topic Re: 5D Mark II EOS utility software in EOS DSLR & Mirrorless Cameras

5D Mark II EOS utility software

koenmalfait — Wed, 20 Jan 2021 05:34:16 GMT

Hi all,

Having trouble connecting my mark II to my macbook.

All forums and tutorials tell me to install the EOS utility software but when I look at software download from the Canon site, it's not there for download. Should I download the one for Mark III?

Re: 5D Mark II EOS utility software

jrhoffman75 — Wed, 20 Jan 2021 12:28:45 GMT

Yes. If you download the EOSU 3 installer it will also install EOSU 2. It says that in the details of the application download. EOSU 2 is the one for the 5D Mark II.

Re: 5D Mark II EOS utility software

koenmalfait — Wed, 20 Jan 2021 14:21:38 GMT

Downloaded it but it gets stuck on "Connect a EOS Camera".

It cant seem to find my mark ii. Thought it would be a MacOs Catalina problem so I upgraded to big sur last night but still the same problem.

Re: 5D Mark II EOS utility software

jrhoffman75 — Wed, 20 Jan 2021 14:40:31 GMT

First check if the computer is recognizing your camera.

Open the Image Capture app and see if your camera shows up.

Once you know your camera is recognized go to the Canon Utilities-EOS Utility-EU2 folder in your applications folder and double click EOS Utility 2.

Re: 5D Mark II EOS utility software

koenmalfait — Wed, 20 Jan 2021 14:48:02 GMT

ImageCapture does not show my camera.

Interestingly, as I was trying to connect it, my liveview/sharing button turned blue at some point and allowed me to transfer pictures to my computer. So there's a connection but no software recogizes my camera right now.

Can this be because of a seeting on my camera itself?

Appreciate your help!

Re: 5D Mark II EOS utility software

Jcbpolcon — Wed, 20 Jan 2021 15:47:03 GMT

I downloaded it for my 5D Mark II yesterday using the Mark IV field while speaking to tech support and that worked. Icon went into my dock as EOS Utility not EOS Utility 2 as before.

Re: 5D Mark II EOS utility software

jrhoffman75 — Wed, 20 Jan 2021 15:59:37 GMT

Page 186 of the manual describes that.

If all you want to do is get images to computer looks like you won’t need EOSU.

If you want EOSU for other reasons you will need someone else to jump in since it works with both my cameras.

Re: 5D Mark II EOS utility software

koenmalfait — Wed, 20 Jan 2021 18:10:05 GMT

I'm trying to tether my camera to a computer so i can see the image directly into capture 1.

Wonder if its a problem with my USB port.

Could i do that through the HDMI?

Re: 5D Mark II EOS utility software

jrhoffman75 — Wed, 20 Jan 2021 18:35:27 GMT

If the camera is downloading images to your computer then there isn't a problem with the USB port.

I don't believe the HDMI port can be used for anything other than viewing what's on the card in the camera.

Do you have access to a different computer to try or anyone who can give direct assistance?

Re: 5D Mark II EOS utility software

koenmalfait — Wed, 20 Jan 2021 18:36:47 GMT

I tried on two different computers and the problem is on both.

I'll try a third computer now.

Re: 5D Mark II EOS utility software

jrhoffman75 — Wed, 20 Jan 2021 18:39:07 GMT

Since you are using Big Sur, did you grant privileges to EOSU?

Go to Security & Privacy->Privacy->Files and Folders and see if EOS Utility is there and checkmarked.

Re: 5D Mark II EOS utility software

koenmalfait — Wed, 20 Jan 2021 18:51:46 GMT

Its not there, how can I add it?

Re: 5D Mark II EOS utility software

jrhoffman75 — Wed, 20 Jan 2021 20:06:31 GMT

I would suggest that:

1. Go to the support page for the Canon 1D X Mark III for Catalina.

2. Download and install EOS Utility 3.13.10.

3. Follow any prompts.

4. Go to security page and see if permissions there.

That's all I can offer.

Re: 5D Mark II EOS utility software

koenmalfait — Wed, 20 Jan 2021 21:00:16 GMT

Thanks. tried those things but no luck.

Which makes me think its the USB socket of the camera.

Asked for a quote to fix it.

Thank you for all the help.