topic Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64. in EOS DSLR & Mirrorless Cameras

I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

BG — Fri, 09 Jan 2015 07:29:52 GMT

Will the Canon software install? I think it is the Canon EOS digital solution disk Ver 29.1.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

RobertTheFat — Fri, 09 Jan 2015 12:31:38 GMT

@BG wrote:
Will the Canon software install? I think it is the Canon EOS digital solution disk Ver 29.1.

It's been several years since I had my brief fling with Vista, but my opinion at the time was that it wasn't nearly as bad as many of its disgruntled users made it out to be. Nevertheless, Windows 7 was a significant improvement. The bottom line is that it might work for you or it might not.

You may have a hard time getting a more definite answer. You're probably one of the last people in this forum using Vista.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

jrhoffman75 — Fri, 09 Jan 2015 13:51:54 GMT

Based on the info from the canon support site it looks like no.

But, you can download the CD disk image and try to install the software and see what happens.

http://www.usa.canon.com/cusa/support/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_1d_mark_iv#DriversAndSoftware

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

cicopo — Fri, 09 Jan 2015 14:18:58 GMT

I'll ask "do you need the Canon software"? I've been shooting Canon since 2004 & rarely use any of the Canon software. I'll be buying a 7D2 in the spring & I don't expect to update my computers & they all run XP. I use Photoshop & Adobe Camera RAW to process RAW files rather than DPP although I have used DPP.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

ivkuzmin — Fri, 09 Jan 2015 14:52:00 GMT

Unfortunately not, as well as new versions of Adobe Photoshop and Camera Raw with support of the 7D2. But you can download free DNG converter from Adobe to convert your Raw files. Not a very straightforward solution, unfortunately...

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

ebiggs1 — Fri, 09 Jan 2015 15:48:53 GMT

I doubt anything associated with the 7D Mk II will be compatibile with Vista.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

cale_kat — Fri, 09 Jan 2015 18:17:13 GMT

Microsoft no longer supports Vista and XP. If you're a holdout and are connected to the Internet, you'll leave yourself vulnerable to operating system attacks. If I were in the hacing business, I'd probably target computers lacking updated software. Just saying...

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

Vivi — Wed, 14 Jan 2015 23:18:04 GMT

Did you get the software running on your Vista X64. I have the same OS, and I am very interested in purchasing the 7D Mark II.

I know I need to upgrade the os or even purchase a new laptop, just not right now,

let me know. Thank you.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

BG — Wed, 14 Jan 2015 23:38:22 GMT

I was using Vista x64 until last week, and I came to the determination that the new Canon software was not going to work with it. Finally, I threw in the towel. I contacted Microsoft, and the tech support guy _claimed_ that the machine could be upgraded to Windows 7, but that it would require premium support ($99 fee). I thought about it and then agreed. The charge was initiated, and then this guy spent five hours trying to get there from here. Finally, he threw in the towel, and it is not as easy as he had thought. Then I went around and around with the supervisor about this. At a minimum, they had to reverse the fee. They claimed that they couldn't do that, either. So, let's just say that Microsoft is not at the top of my favorites list. So, after thinking about it a bit more, I decided to buy a new machine with Windows 7 on it (not Windows 8). The new Dell machine was purchased and then installed. After a while, I was able to install the new Canon software and other software successfully. By the next day, I discovered some technical problems on the new machine. Basically, there was a fault on the motherboard. So, I had to get Dell tech support involved. They remotely worked on it for hours, and then they threw in the towel. I had to get the supervisor involved, and he would offer me the option of taking the entire computer back to the store to get a total exchange. That was unacceptable because of all of my time spent installing software. Now, Dell is skating out over the horizon, so they are not at the top of my favorites list. They did say that they could have a technician dispatched to my location to swap out the motherboard (leaving the hard disk intact). It just was not worth all of this trouble. I'll fix the problem myself. The only thing working right is the Canon camera with its software.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

jrhoffman75 — Wed, 14 Jan 2015 23:48:28 GMT

I can't help with the Microsoft problem, but if you paid by credit card you could file a dispute through them. MS didn't do what you paid them for. Might be sucessful.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

TCampbell — Thu, 15 Jan 2015 04:01:47 GMT

I'm confident your bank/credit card will revsere the charge for you. I do recall having an issue with a vendor who wouldn't reverse a charge I had previously agreed to pay... and subsequently failed to provide the service I purchased.

While the vendor protested that the charge was "non-refundable", the bank took my side claiming that the notion of "non-refundable" implies that I received the service for which I paid... but now have changed my mind. But the vendor had NOT provided the service for which I paid and the bank refused to allow them to charge me considering that they had not lived up to their end of the obligation.

So... considering you paid for an upgrade service that you never got... I'm thinking you're probably on pretty solid footing in expecting to have the charge reversed.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

ebiggs1 — Thu, 15 Jan 2015 14:35:37 GMT

By all means stop the payment. You have the right to not pay for something that was not as promised.

BTW, who likes MS? Ahhh.....nobody? You should probably take Dell's offer and get the new replacement machine.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

Skirball — Thu, 15 Jan 2015 15:49:43 GMT

I'm surprised that they would be able remotely install a new OS at all. One would think all those remote connections would be severed as you upgrade. If you tried to maintain some sort of structure to allow those kinds of processes, well, that could explain why it wouldn't be successful.

I'm all for upgrading to new computers and new OS, because you want to upgrade. But buying a new computer for your camera is a little extreme. As others said, you really don't need the Canon software. Only time I use it is to tether.

Upgrading your OS yourself really isn't that hard. I was amazed last time I did it how much simplier it is now. Buy an OEM Win 7 off Amazon. Backup all your files to an external drive - which you should have anyway. Reformat your drive and install a fresh copy of Windows. Reinstall your software. A bit of a hassle, perhaps. But the performance upgrades are worth it - Windows boggs down after a few years of use, you'll notice a marked increase in performance just from reinstalling the same OS. You're probably going to need the performance boost anyway, assuming that your computer was designed to run Vista, not Win 7.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

BG — Thu, 15 Jan 2015 20:04:57 GMT

You say that I really do not need Canon software. I guess that is your opinion. Personally, DPP is one of my workhorses. The old version of DPP did not support the new camera, and the new version of DPP would not install with the old OS. However, Microsoft was not able to upgrade the old OS as they had agreed to do. This is not the place for us to discuss why the Microsoft technician tried to do this in the first place (since it was against Microsoft procedures), but he managed to get $99 charged to me for something that could not be done, and his supervisor was quite dismayed that it had been attempted. I just spent another hour on the telephone complaining to the Microsoft billing department. Of course, they transferred me to technical support. Technical support transferred me back to billing support. After a few laps of that, one billing support guy agreed to process the refund against my credit card, and it would take no more than 3-5 days. We shall see.

Meanwhile, I am busy reading Canon manuals and procedures. So far, nothing wrong there.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

BG — Thu, 15 Jan 2015 20:06:53 GMT

I don't want to be the unpaid quality control department for Dell Computers. I'll just handle the problem myself.

By the way, that will be the last Dell computer that I buy.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

Skirball — Thu, 15 Jan 2015 20:45:57 GMT

You say that I really do not need Canon software. I guess that is your opinion.

Technically, it's fact. You do not need the Canon software. I understand if you want to use DPP, that's fine. We're just saying, there are other options.

However, Microsoft was not able to upgrade the old OS as they had agreed to do. This is not the place for us to discuss why the Microsoft technician tried to do this in the first place.

I guess. Really we can discuss whatever we want here. I was, again, just trying to point out another option. I would not upgrade in this situation. I would wipe the drive clean and do a fresh install. A little more work, but a lot more to gain.

Meanwhile, I am busy reading Canon manuals and procedures. So far, nothing wrong there.

I'm not sure what you're looking for. I'm really not sure what the question is at this point. The Canon software won't run on VIsta. So either don't run the Canon software, or upgrade your OS (be it by upgrade, fresh install, or new computer).

I don't want to be the unpaid quality control department for Dell Computers. I'll just handle the problem myself. By the way, that will be the last Dell computer that I buy.

Dell makes some quality computers. They also make cheap crappy ones. Depends on what you got, and even then, lemons can happen to any electronic equipment, no matter the company. But those $500 laptops can be a gamble.

Regardless, I don't understand your issue. If you bought a new computer and it doesn't work, send it back. I would deal with Tech Support long enough to establish that it wasn't user error, and then I'd send it back and either ask for a new one, or change models/brands if I thought that was the issue. I understand that you're frustrated, but you seem to be spinning your wheels instead of simply fixing the problem.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

BG — Thu, 15 Jan 2015 20:56:10 GMT

I have no idea what $500 laptops you refer to, or any laptops for that matter.

If you don't understand the question, you do not need to respond.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

Skirball — Thu, 15 Jan 2015 21:56:45 GMT

I can't imagine why you're having trouble with customer service.

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

cicopo — Thu, 15 Jan 2015 22:13:07 GMT

"I can't imagine why you're having trouble with customer service.'

Me neither

Re: I wanted to buy a new Canon EOS 7D mark ii, but my computer's OS is Windows Vista x64.

BG — Thu, 15 Jan 2015 22:18:26 GMT

It seems like such bad form for a technical support person to be continually asking the same questions over and over. Then when you get transferred to the next person in the chain, they ask the same questions over and over. My answers stay the same, over and over, although they get shortened a bit once I've pronounced them or typed them for the ninth time.

I wonder if they keep asking because they forgot the first answer, or maybe they are just hoping for a different answer.

Canon does not seem to have that problem. Thank Heavens.