topic Re: R5 with limited video options in EOS DSLR & Mirrorless Cameras

R5 with limited video options

matt03wfu — Fri, 14 Aug 2020 14:23:06 GMT

New to the EOS --- great camera! Using a CFexpress card/NTSC. My issue is that on the Movie rec quality menu, I only have options to select from 4K-U or FHD; then 59.94p, 29.97p, 23.98p; then IPB. Any idea why I am unable to access other formats (8K, 4K-D, etc)?

Thanks!

Matt

Re: R5 with limited video options

Lotus7 — Fri, 14 Aug 2020 15:18:03 GMT

If your CF Express Type-B card is not fast enoungh the higher speed/resolution formats may not be available.

4K IPB (29.97) only requires a write speed of 120 Mbps (59.94 needs 340 Mbps) , while 8K IPB needs 470 Mbps and 8K DCI (ALL-I) requires 1300 Mbps.

Another possibility to check is that you may have enabled crop mode. If so high frame rates won't be avaiable in crop mode.

Re: R5 with limited video options

matt03wfu — Fri, 14 Aug 2020 15:42:09 GMT

thanks for the input -- my 512GB CFexpress card can write 1700MB/s. I don't see that crop mode has been enabled though my menu can't even pull up that option (I see where it is supposed to be on the shooting menu in the advanced guide). Checked my firmware version which is 1.0.0.

I'm sure I'm missing something obvious.
Matt

Re: R5 with limited video options

Lotus7 — Fri, 14 Aug 2020 15:58:45 GMT

By any chance do you have a EF-S lens mounted? If so that will force the R5 into "crop mode" and, of course, limit frame resolution options. The Otherwise, with a RF or EF lens, you should be able to access all of the video modes.

Re: R5 with limited video options

matt03wfu — Fri, 14 Aug 2020 16:40:48 GMT

Thank you, but I have the RF 24-105mm F4 L IS USM

Re: R5 with limited video options

matt03wfu — Fri, 14 Aug 2020 16:50:28 GMT

And here's a shot of my limited video selections:

Re: R5 with limited video options

Waddizzle — Fri, 14 Aug 2020 16:53:44 GMT

Which memory card is being used to save your video?

Re: R5 with limited video options

matt03wfu — Fri, 14 Aug 2020 17:06:46 GMT

I'm using this one:

Re: R5 with limited video options

Lotus7 — Fri, 14 Aug 2020 17:50:12 GMT

Have youtried changing the Recording/Playback card selections? i.e.: "Standard" , "Auto Switch" or "Card-1" only?

Re: R5 with limited video options

Lotus7 — Fri, 14 Aug 2020 18:08:26 GMT

One other thought: Setup Menu-1: You might try try switching "Still/Video Seperate" (Enabled/Disabled). The R5 has many buried menu functions that if enabled can disable or limit other functions which are not mentioned in the manual.

Re: R5 with limited video options

matt03wfu — Fri, 14 Aug 2020 20:04:00 GMT

thanks for your thoughtful suggestions -- I attempted to alter all of those settings and no luck so far, still limited video options. I'm submitting to Canon support -- if solution is found I will post here.

Re: R5 with limited video options

R5-2020 — Thu, 17 Dec 2020 17:02:36 GMT

You have "4K HQ mode" enabled. Change it to disable, and your problem's solved.

Re: R5 with limited video options

thomashammer78 — Thu, 07 Jan 2021 14:45:22 GMT

That is exactly what the issue is, disable that and all the other suggested menu settings doesnt matter, the 4kHQ enabled locks the recording options to 4k only (weird setting honestly)