topic Re: 18-80 AF servo and lens data not working on 1DX Mark II in EOS DSLR & Mirrorless Cameras

18-80 AF servo and lens data not working on 1DX Mark II

pixelrelfex — Fri, 09 Apr 2021 17:34:58 GMT

I have an 18-80 cinema lens and suddenly the AF servo stopped working as well as communication between the lens and a 1DX Mark II. I have a backup 18-80 and this one is also doing the same thing. Suggestions?

Re: 18-80 AF servo and lens data not working on 1DX Mark II

Waddizzle — Fri, 09 Apr 2021 18:24:39 GMT

Contact Canon Support.

Re: 18-80 AF servo and lens data not working on 1DX Mark II

pixelrelfex — Fri, 09 Apr 2021 18:45:58 GMT

I tried was on hold for two hours and then the call got disconected.

Re: 18-80 AF servo and lens data not working on 1DX Mark II

jrhoffman75 — Fri, 09 Apr 2021 19:18:50 GMT

Are you sure they are compatible?

The spec for the 1d X Mark II battery is about 10 volts. The manual for the lens states 12 volts. May not be enough battery power for AF operation.

Re: 18-80 AF servo and lens data not working on 1DX Mark II

Waddizzle — Fri, 09 Apr 2021 19:20:56 GMT

@pixelrelfex wrote:
I tried was on hold for two hours and then the call got disconected.

I believe that they also have an email contact, too. If it is an emergency, try the phone again.

BTW, they could be experiencing server or network issues today. I could not login a few hours ago.

Re: 18-80 AF servo and lens data not working on 1DX Mark II

pixelrelfex — Fri, 09 Apr 2021 19:52:22 GMT

I am pretty sure you are correct as I've used the lens on other Cinema cameras and not on a DSLR. I'll have to figure out a way to run power to it. Thanks!