topic Re: R5 Built-in Mic Pops / Popping in EOS DSLR & Mirrorless Cameras

R5 Built-in Mic Pops / Popping

ap00 — Tue, 06 Oct 2020 18:47:25 GMT

Hi Everyone,

I'm having an issue with my new R5 while filming video and using the built in mic. There are loud pops that are recorded in the video clips, the kind of pops you hear as if you plugged in a microphone while recording (just individual ones and no static, see videos at the bottom).

They appear to be random, and there maybe 2 to 4 on a new 10 second clip. Sometimes there are none, other times one. The pops can happen when the camera is stationary and not being touched, I had placed it on my desk and hit record and a 2 seconds in there was a pop. But most often they happend when holding the camera (buts thats also been the majority of my testing so far).

Initially I thought the microphone sensetivity was too high so I turned off Auto and set Manual at 75%, with Windcut and Attenuation set on, but the problem persisted. It also is happens when the sensetivity is lowered down further to 50%. I still need to test at a sensetivity of 25%.

I've also tried different lenses, the pops happen across the board with all lens I've tired. The below clips are a mix of RF35mm, RF24-105mm, and Tamron 70-300 SP.

I've not yet tried an external mic, so I'll be testing that also to see if its just the internal mic with the problem.

In the meantime, can any one else check if their R5 built-in microphone produces any loud pops in the video clips?

https://www.flickr.com/gp/abysal/76x34R (pop @ 2 sec)
https://www.flickr.com/gp/abysal/5N68Z1 (pop @ 10 sec)

https://www.flickr.com/gp/abysal/v7sHx3 (multitple pops at start and 7 sec)

https://www.flickr.com/gp/abysal/be44v1 (pop @ 5 and 12 sec)

https://www.flickr.com/gp/abysal/Cw25J6 (no pops)

https://www.flickr.com/gp/abysal/eJp010 (pop @ 6 & 8 sec)

https://www.flickr.com/gp/abysal/o8M6v9 (pops at start)

Thanks!

Re: R5 Built-in Mic Pops / Popping

kvbarkley — Wed, 07 Oct 2020 00:09:34 GMT

You might also try turning off your phone.

Re: R5 Built-in Mic Pops / Popping

shadowsports — Wed, 07 Oct 2020 14:59:03 GMT

@kvbarkley wrote:
You might also try turning off your phone.

@kvbarkley, excellent point.

I was going to add...

Reset camera to defaults. Use a new freshly formatted card and test again. If the behavior continues, its time to call Canon.

Re: R5 Built-in Mic Pops / Popping

Waddizzle — Wed, 07 Oct 2020 16:14:11 GMT

I watched two videos of ducks crossing the road. It almost sounds like rain drops. Test it indoors.

Re: R5 Built-in Mic Pops / Popping

ap00 — Fri, 09 Oct 2020 01:47:17 GMT

Thanks for the sugestions. I don't think the sound is introduced by cell phone RFI, and it wasn't raining as one person suggested...

I did test it again after re-setting the camera and using a fresh SD card, away from other electronic sources including my cell phone, which wasn't always present duing the other videos, and on a tripod.

The pops were still present, they occured most frequntly at the first few seconds of recoding, and I think they occur less frequently the more clips I record. The recording resolution/settings and mic record volume / windcut / attenuation didn't seem to matter. Lowering the record volume, just made the pops quieter, but they were still present.

Since I'm still in my 30 day return period, I decided to send the camera back. Normally that would yield a quick replacement, but with supply stock being low for this model, it'll be some time before it's in stock again, hopefully by Christmas.

I'm still hoping someone here with this camera can confirm theirs doesn't have this issue for peice of mind when I re-order mine.

Thanks!

Re: R5 Built-in Mic Pops / Popping

briancloud — Mon, 07 Jun 2021 18:31:47 GMT

Have you solved the problem?

I have the same issue really bad with my new R6. It's worse than yours popping like crazy.

BH is sending me an exchange, I'll check it out later.

Re: R5 Built-in Mic Pops / Popping

Waddizzle — Mon, 07 Jun 2021 18:53:11 GMT

@briancloud wrote:
Have you solved the problem?

I have the same issue really bad with my new R6. It's worse than yours popping like crazy.

BH is sending me an exchange, I'll check it out later.

Let'S make sure that it isn'T noise from the lenses. Try disabling AF and IS on the lens. Also, use only fixed manual settings. Do not let the camera adjust anything. Try it again and see if the problem persists. It could be Movie Mode IBIS, too.

Re: R5 Built-in Mic Pops / Popping

briancloud — Tue, 08 Jun 2021 04:13:01 GMT

Thank you for your opinion.

I tried disabling everything. No IS, manual focus, manual exposure, manual iso, manual audio, video mode. None of these helped.

However, I found that the issue occurs more often after changing or reattach the lens. Then the frequency decreases.

Re: R5 Built-in Mic Pops / Popping

Waddizzle — Tue, 08 Jun 2021 09:55:00 GMT

@briancloud wrote:
Thank you for your opinion.

I tried disabling everything. No IS, manual focus, manual exposure, manual iso, manual audio, video mode. None of these helped.

However, I found that the issue occurs more often after changing or reattach the lens. Then the frequency decreases.

Let Canon Service check it out, then.

Re: R5 Built-in Mic Pops / Popping

hstein27 — Tue, 08 Jun 2021 17:48:52 GMT

My new R6 is doing this. I've taken a handful of videos. On two, a few seconds in I get the pop just like in the samples on this thread. Going to call my retailer to see if I can exchange.

Has anyone resolved this or gotten a new camera without the problem?

Re: R5 Built-in Mic Pops / Popping

fogleman — Tue, 08 Jun 2021 19:05:52 GMT

I've had the same problem. Support suggested turning off wifi.

Re: R5 Built-in Mic Pops / Popping

briancloud — Tue, 08 Jun 2021 19:18:38 GMT

I tried turning off the WiFi, even turned on the Airplane Mode. No help.

Re: R5 Built-in Mic Pops / Popping

hstein27 — Tue, 08 Jun 2021 19:23:02 GMT

My wifi is not on. Going to exchange tonight for a new one, and we will see what happens. If that one does it too, it is definitely a flaw of some kind that Canon needs to address. I doubt it is software but who knows.

Re: R5 Built-in Mic Pops / Popping

hstein27 — Tue, 08 Jun 2021 19:38:40 GMT

By the way, what resolution/frame rate is everyone using when this happens? I am doing 4k60fps.

Re: R5 Built-in Mic Pops / Popping

fogleman — Tue, 08 Jun 2021 19:43:11 GMT

I was doing 4k 30 fps. I usually would get one pop max, near the beginning of the video. Didn't try turning off wifi until today, we'll see if that does anything.

Re: R5 Built-in Mic Pops / Popping

hstein27 — Tue, 08 Jun 2021 19:45:23 GMT

Also, it may have been happening two years ago with the RP. One of my videos definitely has it only on the left channel. I need to check out the other one later. Here's the post from dpreview.com about the RP. No follow-up saying if it was ever resolved:
https://www.dpreview.com/forums/thread/4379269

Re: R5 Built-in Mic Pops / Popping

briancloud — Tue, 08 Jun 2021 19:47:21 GMT

I use 1080p 60fps. I'll try my new copy tonight.

Re: R5 Built-in Mic Pops / Popping

hstein27 — Tue, 08 Jun 2021 19:53:22 GMT

If the new unit has firmware 1.2, then maybe stay with that. What firmware were you both using when the pops happened? I updated to 1.3.1 right when I got the camera, so if it's related to that, I'm sticking with 1.2 if I do the exchange.

Re: R5 Built-in Mic Pops / Popping

briancloud — Tue, 08 Jun 2021 19:54:52 GMT

My current one was 1.1.1, and I updated it to 1.3.1. No difference, lol.

Re: R5 Built-in Mic Pops / Popping

ap00 — Wed, 09 Jun 2021 02:07:43 GMT

I wasn't able to find a work around for the issue. It happened at all resolution settings and with various lenses. I don't beleive it happened when using an external microphone like a rode mic. Anyways I returned the camera to Amazon and waited a few months for my replacement (there were supply issues during Q4 2020). The new camera has been working fine without issue, no pops recorded when using the built in mic. I'd recommend returning it for an exchange.