated as 2021-02, pulled up DPP4, clicked on the 2021-02 file and there they were!

Re: DCIM has disappeared!

jrhoffman75 — Sun, 14 Feb 2021 21:03:48 GMT

@Tintype_18 wrote:
Just took two photos on RAW/jpg, opened DPP4 and inserted the card reader, EOS_Digital shows up on the left side of DPP4. Found that photos downloaded OK to my C drive. But when I remove the card reader, EOS_Digital disappears!

Hello. You say "photos downloaded OK to my C drive". Are the photos actually on your C drive or are you viewing them in DPP while they are on your SD card? In other words when EOS_Digital disappeared did the files also disappear from DPP.

Re: DCIM has disappeared!

Tintype_18 — Mon, 15 Feb 2021 23:03:37 GMT

I'll have to download some to get the sequence and file locations.

Re: DCIM has disappeared!

Tintype_18 — Mon, 15 Feb 2021 23:07:24 GMT

The downloaded photos show in DPP as RAW and jpg. I can pull up the file 2021-02 and they are also on there. Top of the File page has C:/ on it. Slowly getting the hang of it.