topic Re: EOS R6 WiFi failure (2nd camera) in EOS DSLR & Mirrorless Cameras

EOS R6 WiFi failure (2nd camera)

ntingle — Fri, 11 Sep 2020 17:59:26 GMT

My new R6 will not detect or find my home WiFi (or any other wifi) network. It shows "Search fo access points" and "Searching..." and then nothing.

It *will* allow the phone to connect to it, if I use the "connect to smartphone" method (this is where the camera starts it's own wifi nertwork). But I cannot connet to my wifi to, e.g., transfer via ftp, as I did with my 5D4. I have tried with both 5GHz and 2.4GHz wifi networks.

This is the second camera with this symptom (the first one wouldn't even allow the local connection). Canon support told me to send the first one back.

I have updated the firmware to 1.1.1. No difference.

Any ideas? Surely I can't be the only one. My phone can see multiple wifi networks.

Re: EOS R6 WiFi failure (2nd camera)

Waddizzle — Fri, 11 Sep 2020 21:02:04 GMT

You might want to check the security settings of your home's access point. Is the network "hidden"? Can you see any other Wi-Fi networks when at home? If can connect to your smartphone, try deleting that connection definition.

If you are in a densely populated area, then you should be able to see multiple networks around you. You might try visiting a business establishment with free Wi-Fi, or the parking lot of an apartment complex, and test to see if your camera can actually see any other networks. Of course, do not try to connect. You just want to find out if it can detect access points.

Re: EOS R6 WiFi failure (2nd camera)

ntingle — Fri, 11 Sep 2020 21:31:36 GMT

Yes I thought the same thing so i drove away from the house a little way and now I can see some networks. However when I come back to the house it sees nothing (and/or it freezes, I can't tell).

It's like there's a particular network that causes it to crash/freeze when it sees it. It's not mine, I tried turning that off.

My phone can see a half dozen networks other than my own. I'm in a suburban neighborhood, not a rural area.

I suppose i have to hope that some future firmware update will fix this. It's extremely annoying as I was planning on using ftp to move my images off the camera, same as my 5D4.

thanks

Re: EOS R6 WiFi failure (2nd camera)

shadowsports — Sat, 12 Sep 2020 14:21:28 GMT

Greetings,

It's likely the R5 and R6 use the same wireless chipsets.

I haven't heard or read about anyone else having an issue like this. That considered, I think it's unlikely the behavior has anything to do with the camera's or their firmware. You have established your R6 detects other AP's or networks and it doesn't "crash or freeze" when you are away from your residence.

Your home:

You have turned your Wi-Fi off? and the camera's interface freezes or crashes when it is turned on and you attempt to browse or connect to a wireless network?

Network anomaly:

Have you tried resetting the camera to defaults? Certainly worth a try. Should be easy enough to figure out. How many networks are you in proximity to? Try eliminating these variable instead of waiting for a FW update that in all likelyhood has nothing to do with your camera. If this was a hardware or software issue, others would be posting about it.

Re: EOS R6 WiFi failure (2nd camera)

ntingle — Sat, 12 Sep 2020 14:37:11 GMT

Well, the camera is very new so let's see if anyone else sees it. The R5 us different; it supports 5Ghz.

I was able to find a spot in my driveway where I could see my guest network. For some reason it did not lost my main network so I tried entering the ssid manually and was able to connect!

Once connected I could come inside and the wifi continued to work.

So I have it working but it's hardly convenient.

I have not had any other problems with my network. And yes I tried turning it off and I still could not see any other networks.

Re: EOS R6 WiFi failure (2nd camera)

Waddizzle — Sat, 12 Sep 2020 14:43:15 GMT

Could there be something about how your house is built? Can you see the home network when you are in the same room with the wireless access point?

Re: EOS R6 WiFi failure (2nd camera)

ntingle — Sat, 12 Sep 2020 14:48:10 GMT

My network works normally for every other device.

It's a mesh network so perhaps I need to try turning off all of the extenders as well.

Re: EOS R6 WiFi failure (2nd camera)

Waddizzle — Sat, 12 Sep 2020 14:52:10 GMT

@ntingle wrote:
My network works normally for every other device.

It's a mesh network so perhaps I need to try turning off all of the extenders as well.

A mesh network should not negatively impact reception. You should try that. It sounds like a good test. But, try being in the same room with the main access point, too. Aluminum 2x4s used for framing inside of walls can act as ground planes.

Re: EOS R6 WiFi failure (2nd camera)

ntingle — Sat, 12 Sep 2020 14:53:31 GMT

Yes I tried standing in my closet, didn't help. Normal wood framed house.

Re: EOS R6 WiFi failure (2nd camera)

Waddizzle — Sun, 13 Sep 2020 12:06:05 GMT

@ntingle wrote:
Yes I tried standing in my closet, didn't help. Normal wood framed house.

Was that with or without the mesh up and running? There is something different about your setup. No idea what it might be.

Re: EOS R6 WiFi failure (2nd camera)

suntansuperman — Thu, 24 Sep 2020 17:22:07 GMT

He there. Were you ever able to get this fixed? I just got my R6 yesterday, updated it to 1.1.1, and also I can't connect to anything. Even when I connect via Bluetooth it times out immediately. It's strange because it connected 1 time initially but then hasn't again.

Re: EOS R6 WiFi failure (2nd camera)

ntingle — Thu, 24 Sep 2020 17:47:45 GMT

I can reliably connect via bluetooth (when the camera sets up the access point). But if the camera has to connect to wifi first (say, for ftp), it only works if I do a tricky dance that involves going outside my house and then running indoors once it starts to connect...

For bluetooth make sure you have BT and wifi turned on an then use the "easy connect" first on the app. Hopefully there's an entry for connecting to your camera via bluetooth.

Re: EOS R6 WiFi failure (2nd camera)

suntansuperman — Thu, 24 Sep 2020 19:11:49 GMT

Thanks for following up. Even with Bluetooth I'm immediately getting "Connection target not found" the issue is that this feature isn't a huge deal because i hardly shoot remotely but to not be able to use it seeing i switched back from shooting sony for similar reasons is frustrating for sure.

Re: EOS R6 WiFi failure (2nd camera)

ntingle — Thu, 24 Sep 2020 19:33:06 GMT

I would try 'reset all network settings', unpair the device from your phone and set it up again

Re: EOS R6 WiFi failure (2nd camera)

ntingle — Thu, 24 Sep 2020 19:45:22 GMT

See https://www.dpreview.com/forums/thread/4509660?page=4

Looks like this is a known problem connecting R5/R6 to eero mesh networks, and there's (another) workaround.

Hopefully a future firmware update will fix this permanently.

Re: EOS R6 WiFi failure (2nd camera)

suntansuperman — Thu, 24 Sep 2020 21:42:01 GMT

Thanks for that info. Sure enough i'm using an eero.

Re: EOS R6 WiFi failure (2nd camera)

Mariooo1 — Mon, 02 Nov 2020 23:30:48 GMT

Hi All,

I faced the same issue and identified the problem + kind of a solution.

Each WiFi router transmits the signal on certain Channel (1-13) and Channel Width (20/40 MHz). Usually the best channels are 1, 6 and 11, whereas the width depends on the signal congestion in the area. What I noticed while trying to find my SSID was that mostly networks with channels 6, 9 and 11 were shown in the R6 list.

My settings were set to Channel 13 / 40 MHz.

When I updated them to CH 9 / 20MHz, then only my network SSID was displayed in the list and I was able to connect without any problem. I tried with 6 / 20 MHz and it also worked.

So, basically, CANON must fix the WiFi configuration in both R5 and R6 so that users can connect easily like with any other device.

Cheers,

Marian

P.S. I also replied in the DPreview thread.

Re: EOS R6 WiFi failure (2nd camera)

ntingle — Mon, 02 Nov 2020 23:53:14 GMT

Thanks, however there's no way to change the channel on the eero. What type of wifi router do you have?

Re: EOS R6 WiFi failure (2nd camera)

Mariooo1 — Tue, 03 Nov 2020 05:38:08 GMT

Well, it seems eero is kind of limited in this respect. I am using a TP-Link router. It supports mesh devices too even though I don't have any.

Re: EOS R6 WiFi failure (2nd camera)

ntingle — Thu, 19 Nov 2020 18:09:25 GMT

I just tried the new firmware 1.2.0 on my R6 and this does not fix the problem.