topic Re: M50 Recently Stopped Connecting via USB in EOS DSLR & Mirrorless Cameras

M50 Recently Stopped Connecting via USB

asbestosbill — Wed, 09 Dec 2020 19:18:00 GMT

I have been using my EOS M50 for streaming via the Webcam Utility and OBS for a few months. I streamed successfully last Saturday, but last night I could not get the camera to connect to the PC, even after rebooting and trying multiple cables, both of which have worked in the past. I don't have reason to think the USB port underwent any undue stress.

I've read through a few USB connection issue threads on this site, so let me assure you the cables are the right kind, there's no card in the camera, wi-fi / bluetooth are off, and I've tried plugging it in before turning the camera on.

I'm very disappointed and hope I can get my face-cam back.

Re: M50 Recently Stopped Connecting via USB

Waddizzle — Wed, 09 Dec 2020 19:52:13 GMT

@asbestosbill wrote:
I have been using my EOS M50 for streaming via the Webcam Utility and OBS for a few months. I streamed successfully last Saturday, but last night I could not get the camera to connect to the PC, even after rebooting and trying multiple cables, both of which have worked in the past. I don't have reason to think the USB port underwent any undue stress.

I've read through a few USB connection issue threads on this site, so let me assure you the cables are the right kind, there's no card in the camera, wi-fi / bluetooth are off, and I've tried plugging it in before turning the camera on.

I'm very disappointed and hope I can get my face-cam back.

First and foremost, make sure the camera is in USB mode.

Does the regular EOS Utility work properly? Can it connect to the camera for downloading images?

Re: M50 Recently Stopped Connecting via USB

asbestosbill — Wed, 09 Dec 2020 20:36:51 GMT

@Waddizzle: What do you mean by USB mode? I've always been able to plug it in, hear the Windows 10 "device connected" chime, and have video show up in OBS. And no, the EOS Utility doesn't recognize it either, nor Windows file explorer.

The only change I have made to my setup is uninstalling Elgato Game Capture, but there should be no connection there, right?

Re: M50 Recently Stopped Connecting via USB

Waddizzle — Wed, 09 Dec 2020 20:55:16 GMT

@asbestosbill wrote:
@Waddizzle: What do you mean by USB mode? I've always been able to plug it in, hear the Windows 10 "device connected" chime, and have video show up in OBS. And no, the EOS Utility doesn't recognize it either, nor Windows file explorer.

The only change I have made to my setup is uninstalling Elgato Game Capture, but there should be no connection there, right?

I did not ask if the regular EOS Utility was disabled. I asked whether or not it can work properly. It sounds like it does not. It is a good test to see if your cable and camera are make a good USB connection to your computer. Sounds like it does not.

As far as Elgato Game Capture goes, you need to ask them. I do not use either Elgato or OBS. Have you tried to re-install the EOS Webcam drivers.

What is USB mode? I suppose you do not take many photos and need to download them. The camera has different communication modes. You need to check the current setting in the camera menus. Otherwise, you need fully reset the camera back to factory defaults.

Re: M50 Recently Stopped Connecting via USB

asbestosbill — Wed, 09 Dec 2020 21:18:25 GMT

@Waddizzle wrote:

I did not ask if the regular EOS Utility was disabled. I asked whether or not it can work properly. It sounds like it does not. It is a good test to see if your cable and camera are make a good USB connection to your computer. Sounds like it does not.

As far as Elgato Game Capture goes, you need to ask them. I do not use either Elgato or OBS. Have you tried to re-install the EOS Webcam drivers.

What is USB mode? I suppose you do not take many photos and need to download them. The camera has different communication modes. You need to check the current setting in the camera menus. Otherwise, you need fully reset the camera back to factory defaults.

I... didn't say it was disabled. I have been using it to check connectivity. There is none. I have not yet reinstalled the Webcam Utility, but I did install a new version of the EOS Utility before testing with it, and if the camera isn't even being recognized, I have little faith the webcam will function. But I'll try.

The M50 does not have a setting for Communication Mode the way some other models do.

Re: M50 Recently Stopped Connecting via USB

asbestosbill — Wed, 09 Dec 2020 22:00:17 GMT

I have now un- and reinstalled the EOS Utility with a reboot in between for good measure, updated the firmware on the camera, and cleared all settings back to factory default.

I notice now (not sure if it did this before) that with the camera plugged in, hitting the Menu button will not bring up the menu, and "BUSY" will pop up in the corner of the screen. This does not happen when the cable is plugged into the camera only (other end dangling), only when it is plugged into the PC. AND YET, the eos utility does not recognize that it is connected.

Re: M50 Recently Stopped Connecting via USB

Waddizzle — Wed, 09 Dec 2020 23:05:39 GMT

What is USB mode? Are you not using a USB cable to connect your camera to a computer? The Webcam Utility does not work over Wi-Fi or Bluetooth only with USB.

Re: M50 Recently Stopped Connecting via USB

asbestosbill — Wed, 09 Dec 2020 23:13:01 GMT

This entire thread is about USB connectivity. Please read before responding.

Re: M50 Recently Stopped Connecting via USB

Waddizzle — Wed, 09 Dec 2020 23:32:39 GMT

@asbestosbill wrote:
This entire thread is about USB connectivity. Please read before responding.

I understand that it is about USB mode. I asked you to check to be sure the camera is in USB mode, and you did not know what I was talking about. It has Wi-Fi and Bluetooth, too. Contact Canon Support.

Re: M50 Recently Stopped Connecting via USB

asbestosbill — Thu, 10 Dec 2020 00:00:56 GMT

Because "USB Mode" is not a thing. If what you meant was "make sure wi-fi and bluetooth are off," it would have been more clear to say that rather than make up a term that could mean anything. Or, you could have read the original post that said "wi-fi / bluetooth are off."

Regardless, the camera is being sent in for repair.

Re: M50 Recently Stopped Connecting via USB

asbestosbill — Tue, 22 Dec 2020 16:23:57 GMT

Camera is working after sending it in. Invoice says they replaced the whole PCB assembly. Total cost ~$31 for shipping (w/ insurance).

Re: M50 Recently Stopped Connecting via USB

Oli — Sun, 14 Aug 2022 06:08:56 GMT

There is no "usb mode" just because you plug it in to a computer with a usb cable, that's not a "mode".

Speak plainly when replying, you may be a professional, but some of us, obviously, are not.

I'm having similar problems and I'm finding the M50 to be very "buggie".

Here an example:

I plug into my laptop with a usb data cable and as soon as I do, the lcd screen gets a battery and computer icon with a black background.

I saw a video of a guy yesterday that was having similar problems and he gave the camera a whack on its side and it fixeed his issue. I forgot to try that.

OBS doesn't recognize my camera either.

When I connect with an HDMI cable, it works in OBS, but the lcd screen turns completely black. When I click the menu button, the menu shows in OBS, but not on the lcd screen.

On top of the bugs, Canon's website is a nightmare to try and find any answers. It reminds me of the microst website. You click a link in a search engine because you think you found answer to your problems, but it only talks about the issue and gives no solutions. Example of that. I read something about disabling NFC, Bluetooth and WiFi, and that made the camera connect...So I disconnected the camera from my laptop, clicked menu, WiFi disabled, check, Bluetooth disabled, check, NFC...where's NFC? What is NFC? I found someone said it's in WiFi settings...it's NOT. I have the M50 Mark 2...I guess there is no NFC...but I couldn't find ANYTHING about NFC on the Canon website.

It's like most websites that have help section, they NEVER update their help files!

I know it's a good camera but in my state of knowledge and all at my level, it would be incredibly helpful if Canon wouldn't be so lazy and not update help files.

I can hear them now: "We have more imoortant things to do..." what good are doing those things if you don't have any customers? Updating your help section should be at the top of your priority list.

I apologize for the rant, but it's all true.

Re: M50 Recently Stopped Connecting via USB

Waddizzle — Sun, 14 Aug 2022 11:28:01 GMT

The camera has two communications modes. It can communicate vis USB, or you can enable wireless mode by pressing a button.