topic Re: Canon 5D Mark 4 C-log update gone? in EOS DSLR & Mirrorless Cameras

Canon 5D Mark 4 C-log update gone?

Colorz — Tue, 05 Dec 2017 01:17:14 GMT

I did an original C-log update/upgrade on my camera, worked great..untill i did a software update (1.01 to 1.04) and now my clog is gone, missing in the menu.. is here someone maybe that knows more about this problem?

Re: Canon 5D Mark 4 C-log update gone?

shadowsports — Tue, 30 Jan 2018 14:40:11 GMT

Unless you are aware of a disclaimer telling you not to upgrade the FW on your body, I don't think there is any reason why Canon won't assist you. 1-800-652-2666 is where I would start.

THe feature became available in July, the CLog update was a $99 paid upgrade from canon. You had to send your body in for upgrade.

Bodies sold after July came with the update installed (optional). If you had the feature and got it legitimately as an upgrade or purchase, Canon will have record of it and should take care of you

https://www.usa.canon.com/internet/portal/us/home/explore/see-legendary/canon-log

Re: Canon 5D Mark 4 C-log update gone?

Colorz — Tue, 05 Dec 2017 13:01:52 GMT

Thanks, i hope so because i already did send a mail with my serial number etc..no answer, guess maybe they are looking for a solution.. 😉 that's why I posted here also..you never know..

Re: Canon 5D Mark 4 C-log update gone?

shadowsports — Tue, 05 Dec 2017 13:30:25 GMT

Be sure to follow up and post your outcome. If this happened to you, its going to happen to others.

Re: Canon 5D Mark 4 C-log update gone?

Colorz — Tue, 05 Dec 2017 13:36:14 GMT

Will do!

Re: Canon 5D Mark 4 C-log update gone?

Colorz — Tue, 12 Dec 2017 09:57:32 GMT

I've got 2 new servicenumbers from canon now.. Sended the same question to canon, one send in from 5 december and one from 10 december..still no answer..I'll give them a few more days, it's getting ridicilous.

Re: Canon 5D Mark 4 C-log update gone?

Stephen — Tue, 12 Dec 2017 13:29:11 GMT

Hi Colorz,

Was your EOS 5D Mark IV updated to C-LOG here in the USA? Are you emailing Canon USA? Do you live in the USA?

If you're not in the USA, and you're emailing Canon USA, our team will not be able to assist you. If you are in the USA, you'll receive immediate support by calling 1-800-828-4040 weekdays 8am to Midnight (ET) and Saturdays from 10am to 8pm (ET).

If you're outside the US, you'll want to reach out to Canon in your country by clicking HERE.

Re: Canon 5D Mark 4 C-log update gone?

Colorz — Tue, 12 Dec 2017 14:34:34 GMT

Thanks. I'm from Belgium..i bought my mark 4 before the Clog update, so i did the upgrade by canon. Clog was on it like it supposed to be, then i did that same evening the firmware update, the next morning i saw the clog was gone..so till now still didn't had the chance to test the new Clog. Offcourse I mailed the helpdesk here, still without any answer.

Re: Canon 5D Mark 4 C-log update gone?

Colorz — Thu, 25 Jan 2018 12:53:03 GMT

Ok here is finally an update, it took me very long i know but i was constantly waiting on confirmation. Finally I talked with the official dealer here on the phone and he had a little update. So you have 2 ways to update your camera with firmware, thats trough utility or you put the software on the card an let the camera update via the card. IF you have Clog, and you do an update via 'canon utility' seems there is no problem..However, if you put the firmware on the card an update from there..well.. there could be a bug that removes the clog from the register..and that's what happened. The info is now underway and they assured me they are working on this..so i have to wait. They kindly said that whenever i have to use the clog, they wil give me another camera so that will be ok. (again sorry for my bad english)

Re: Canon 5D Mark 4 C-log update gone?

annamaria — Mon, 29 Jan 2018 12:05:45 GMT

I wonder why it takes so long for Canon to fix your camera? I thought that C-log is just a software update that could be loaded by Canon in matter of minutes. Are you claiming this issue to Canon Belgium or to your camera shop where you bought the 5D mark IV?

Re: Canon 5D Mark 4 C-log update gone?

Colorz — Tue, 30 Jan 2018 19:19:31 GMT

It's not just a software update, they do something with the hardware too. It took me quite long, and now i am still waiting..maybe a few months again. It first took me long before i could get someone on the phone from canon Belgium (lol). they said that i had to ask the store where i bought my camera, where they upgraded the camera. So I did. And the store sended a mail to the upgrader, no response. So i waited a few weeks, sended an email back to the store, and got replied that they where still waiting on an answer..I asked the store the same question about 5 times..so months go by and I had still no answer what the heck was going on. Then i got a little bit pissed and 'demanded' an answer or i would go to an upgrader myself and would let check everything. Then i got the phonenumber from the official spokesmen from canon Belgium. Explained what happened, he assured me they will try to replicate this 'bug' and make an update for it..and if i needed Clog, they will hand over me another camera with clog ON it..was a nice man.. But indeed, a very big struggle just for one question...

Re: Canon 5D Mark 4 C-log update gone?

makinworks — Sun, 29 Oct 2023 05:11:20 GMT

Thank you for the update as many users are in this thread and watching like me. I went to a local canon shop the official canon lab or factory in Orange County (I live in la). I had not even thought about this but have realized there is a firmware update.
but as you list two possible ways to install the firmware . I have not done the update yet.

I wanted to confirm that others did it successfully. I remember updating firmware in the past via the card as this was I think the only way to do this. I m speaking from experience in history. As I owned a 1Dmk4 then the 6D, before finally buying the 5Dmk4 that I use now.

since I use a canon printer as well, I am not sure what I used, as the printer uses various software.

this camera I just noticed needing the firmware or possible firmware but was not told if I needed it as it might not be compatible or for my needs using older hardware non RF etc. And or the streaming iotion not necessary.

can you share a link for the firmware list of features?

again thank you for this information and also if you can is there a good link for the utility software that would work or is that a pc only?

sometimes I cannot find older software or miss a utility totally if it is buried in a list.

lastly I remember using a movie utility for Final Cut Pro.the older software…

was not sure what happened to the movie utility, if it is no longer needed.

but the cLog footage I plan in using Resolve to color grade. Not canon photo software.

but it may be necessary to convert footage using the canon ?