topic Re: 2 Broken Canons in 1 Month in EOS DSLR & Mirrorless Cameras

2 Broken Canons in 1 Month

Lorry77 — Fri, 05 Mar 2021 08:43:34 GMT

Literally want to cry. My 80D of less than a year’s audio stopped working (stopped using my external mic so no audio was recorded along with video ) and had a 3 year warranty so I sent it in to Canon to get repaired . While it was gone I needed a camera because YouTube is my job and I (stupidly in retrospect) bought a Canon R6 with all the bells and whistles it was $3,400!!. Well guess what ?
I get my 80D back and the same day; the audio jack on my New R6 stops working !! No audio on any videos
But wait it gets better
So I’m thinking “ok at least I have my 80D to back me up while the R6 is being repaired “ nope ! As of an hour ago the 80D audio is no longer working either .
I’m gutted . Any suggestions? Heard of this happening to others ? Over 5,500 k spent on New canons with nothing to show for it .

Re: 2 Broken Canons in 1 Month

rs-eos — Fri, 05 Mar 2021 11:59:33 GMT

More information needed; what exactly are you using for external audio and how is it all connected?

Re: 2 Broken Canons in 1 Month

Lorry77 — Fri, 05 Mar 2021 12:26:56 GMT

I’m using a saramonic lapel mic system so the receiver is connected to the camera’s audio jack .

Re: 2 Broken Canons in 1 Month

shadowsports — Fri, 05 Mar 2021 15:15:02 GMT

Greetings,

If the MIC or 3rd party product I was plugging into my camera(s) caused 2 to fail in a row, I might consider a different brand or it as culprit.

Re: 2 Broken Canons in 1 Month

Waddizzle — Fri, 05 Mar 2021 16:56:34 GMT

@Lorry77 wrote:
I’m using a saramonic lapel mic system so the receiver is connected to the camera’s audio jack .

The MIC input on the camera is looking for a low level mic signal. You need to check the output level of your receiver. Make sure that it is not putting out a high level output, line level signal.

Re: 2 Broken Canons in 1 Month

Lorry77 — Fri, 05 Mar 2021 20:32:34 GMT

I’m going to try and see if I can get a different mic and see if my camera / cameras will work differently with it today otherwise both with will be sent out for repair : (

Re: 2 Broken Canons in 1 Month

Lorry77 — Fri, 05 Mar 2021 20:35:56 GMT

Thank you to all

@Waddizzle ; I’m not sure how to check the levels the receiver is just a tiny thing that sits on top of my camera

@Shadowsportas; I’m going to try and see if I can get a different mic and see if my camera / cameras will work differently with it today otherwise both with will be sent out for repair : (

Re: 2 Broken Canons in 1 Month

Lorry77 — Sat, 06 Mar 2021 05:36:17 GMT

I just want to thank everyone who answered ! You all were right it was something to do with my saramonic lapel mic frequency and not the cameras ! I got a basic ($150 usd model) Rode Shotgun mic and it works fine with both cameras. To say I’m relieved would be an understatement; thank you again as if not for your answers both cameras would be on their way to Canon repair now : )

Re: 2 Broken Canons in 1 Month

Waddizzle — Sat, 06 Mar 2021 11:23:24 GMT

@Lorry77 wrote:
Thank you to all

@Waddizzle ; I’m not sure how to check the levels the receiver is just a tiny thing that sits on top of my camera

Alll you need to do is check the written specifications for the receiver, an bone up on the different types of audio signals.

Gald to see that you go the issue resolved with a simple fix. I suspect the problem was a signal level mismatch.

Re: 2 Broken Canons in 1 Month

kvbarkley — Sat, 06 Mar 2021 16:00:12 GMT

I would suspect that the audio would distort if the level was high enough to blow out the camera. The issue appears to be a radio reception problem, not a camera problem.

Re: 2 Broken Canons in 1 Month

shawnphoto — Sat, 06 Mar 2021 16:33:15 GMT

Be careful, I had a Rode Shotgun mic burst into flames once... Right on my expensive Canon camera!!! Be careful with Rode!

Re: 2 Broken Canons in 1 Month

Lorry77 — Sun, 07 Mar 2021 07:36:35 GMT

Oh no!! Which model ? I have the one that’s $150 usd was it that one ?

Re: 2 Broken Canons in 1 Month

wq9nsc — Sun, 07 Mar 2021 16:42:05 GMT

Lorry,

Every manufacturer has product failures so I wouldn't get paranoid about your Rode mic 🙂

It isn't a common failure, either the battery itself had an internal short causing a meltdown or an external short within the mic caused rapid battery discharge with resultant heat. It can and does happen with even mil-spec battery packs HOWEVER the probability is so low that it isn't worth considering. Unless you are old order Amish, you have many appliances, devices, and even lowly electrical outlets inside your home that are far more likely to fail (worried yet?) 🙂

I spent much of my career doing quality and risk management consulting and every activity (AND inactivity) has an entire menu of associated risks but risk management does not mean risk avoidance and this is something I have sometimes had to remember. When my daughter was 3, I took her on our first father/daughter camping and hiking trip to the Colorado Rockies. While I was setting up the tent, Anna sat in a chair watching while I thought of all the things that could possibly go wrong and by the time I was finished setting up camp I had almost convinced myself to take her to a hotel in Estes Park instead of camping in the mountains. I walked over after setup and Anna proudly showed me the little wooden marbles she had found to play with, those were of course animal "poop" and that was the closest to a bad thing that happened on the trip. Anything that cleans up with soap and water was never a real problem 🙂

We had a great time with elk wandering through our camp on the way up and down the mountain every day and she saw and experienced a lot of entertaining and educational events. My only regret was one morning we left very early to get down to CO Springs and the Garden of the Gods at sunrise; I drove through Estes and at the last stop coming out of town a moose lumbered up and stuck his head in through the pickup's rear window to get a close look at my daughter. She was giggling and I didn't have a camera handy to capture the moment of Anna trying to introduce her large stuffed moose "Mortimer" to the real beast.

Enjoy your functioning mic and worry about the truly probable risks like missing a once in a lifetime moment.

Rodger

Re: 2 Broken Canons in 1 Month

falconfirsit — Tue, 09 Aug 2022 12:37:59 GMT

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