topic Re: M50 shuts off in EOS DSLR & Mirrorless Cameras

M50 shuts off

Jlrustman — Tue, 09 Mar 2021 03:45:02 GMT

I have an m50 but it constantly shuts off or the camera goes into different colors. I am using the webcam utility app on my Mac but seems to just keep shutting off. Any help would be wonderful

Re: M50 shuts off

Nick2020 — Wed, 10 Mar 2021 07:12:06 GMT

Hi Jlrustman,

Thanks for checking in with us!

To help us get a better sense of what you're facing, please elaborate on what version of the macOS you're running, what program you are using with EOS Webcam Utility for live-streaming, and what other devices, if any, you have connected to your computer.

Re: M50 shuts off

Jlrustman — Wed, 10 Mar 2021 13:58:53 GMT

Yes i use a mac0s version 10.15.7 and i use eos webcam with zoom for live-streaming and it shuts off after 10-20 min and or sometimes goes into a green blury screen. I DONT use OBS or any other app for streaming but i am using a genuine canon power supply as well as the lens. I am not understanding what is going on. my eos3 utility is up and running and still shuts down.

Re: M50 shuts off

Jlrustman — Tue, 16 Mar 2021 13:38:11 GMT

HELLOOO......

Re: M50 shuts off

Waddizzle — Tue, 16 Mar 2021 18:48:41 GMT

@Jlrustman wrote:
Yes i use a mac0s version 10.15.7 and i use eos webcam with zoom for live-streaming and it shuts off after 10-20 min and or sometimes goes into a green blury screen. I DONT use OBS or any other app for streaming but i am using a genuine canon power supply as well as the lens. I am not understanding what is going on. my eos3 utility is up and running and still shuts down.

The EOS 3 Utility should not be running when you are using the EOS Webcam Utility.