topic Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01 in EOS DSLR & Mirrorless Cameras

EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

fpelletier — Sat, 04 Dec 2021 09:52:19 GMT

Hi Everyone,

I'm new here and posting for the first time. I have a Canon EOS r6 and was trying to update the firmware to version 1.5. I successfully downloaded the firmware from Canon site, but when I try to open the dmg file on my Mac, both M1 and Intel units (both have MacOS 12.01 Monterey), the dmg file will not open.

On the canon site, I had to choose MacOS 11 just to download the file. It seems that Canon released the firmware without support for MacOS 12 Monterey.

Has anyone else experienced this or has successfully update their EOS R5/R6 cameras using MacOS 12.01?

Thanks for your help.

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

rs-eos — Sat, 04 Dec 2021 13:05:22 GMT

I don't have an R6, but I was able to both download and mount Canon's eosr6-v150-mac.dmg file on my iMac Pro (Intel) with macOS 12.0.1. I did note that mounting the disk image file didn't automatically create a Finder window for it. So are you sure it's not mounting for you? Do you see a "eos6-v150-mac" icon on your desktop?

If your Mac isn't configured to show disks in Finder, go to Finder | Preferences. Then under the "General" section, ensure that "Hard Disks" is checked (enabled).

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

fpelletier — Sat, 04 Dec 2021 14:57:33 GMT

Thank you so much, its the first time that a finder window did not appear so I assumed it did not mount the disk. On my intel Mac, yes, it is on the desktop. However, on my M1 Mac, it is not. My first attempt was on my M1 Mac and when that failed, I tried it on the Intel Mac. It showed the same symptom so I did not think to look on my desktop.

Now the problem is resolved. Works on 12.01 Intel Macs only.

I'm surprised Canon does not make an effort to have this work on all Macs. The M1's have now been around for over a year.

Thanks again for your help.

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

fpelletier — Sat, 04 Dec 2021 15:03:45 GMT

Correction on the M1 Mac. I was able to mount it there also by turning on show disks in finder, which I thought was on, but was actually off.

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

asillett — Tue, 07 Dec 2021 13:09:18 GMT

There doesn't seem to be a hard disks option visible in preferences, general

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

fpelletier — Tue, 07 Dec 2021 13:17:01 GMT

You need to look under Finder preferences, general. You should see a popup like this. Once you click on hard disk, it will appear on your desktop.

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

asillett — Tue, 07 Dec 2021 13:23:05 GMT

Ah, I was looking under system prefs. Thank you

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

asillett — Tue, 07 Dec 2021 13:26:03 GMT

The .dmg file still doesn't seem to open on a double click. Nothing is showing on desktop

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

georgelong13 — Thu, 07 Apr 2022 19:04:02 GMT

Did you ever resolve this or get an answer? I'm having the same problem four months after you wrote your question.

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

fpelletier — Thu, 21 Apr 2022 12:43:43 GMT

I'm trying to upgrade my firmware to 1.52 and it will not mount again. I'm running Intel MacOS 12.3.1. On the finder preferences, I have everything check off including Hard Drive, still not mounting. Anyone else having this issue.

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

fpelletier — Thu, 21 Apr 2022 14:20:58 GMT

Problem resolved. the following needs to be done in the Finder Preferences->General

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

Hazel_T — Fri, 22 Apr 2022 00:54:29 GMT

Hi fpelletier,

Looking at the comment chain are you still having the issue with the .dmg file not opening? The firmware file should be able to open in OS 12 with Intel or M1 chips. If it still isn't opening one more thing to try would be to bring up the file directly in Finder. When you bring it up switch Finder to either column or list view, navigate to the .dmg file, and when you open it the contents should be listed below or to the side of the .dmg file.

I also see a Me Too note under your post about the camera not reading the firmware update.

There are a few things to check when updating the firmware. When you transfer the firmware file to your SD card you only transfer the file ending in .fir. If you transferred anything else the camera will not be able to read it. The only one that should be put on the memory card is the .fir file.

The other thing is to double check the location of the .fir file on the memory card. If it is in the root folder it should be listed with the DCIM and MISC folders on the memory card. If it is inside of either of those folders the camera will not be able to read it. Instructions on checking those two items are included in with the firmware file you downloaded. In the folder will be the .fir file and a folder with the instructions.

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

asillett — Mon, 25 Jul 2022 13:41:03 GMT

Having the same problem again with new firmware. Amazing that Canon don't allow you to update on a Mac!

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

asillett — Wed, 03 Aug 2022 15:23:43 GMT

Thanks. Did the trick

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

klippel77 — Fri, 09 Dec 2022 14:57:05 GMT

I'm having the same issue for the last two firmware updates I have not been able to dismount the .dmg file. I double click the file as I normally do with a .dmg file but nothing happens. I have a macbook pro with the M1Max chip. Canon needs to make sure these files work on everyone's computers especially the new Macbooks. Now there are two updates that I can't load on my R6 camera's because of not being able to open your files. Please Canon fix your files so we can all enjoy the updates!!! Thank you.

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

shadowsports — Fri, 09 Dec 2022 15:04:09 GMT

I tested on MBP, M1. Ventura. No issues opening .dmg

FYI FW v1.7.0 for the R6 is available as of 12-7-2022

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

klippel77 — Fri, 09 Dec 2022 15:08:14 GMT

That is very odd that it would work on your M1 but not on mine that has the exact same specs. I have opened other .dmg files with no problems but the ones from Canon don't open. Computers ughhhhhh!!!!!!

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

asillett — Thu, 23 Feb 2023 09:24:46 GMT

It appears on desktop but doesn't decompress when double clicked

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

shadowsports — Thu, 23 Feb 2023 13:05:47 GMT

A .DMG file is an executable. It does mount and will appear on your desktop when clicked as long as you have hard disk selected in Finder preferences. You then copy the .FIR file to the root of your SD card to perform the firmware update.

This difference was caused by changes Apple made to it's OS. The CPU type M series or Intel does not matter. You just need to enable the hard disk option in Finder before clicking the .DMG file.

Re: EOS r6: Firmware 1.5 dmg file will not open under MacOS 12.01

MJROVNER — Wed, 05 Apr 2023 16:13:56 GMT

Hi Rick, I appreciate your confidence in your answer but i still have not gotten the .dmg to mount despite doing all the things. Hard disk is clicked and it does NOT mount. M1 Max running 13.2.1.