topic Re: R5- Incompatible with Sony Tough 512GB Card after firmware update in EOS DSLR & Mirrorless Cameras

R5- Incompatible with Sony Tough 512GB Card after firmware update

clairepics — Sat, 02 Jan 2021 21:02:52 GMT

My friend and I both just purchased R5s. His has the original firmware and I just updated mine to Version 1.2.0 from canon's website. I put in a brand new 512GB Sony Tough CF Express card and the camera said it was not a compatible card. It asked me to take it out and put it back in again or reformat it. I tried both. The camera couldn't reformat it because it wasn't compatible. I then handed the brand new card to my friend to try in his R5 that didn't have the new firmware and it read it with no problems and he was able to format the card for me. After formating the card on his original firmware R5, it worked perfectly in my camera.

Does this mean Version 1.2.0 is not compatible with Sony tough 512GB cards? If so, does this mean I'm limited to other brands or smaller cards from now on? My friend lives in Dallas and is only here for the holidays, so I'm not going to be able to lean on his camera after tomorrow. Is this a known bug or issue that could be fixed?

Thanks!
Claire

Re: R5- Incompatible with Sony Tough 512GB Card after firmware update

Waddizzle — Sat, 02 Jan 2021 21:10:10 GMT

I suggest that you rollback the firmware to the previous version if it is still available to download.

Re: R5- Incompatible with Sony Tough 512GB Card after firmware update

jrhoffman75 — Sat, 02 Jan 2021 21:48:17 GMT

Give Canon a call at 1-800-OK-CANON.

Re: R5- Incompatible with Sony Tough 512GB Card after firmware update

shadowsports — Sun, 03 Jan 2021 17:00:50 GMT

Agree with Wadizzle, rollback unless you are willing to part with the card...

But also do as John suggested, contact Canon, they need to be aware of a compatibility issue if one exists. Thats an expensive card to be rendered useless by a FW update.

Re: R5- Incompatible with Sony Tough 512GB Card after firmware update

jrhoffman75 — Sun, 03 Jan 2021 17:08:58 GMT

I don’t believe Canon cameras allow firmware rollbacks.

Re: R5- Incompatible with Sony Tough 512GB Card after firmware update

shadowsports — Sun, 03 Jan 2021 18:32:30 GMT

Sadly, John is correct.

Firmware Version 1.2.0 is for cameras with firmware up to Version 1.1.1. If the camera's firmware is already Version 1.2.0, it is not necessary to update the firmware.
Once the EOS R5 is updated to Firmware Version 1.2.0 (or later), it cannot be restored to a previous firmware version (Version 1.0.0 to 1.1.1).

I was hopeful though as well.

Re: R5- Incompatible with Sony Tough 512GB Card after firmware update

jrhoffman75 — Sun, 03 Jan 2021 20:01:27 GMT

"After formating the card on his original firmware R5, it worked perfectly in my camera." So it is compatible after formatting.

Before your friend leaves try reformatting the card in your camera. If it works you are all set for the future. If it doesn't have him reformat in his camera. Then just avoid reformatting until you get it worked out with Canon.

Re: R5- Incompatible with Sony Tough 512GB Card after firmware update

Peter — Sun, 03 Jan 2021 20:52:26 GMT

@jrhoffman75 wrote:
I don’t believe Canon cameras allow firmware rollbacks.

Worked with my 6D and my 7D. Also works with R6 and Eos Utility or R6 and two cards. Also 5D III works.

Re: R5- Incompatible with Sony Tough 512GB Card after firmware update

Waddizzle — Sun, 03 Jan 2021 20:48:01 GMT

@Peter wrote:
@jrhoffman75 wrote:
I don’t believe Canon cameras allow firmware rollbacks.
Worked with my 6D and my 7D. Also works with R6 and Eos Utility or R6 and two cards.

If it did not work, then how would someone install Magic Lantern, or later remove it.

Re: R5- Incompatible with Sony Tough 512GB Card after firmware update

jrhoffman75 — Sun, 03 Jan 2021 20:54:04 GMT

@Peter wrote:
@jrhoffman75 wrote:
I don’t believe Canon cameras allow firmware rollbacks.
Worked with my 6D and my 7D. Also works with R6 and Eos Utility or R6 and two cards. Also 5D III works.

So what Canon states is incorrect?

Firmware Version 1.2.0 is for cameras with firmware up to Version 1.1.1. If the camera's firmware is already Version 1.2.0, it is not necessary to update the firmware.
Once the EOS R6 is updated to Firmware Version 1.2.0 (or later), it cannot be restored to a previous firmware version (Version 1.0.0 to 1.1.1).

Re: R5- Incompatible with Sony Tough 512GB Card after firmware update

Waddizzle — Sun, 03 Jan 2021 21:02:58 GMT

@jrhoffman75 wrote:
@Peter wrote:
@jrhoffman75 wrote:
I don’t believe Canon cameras allow firmware rollbacks.
Worked with my 6D and my 7D. Also works with R6 and Eos Utility or R6 and two cards. Also 5D III works.
So what Canon states is incorrect?
Firmware Version 1.2.0 is for cameras with firmware up to Version 1.1.1. If the camera's firmware is already Version 1.2.0, it is not necessary to update the firmware.
Once the EOS R6 is updated to Firmware Version 1.2.0 (or later), it cannot be restored to a previous firmware version (Version 1.0.0 to 1.1.1).

It might be true for this particular firmware release. I have seen this message before, too, that it cannot be rolled back on other updates.

Re: R5- Incompatible with Sony Tough 512GB Card after firmware update

Peter — Sun, 03 Jan 2021 21:21:03 GMT

@jrhoffman75 wrote:
@Peter wrote:
@jrhoffman75 wrote:
I don’t believe Canon cameras allow firmware rollbacks.
Worked with my 6D and my 7D. Also works with R6 and Eos Utility or R6 and two cards. Also 5D III works.
So what Canon states is incorrect?
Firmware Version 1.2.0 is for cameras with firmware up to Version 1.1.1. If the camera's firmware is already Version 1.2.0, it is not necessary to update the firmware.
Once the EOS R6 is updated to Firmware Version 1.2.0 (or later), it cannot be restored to a previous firmware version (Version 1.0.0 to 1.1.1).

That is incorrect, yes. The same is written about 7D. Canon Japan updated my 7D to the latest firmware version. I downgraded to 2.0.3 after that.

Anyway, this topic is about R5 and I haven't seen anyone try to downgrade that one.

Re: R5- Incompatible with Sony Tough 512GB Card after firmware update

clairepics — Sun, 03 Jan 2021 23:04:30 GMT

I'm "all set for the future" unless I want to buy another new card, in which case things have a problem. I will definitely call canon about this, it's unfortunate I can't simply go back to 1.1.

Re: R5- Incompatible with Sony Tough 512GB Card after firmware update

jrhoffman75 — Mon, 04 Jan 2021 00:21:35 GMT

I posted this over on FredMiranda.com.

https://www.fredmiranda.com/forum/topic/1680897/0?year=current#lastmessage

You might want to keep an eye on it.

One respondent so far reported no problems with two of those cards.

Re: R5- Incompatible with Sony Tough 512GB Card after firmware update

clairepics — Mon, 04 Jan 2021 16:26:32 GMT

How weird, thanks for sharing. I'm interested in seeing more feedback.