topic Re: 5D mark 2 unknown issue in EOS DSLR & Mirrorless Cameras

5D mark 2 unknown issue

happyxujin — Tue, 11 Feb 2014 17:02:43 GMT

Orgial picture.

All the picture I took become pink like this.

Does anyone know why ?

Re: 5D mark 2 unknown issue

TCampbell — Tue, 11 Feb 2014 17:22:22 GMT

And a chair materializes in the image. 😉

Can you provide a bit more detail? When I check the EXIF data on your original image, it says it was taken with a 5D II on Dec 6 at 12:06. The "pink" image was taken on the same day at 12:05. (the non-pink image was actually taken 21 seconds AFTER the pink image.)

Is this something where you import the image onto the computer... it looks fine... and then some time later you try to re-open the image and it's corrupt?

I'm trying to understand the timeline. For example... you might have a memory card starting to flake out on you if some images are always pink. But if a single image was ever ok at one moment... and then corrupt (the same image -- not a different image) at some later time, then it suggests that the camera itself is ok and the problem is either with the card or with your computer.

I have actually personally experienced issues like you depict below -- when the hard drive on one of my computers was failing. The physical read/write heads were no longer properly aligned to the tracks on disk... so each "write" was slightly bleeding data into the adjacent tracks and corrupting data. The hard drive was wiped, low-level formatted, and restored from backup and verified clean... only to have the proplem reoccur within days (indicating that the read/write heads were actually loose/sloppy and failing to align precisely over the intended track.) Once that drive was replaced... issues like this never happened again.

But just because the reason some of my own images were corrupt (by a failing hard drive) doesn't mean it's the same cause for your image. I only bring it up because tracking down the culprit will require a bit more info. We need to understand your "workflow" and timeline.

e.g.

When you took the photo, did you check it on camera after the shot?

Did you shoot RAW or JPEG?

Did you copy it to the computer by inserting the CF card into a reader, or did you use the USB cable to copy?

What software did you use to import the image?

Was the image ok immediately after importing?

Did the image become corrupt at a later time?

Had you applied any adjustments/edits to the image and if so, what software did you use?

That's the sort of thing that will hopefully help us figure out exactly when the image ended up being corrupted.

Re: 5D mark 2 unknown issue

happyxujin — Tue, 11 Feb 2014 18:35:23 GMT

Sorry, I posted in a hurry without detailes.

So actually there are 4 photoes I took on Dec.2013. The first 3 are pink and one is normal(Last one).

I turned on my camera, random shoot a photo.--> pink

I turned it off and turned again--> pink again.

I turned it off and turned again--> normal

The pink pictures are almost same. Only difference I can tell is the top of each image. ( it is like noise or something)

First one.

Second one.

Third one.

I don`t think my computer has a problem because I check my camera after the shot.

Pictures turned into pink on the camera after the shot. So we can elimite softeare issue or computers

Also, this is not happen every time. Sometimes, it just work fine. So I can`t find any kind of clue when it happen.

Some time it works well....and then suddenly next picture became pink.You restarted it, it works as normal for certain time( 1 shot, 10 shots, it varies) .And , pink again.

Restarting the camera may fix this issue for 70% of the time.But sometimes it remain the same no matter how many times you restart the it.

I thought my CF card could be a prolem. So I swaped my CF card with my girlfriend(she has a 40D). But this pink thing still happen.

My CF card: Transcend Compact Flash 400X UDMA7 32GB

Filesystem: FAT32

Let me know if there is any othere details I can provide and how do you think.

Feel free to provide any way for troubleshooting.

Re: 5D mark 2 unknown issue

happyxujin — Tue, 11 Feb 2014 18:46:20 GMT

More pictures provided.

12/16/2013 11:35 AM

12:04 PM A normal image after several restart.

12:04PM-----------------------> Pink again ------ on the top of picture

12:04 PM

Re: 5D mark 2 unknown issue

Peter — Tue, 11 Feb 2014 19:19:46 GMT

If I were you, I would reflash the firmware. If that doesn't work, then send it to service.

You never wrote it, but I suppose you format the CF cards?

Re: 5D mark 2 unknown issue

happyxujin — Tue, 11 Feb 2014 19:25:49 GMT

Yes, I did format CF cards.

Thank you for your advise. I am about to reflash and see if that works.

Re: 5D mark 2 unknown issue

Peter — Tue, 11 Feb 2014 19:45:34 GMT

You can also try to to hard reset your camera after the reflash.

http://photography-on-the.net/forum/showthread.php?t=1205511

Re: 5D mark 2 unknown issue

amfoto1 — Tue, 11 Feb 2014 20:19:02 GMT

Those are corrupted image files. That can be happening for a number of reasons.

The trick is to trouble shoot the problem and try to identify where the corruption is occuring.

1. Did you format the CF card in your camera? (i.e., not in your computer) It is okay to "wipe" a card by formatting it in your computer, but it should always be formatted again in-camera before using, to insure it's ready for use.

2. If so, you say you have tried a different card with the same results. Is it the same type card, bought at the same time? If they are the same and from the same batch, I might be inclined to suspect bad memory cards. If not the same brand, model and batch, then it's unlikely a memory card problem, particularly if you have used the cards without a problem previously.

3. Have you inspected the cards for signs of camage and the socket in the camera to be sure there are no bent or damaged pins? You might need a flashlight to inspect the pins down in the socket on the camera.

4. If the pins and cards appear okay, do the images appear this way when you review them on the camera's LCD? Or is it only when you view them on your computer?

5. If the images appear this way in on the camera's LCD, have you tried shooting RAW files instead of JPEGs? If RAWs are okay, then I'd suspect that something is causing corruption in-camera when converting the files from RAW to JPEG (all images start out as RAW.... when you set to JPEG they are converted automatically in-camera, according to the processes you have set up in the camera: Picture Style, etc.) If only JPEGs are being corrupted, first try "rebooting" the camera. If that doesn't help, try reinstalling the firmware. If that doesn't help, you'll need to have Canon service look at the camera.

6. If the images are only appearing this way after transfer to your computer (i.e., they look okay on the camera's LCD monitor), then it's more likely the corruption is not any fault of the camera, but is occuring during file transfer. It can be bad connectivity, a bad cable, a bad card reader. I've had files corrupted when a reader was connected via a USB hub, and then transfer just fine once the hub was eliminated and the card reader connected directly to one of the computer's USB ports. If you have changed anything.... are connecting differently for downloads or are using a new card reader... that's the first thing I'd suspect.

I would always try "rebooting" before going to the effort of reinstalling firmware.

If you don't know how to do so, to "reboot" your camera do the following:

1. Turn the camera offf.

2. Remove all batteries... Both the main rechargeable and the little silver date/time/memory battery. You'll need a precision cross point screwdriver to remove the latter. It's in a small "drawer" on the LH side of the camera, near the bottom of the various connectivity sockets and their rubber cover. There is one small screw keeping the drawer in place. Be careful not to misplace the screw after removing it. Depending upon how old the camera is, it might be a good idea to replace the date/time battery, too (it should have approx. a five year life span, depending upon usage).

3. Once all batteries are removed, turn the camera back on.

4. Press the shutter release button once. The shutter won't fire, but this should drain all remaining power from the camera, clearing the memory and resetting factory defaults.

5. Turn the camera off.

6. Re-install the batteries.

7. Turn camera on and check the date/time. You should need to reset it, if you got a proper "reboot". You will likely have to reset any Custom Functions and other menu settings you normally use, too.

8. Test the camera by shooting some images.

If you don't get a proper reboot or the above doesn't help with the problem, you might try everything above again. But this time, instead of pressing the shutter release button, just set the camera aside and leave it turned on for about an hour. This process also should allow remaining power in the circuitry to drain completely and force the camera to reset everything to factory defaults. Once again, checking the date/time to see if it was a successful reboot.

Finally, if none of the above helps, you can try reinstalling the camera's firmware. It could be that some of the instructions it includes have themselves become corrupted and are causing mis-handling of the image files.

Neither rebooting nor reinstalling the firmware is guaranteed to help.... might even be sort of a long shot and unlikely to help. But they are both things you can try yourself at no cost and sometimes one or the other solves a problem.

If neither rebooting nor the firmware reinstallation helps, and you have completely ruled out the possibility that the memory card(s) is(are) bad or that the corruption is happening when transfering the images, you'll have to get the camera looked at. It's probably a failing component.

***********
Alan Myers

San Jose, Calif., USA
"Walk softly and carry a big lens."
GEAR: 5DII, 7D(x2), 50D(x3), some other cameras, various lenses & accessories
FLICKR & PRINTROOM

Re: 5D mark 2 unknown issue

falloutboy — Fri, 18 Apr 2014 01:20:54 GMT

Hi happyxujin, I'm having the exact same problem with my 5D mark ii...so what ended up happening to your camera? did reflashing the firmware fix it?? thanks!!

Re: 5D mark 2 unknown issue

ebiggs1 — Fri, 18 Apr 2014 12:02:09 GMT

Your 5D Mk II needs service.

Re: 5D mark 2 unknown issue

joyce415 — Sat, 24 Jan 2015 08:54:18 GMT

Is there a way to fix other than sending in for repair?

Re: 5D mark 2 unknown issue

ebiggs1 — Sat, 24 Jan 2015 16:33:45 GMT

Not for that (pink) problem if the quick fixes that were suggested don't work.

Re: 5D mark 2 unknown issue

ezpop — Sat, 24 Jan 2015 17:28:21 GMT

I have scanned thro some forums relating to the same problem and there is one feedback here for your info

http://www.canonrumors.com/forum/index.php?topic=5430.15

Re: 5D mark 2 unknown issue

joyce415 — Sat, 24 Jan 2015 22:01:28 GMT

Thanks for sending the link. I'd like to see if there's something I can do before actually getting my camera looked at.

Re: 5D mark 2 unknown issue

DanaK — Tue, 05 May 2015 16:31:33 GMT

Did you ever find a solution to your problem? I have the SAME EXACT PROBLEM with a camera I just bought over the weekend from Craigslist. Gulp!!!! I'm praying you found a solution!!!

Re: 5D mark 2 unknown issue

happyxujin — Tue, 05 May 2015 16:58:02 GMT

No.

I just happen less frequently and I started to ignore it.

Re: 5D mark 2 unknown issue

happyxujin — Tue, 05 May 2015 17:03:09 GMT

p.s

I tried different memory card, factory reset and update firmware. None of them works.

Re: 5D mark 2 unknown issue

Peter — Tue, 05 May 2015 17:10:58 GMT

Seems to be a 5DII issue. The post nr 236 is interesting.

http://www.dpreview.com/forums/thread/2982590

Re: 5D mark 2 unknown issue

happyxujin — Tue, 05 May 2015 17:17:06 GMT

I bought my 5D mark2 in 2012 and my warranty has passed.

Any idea how much does it cost to repair?

Re: 5D mark 2 unknown issue

joyce415 — Thu, 07 May 2015 03:30:42 GMT

I bought a brand new Lexar card - (Lexar Professional 800x 16 GB/ UDMA7).

My other card was a generic pro-master card used over and over. I also bought a new card reader because I read somewhere that they can get corrupt too. So far so good. I wonder if it was the flash card that was causing it... I haven't had any white screens/images since... (maybe one - it usually happens when I switch from video to pictures) - but that was it.

Is your flash card old or new? See if that could be it?