topic Re: 7DM2 Grip Problems in EOS DSLR & Mirrorless Cameras

7DM2 Grip Problems

Rdf254 — Thu, 14 Dec 2017 03:40:33 GMT

Have a new 7Dm2 that came with a BG-E7 grip. Shot with grip on and non of the picture turned out. Removed the grip and shot images are perfect, grip back on poor images - dark. Any idea of what is going on.

Re: 7DM2 Grip Problems

MikeSowsun — Thu, 14 Dec 2017 04:10:50 GMT

The correct grip for a 7D Mk II is the BG-E16. I suspect that using the BG-E7 grip from the older 7D is causing your problem.

The BG-E16 (on the left) has more electrical contacts.

Re: 7DM2 Grip Problems

Rdf254 — Thu, 14 Dec 2017 04:26:56 GMT

Sorry made a mistake - the grip i am using is a BG-E16 and that is the one that is causing the problems

Re: 7DM2 Grip Problems

Waddizzle — Thu, 14 Dec 2017 08:33:12 GMT

@Rdf254 wrote:
Sorry made a mistake - the grip i am using is a BG-E16 and that is the one that is causing the problems

It is new. Let Canon take a look at the grip and the camera.

Be forewarned. Canon US normally turns repairs around in 10-14 days. You can expect those numbers to at least double during the upcoming seasonal holidays.

Re: 7DM2 Grip Problems

TTMartin — Thu, 14 Dec 2017 15:39:04 GMT

@Rdf254 wrote:
Have a new 7Dm2 that came with a BG-E7 grip. Shot with grip on and non of the picture turned out. Removed the grip and shot images are perfect, grip back on poor images - dark. Any idea of what is going on.

Is it a genuine Canon grip? Did you buy the bundle from an authorized Canon dealer? I purchased a 'Canon' grip for my classic 7D on ebay that depite saying Canon on it was a fake.

Canon U.S.A. Inc. - Authorized Dealers Effective 12/13/17

Re: 7DM2 Grip Problems

PaulSoebekti — Thu, 14 Dec 2017 17:33:19 GMT

Are the batteries properly oriented in the grip?

Paul

Re: 7DM2 Grip Problems

Rdf254 — Fri, 15 Dec 2017 03:32:07 GMT

Purchased off ebay but from Henery's which is a very reputable Canadian dealer.

Was a store demo unit with battery door missing so they put a grip on it.

Re: 7DM2 Grip Problems

Rdf254 — Fri, 15 Dec 2017 03:32:28 GMT

Yes batteries in property

Re: 7DM2 Grip Problems

Waddizzle — Fri, 15 Dec 2017 06:44:58 GMT

@Rdf254 wrote:
Purchased off ebay but from Henery's which is a very reputable Canadian dealer.
Was a store demo unit with battery door missing so they put a grip on it.

The grip does not work. The battery door is stored on the grip itself.

Re: 7DM2 Grip Problems

Rdf254 — Fri, 15 Dec 2017 17:15:06 GMT

The store lost the door so sold the camera with a grip. I have orderdand have the door from Canon. Camera works perfect with door on, not with grip.

Re: 7DM2 Grip Problems

Waddizzle — Fri, 15 Dec 2017 23:00:49 GMT

@Rdf254 wrote:
The store lost the door so sold the camera with a grip. I have orderdand have the door from Canon. Camera works perfect with door on, not with grip.

If you are using the button controls on the grip to take pictures, make sure that you turn the grip “ON”.