topic Re: Canon 5D MK ii Bricked during Firmware update-- Please Help in EOS DSLR & Mirrorless Cameras

Canon 5D MK ii Bricked during Firmware update-- Please Help

krishnan311 — Fri, 23 Oct 2020 12:03:36 GMT

Dear Experts:

I got a like new (3000 Actuations) 5D MK ii last year. Last saturday it started acting wierd in Standard Picture style mode. I decided to reinstall the firmware to see if that would help. Yesterday I reinstalled the Canon firmware and my Camera is dead. Only the top electronic panel is live. The Live view / Menu is in accessible.

I tried all the tricks:

1. Remove Battery

2. Removive lens

3. Remove and replace CF card

4. Remove time and date battery.

PLease help! I cannot buy a new Camera and I have some lenses I cant sell for half a price.

NOTE: I DID NOT INSTALL MAGIC LANTERN.

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

kvbarkley — Fri, 23 Oct 2020 13:19:33 GMT

You probably need to send it in to Canon.

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

ebiggs1 — Fri, 23 Oct 2020 13:45:21 GMT

You need to call Canon 1 (800) 652-2666 to see if they still service the Mk II. I would not be surprised if they don't. If they don't give Midwest Camera a call. I am not sure any third party service shop can fix a botched FW install.

Why people think the FW is the problem as a first resolution is beyond me.

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

krishnan311 — Fri, 23 Oct 2020 13:56:51 GMT

Thanks! But I called Canon already. They wont take it.

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

krishnan311 — Fri, 23 Oct 2020 13:57:57 GMT

Thanks for the reply! But I called Canon already. They wont take it.I called another local shop. they wont either

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

ebiggs1 — Fri, 23 Oct 2020 14:01:39 GMT

"I called another local shop. they wont either"

Yeah a botched FW install is a problem. It may not be fixable. Give Midwest Camera a call. You can find, search for, their number as I don't think the mods will let me give it to you.

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

ebiggs1 — Fri, 23 Oct 2020 14:04:00 GMT

Lesson learned, if you have a problem with your camera, do not update the FW as a first solution.

It is almost never the problem and can become a big problem.

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

MikeSowsun — Fri, 23 Oct 2020 14:05:23 GMT

When you say that you "reinstalled the Canon firmware" did you try to actually try reinstall the same existing firmware? Or did you try to upgrade to a newer version firmware?

Which firmware was on your camera before the install? And which firmware was on it when you were done?

Does the camera operate at all?

Your camera doesn't sound like it is bricked. From what I have read a "bricked" camera will be totally unresponsive. It sounds like yours still partially operates. Since you were having problems earlier, I suspect your problem may not be related to the firmware update, and it is just a coincidence.

I often see people with camera troubles try a firmware update to "see if that fixes the problem". To me, this is totally illogical as firmware updates don't fix camera problems. They only address known camera design "bugs" that are well described in the firmware documentation.

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

krishnan311 — Fri, 23 Oct 2020 14:20:01 GMT

Hi Mike,

Mistake on my part. The exisiting and re-installed versions were the same. The Camera was atleast functional before execpt for the Pink, Yellow pictures in Standard Picture Style.

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

shadowsports — Fri, 23 Oct 2020 14:29:33 GMT

Pink / Yellow pictures...

Memory Card

Reset Camera settings

Lens issue

LCD screen or connecting ribbon

PCB Failure

In that order

Flashing FW

Wasn't a good move. Sorry you're having the issue.

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

ebiggs1 — Fri, 23 Oct 2020 14:58:50 GMT

"They only address known camera design "bugs" ..."

And feature enhancements or additions. All is well documented so you need to read it to see if what the new FW has that you need. Otherwise it is not necessary.

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

krishnan311 — Fri, 23 Oct 2020 15:01:16 GMT

Oh yes.. I know that now.. thanks

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

ebiggs1 — Fri, 23 Oct 2020 15:02:47 GMT

So sorry but do give Midwest a call.

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

kvbarkley — Fri, 23 Oct 2020 15:20:54 GMT

You actually might try magic lantern, it can't hurt. If it does give you control back, you can just not use it.

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

wq9nsc — Fri, 23 Oct 2020 15:24:06 GMT

Agree with Ernie that Midwest is your best bet at this point.

The issues you were seeing may well have been related to a main logic board failure and during the firmware update process the operating firmware became completely corrupted during the update process due to the hard fault with the board. This is an expected outcome if there was already an issue with the board.

The silver lining in this cloud, if there is one, is you didn't really damage your camera by trying to update the firmware but just made the existing fault very apparent. It would ultimately have created more problems with your camera reducing it to completely unworkable so it is probably good that it appeared now rather than during a critical shoot.

I have never used Magic Lantern and know nothing about it but is it immediately evident to the user when it is installed? Is it possible Magic Lantern was installed before you got the camera since it was used? If so, is there a special procedure when installing firmware in a camera that has been modified with that firmware?

Rodger

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

krishnan311 — Fri, 23 Oct 2020 15:47:42 GMT

No. This Camera never had ML installed in it. The issues is I need access to MENU options to install another software such as ML. I dont even get the "Red light" blinks when I turn on the Camera

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

MikeSowsun — Fri, 23 Oct 2020 16:16:46 GMT

Something doesn't add up here. In my experience it is not possible to install the same firmware version on top of the same existing firmware. The camera will not let you even try.

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

krishnan311 — Fri, 23 Oct 2020 16:38:59 GMT

I cannot find Midwest Camera online. I see a midwest photo in 2887 Silver Dr. Columbus, Ohio.

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

jrhoffman75 — Fri, 23 Oct 2020 17:48:21 GMT

Midwestcamera-dot-com

Re: Canon 5D MK ii Bricked during Firmware update-- Please Help

ebiggs1 — Fri, 23 Oct 2020 17:34:03 GMT

318 Oak St, Wyandotte, MI 48192