topic Re: 5D Mark iv turns off after few seconds in EOS DSLR & Mirrorless Cameras

5D Mark iv turns off after few seconds

uptheirons — Fri, 03 Jul 2020 02:57:07 GMT

I bought a brand new 5DM4 from Canon online about a week ago. Getting used to all the controls and going through the menu, the camera is turning off after a few seconds. I have a Canon battery in it and the display shows two bars. Looking at the manual I have between 49-20% charge. The only way to turn on is to turn the dial to off and then on. After turning off a few times, it completely stopped turning on. I used a third-party battery (Neewer) with 100% charge, and the camera stays on - no issues.

Is the battery defective? Or the camera getting incorrect battery reading? Or some other issue with the camera itself?

Thanks,

Ron

Re: 5D Mark iv turns off after few seconds

Waddizzle — Fri, 03 Jul 2020 18:34:21 GMT

Have [you] contacted Canon about this? I would have contacted Canon immediately. Do not mention the Neewer battery.

Re: 5D Mark iv turns off after few seconds

ebiggs1 — Fri, 03 Jul 2020 15:03:36 GMT

"Is the battery defective?" ... or the charger?

Yes, call Canon. 1 (800) 652-2666

Re: 5D Mark iv turns off after few seconds

uptheirons — Fri, 03 Jul 2020 18:14:35 GMT

Thanks for the replies. Will call Canon.