topic Re: EOS R5 file transfer failure via USB-C in EOS DSLR & Mirrorless Cameras

EOS R5 file transfer failure via USB-C

flagship_1 — Wed, 03 Feb 2021 13:17:05 GMT

My Canon R5 has been having issues copying video files from the camera to my computer via USB-C.
I recorded ten short clips and played them back successfully on my TV through the HDMI port.
Next, I moved the camera body to my desktop computer, connected them through the USB-C port and copied files from the camera's SDXC card to my computer's hard drive.
Copy completed and four thumbnails appeared on my computer screen showing thumbnails with positive GB file sizes and recorded time stamps.
The remaining six files indicate 'zero bytes' file size, thumbnails with no content.
I retested playback of all these files on the back of the camera and all ten played back fine on the rear LCD.
The data is there in camera on the SDXC, but the camera won't send data from those last six video files to my computer.
I'm not having issues copying still photos, just video.
I have repeated this test with the same results.

Re: EOS R5 file transfer failure via USB-C

jrhoffman75 — Wed, 03 Feb 2021 13:58:44 GMT

Welcome to the forum.

If you use the SD card in a card reader do the files transfer successfully?

Re: EOS R5 file transfer failure via USB-C

flagship_1 — Wed, 03 Feb 2021 19:49:47 GMT

Yes, please refer to the fine print in the jpg screen grab within the post:
Six of ten files show zero data when connecting Canon R5 directly to computer via USB-C cable.
These same ten files read positive data values when the SDXC card is inserted directly into the computer's card reader.
All ten files play just fine when SDXC card is inserted into computer's card reader.

Re: EOS R5 file transfer failure via USB-C

flagship_1 — Wed, 03 Feb 2021 19:59:17 GMT

I have also tested this failure by way of recording to CFexpress card and had the same exact disappoing result.
My R5 has the latest update: "eosr5-v120-win"

Re: EOS R5 file transfer failure via USB-C

jrhoffman75 — Wed, 03 Feb 2021 20:04:27 GMT

Instead of trying to directly download to computer try using EOS Utility to download.

Re: EOS R5 file transfer failure via USB-C

flagship_1 — Wed, 03 Feb 2021 20:24:45 GMT

I tried using Canon Digital Photo Pro 4 earlier with same disappointing results.
Four of seven files show zero bytes when R5 is connected to computer through USB-C.
(see attachment)

Re: EOS R5 file transfer failure via USB-C

jrhoffman75 — Wed, 03 Feb 2021 20:27:00 GMT

See this:

EOS R5 Problem downloading video. - Canon Community

Re: EOS R5 file transfer failure via USB-C

flagship_1 — Wed, 03 Feb 2021 21:37:13 GMT

Where do I find the app: Canon's OS Utility 3.13.10 for Windows refered to?

Re: EOS R5 file transfer failure via USB-C

jrhoffman75 — Wed, 03 Feb 2021 21:41:03 GMT

Download from the Canon support site. Same place DPP is downloaded from.

Re: EOS R5 file transfer failure via USB-C

flagship_1 — Wed, 03 Feb 2021 23:53:25 GMT

Transferring files using EOS Utility from R5 through USB-C show improvement, but one remaining file failed to transfer: CA9A7000. (see next jpg) even though meta data says 01'23" length of clip.

This next DPP4 screen shows nine clips downloaded total utilizing Canon's OS Utility 3.13.10 .
The first five playback fine.
Four clips have a right hand turn arrow.
Three of these four playback OK, except the last file CA9A7000 does not play back at all.

What do the right hand turn signal arrows mean?

Re: EOS R5 file transfer failure via USB-C

jrhoffman75 — Thu, 04 Feb 2021 00:46:51 GMT

I don't know.

Do they play if you double click directly in the folder on the desktop?

Re: EOS R5 file transfer failure via USB-C

flagship_1 — Thu, 04 Feb 2021 19:04:41 GMT

20210204 Problem Solved.
Canon's OS Utility App 3.13.10 for Windows is the key.
I recorded 26 short video files late on 20210203_pm.
All of them sucessfully tranferred from R5 Camera body directly to my Windows computer through USB-C and played back OK.
Case closed for now.

Support | Mirrorless | EOS R5 | Canon USA

Re: EOS R5 file transfer failure via USB-C

gibbsbj — Thu, 27 May 2021 05:50:39 GMT

Ouch! Canon tools are not working yet on Apple's Big Sur M1 OS and I am trying to download my first images on my new camera, so I have chosen to try using IOS Camera Connect, now waiting for photos to sync to the photos app on my MacBook Pro M1.

Any member heard when Canons Tools will be fixed for the new apple chip?

Thanks

Re: EOS R5 file transfer failure via USB-C

kvbarkley — Thu, 27 May 2021 13:37:22 GMT

I never use the Canon tools, I just use ImageCapture.